Chapter 08 - Test bank PDF

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Business Essentials, Canadian Edition, 9e (Ebert) Chapter 8 Managing Human Resources and Labour Relations8 Multiple Choice Questions ________ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce. A) Production management B) Operations man...

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Business Essentials, Canadian Edition, 9e (Ebert) Chapter 8 Managing Human Resources and Labour Relations 8.1 Multiple Choice Questions 1) ________ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce. A) Production management B) Operations management C) Developing a mission statement D) Human resource management Answer: D Diff: 2 Type: MC Page Ref: 157 Skill: Knowledge Objective: 8.1 2) Which of the following is considered the starting point of effective human resource management? A) Advertising B) Financing C) Human resource planning D) External staffing E) Recruitment Answer: C Diff: 2 Type: MC Page Ref: 158 Skill: Knowledge Objective: 8.1 3) Cindy Stevens is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job, as well as the knowledge, skills, and abilities that someone must have to perform the job. Cindy is performing the HR function of A) job analysis. B) advertising. C) promotion. D) training. E) staffing. Answer: A Diff: 2 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1

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4) Cindy Stevens has developed a document that identifies the duties and responsibilities of a database administrator. This document is referred to as a A) recruitment effort. B) job quantification. C) job description. D) job advertisement. E) job specification. Answer: C Diff: 2 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1 5) Cindy Stevens has identified the knowledge, skills, and abilities necessary for a database administrator in her organization. She will record this information in a(n) A) advertising budget. B) employee analysis. C) job specification. D) staffing survey. E) on-the-job training agreement. Answer: C Diff: 1 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1 6) Gretta is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job as well as the knowledge, skills, and abilities that someone must have to perform the job. Which HR function is Gretta performing? A) Staffing B) Promotion C) Job analysis D) Training E) Retention Answer: C Diff: 1 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1

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7) June has been given the responsibility of doing a job analysis, but she isn't sure what it means, so she asks you. You say that it is A) a written statement which outlines the duties, tasks, and relationship with other positions in the organization. B) an attempt to generate large numbers of qualified applicants. C) the specific method by which the firm will attempt to reach its objectives. D) the detailed study of the specific duties required for a particular job and human qualities required to perform that job. E) an analysis of the characteristics of individuals who currently hold jobs with the firm. Answer: D Diff: 1 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1 8) Joe manages 15 workers on a production line. He has asked each of them to create a checklist of all the duties they perform. Joe is working on A) a job analysis. B) a job specification. C) a job description. D) person-job matching. E) job relatedness. Answer: C Diff: 2 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1 9) John is reading a document which describes the conditions under which his job will be done, the ways in which it relates to other positions, and the duties he needs to perform. John is probably looking at A) a job specification. B) a job description. C) job relatedness. D) person-job matching. E) a job analysis. Answer: B Diff: 2 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1

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10) Cindy Stevens has developed a database that contains information on each employee's education, skills, work experience, and career aspirations. She plans to use this database to identify employees to fill vacancies. This data base is a A) job specification. B) skills inventory. C) managerial grid. D) job analysis. E) replacement chart. Answer: B Diff: 2 Type: MC Page Ref: 159 Skill: Comprehension Objective: 8.1 11) What is the purpose of a skills inventory? A) To plan and identify people for transfer or promotion B) To list key managerial positions C) To describe the specifications for a job D) To assess trends in previous human resource usage E) To hire people from outside the organization Answer: A Diff: 2 Type: MC Page Ref: 159 Skill: Comprehension Objective: 8.1 12) Mark, a manager in production, needs to determine the supply and demand of employees in order to develop specific strategies. This is known as A) job specification. B) job description. C) performance appraisal. D) job analysis. E) forecasting. Answer: E Diff: 1 Type: MC Page Ref: 158 Skill: Comprehension Objective: 8.1

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13) When forecasting demand, A) industry comparisons are mandatory. B) the company forecasts the number and type of people who will be available for hiring from the labour market at large. C) employees are interviewed and asked how long they think they will remain with the company. D) employees sign a contract stating the number of years they will stay. E) a company must assess trends in past HR usage, future organizational plans, and general economic trends. Answer: E Diff: 2 Type: MC Page Ref: 158 Skill: Knowledge Objective: 8.1 14) Forecasting the supply of labour involves two tasks. The first task is to forecast A) future organizational plans. B) the number and type of employees who will be in the firm at some future date. C) general economic trends. D) trends in past HR usage. E) demand for certain types of employees. Answer: B Diff: 1 Type: MC Page Ref: 158 Skill: Knowledge Objective: 8.1 15) Cindy has placed an advertisement for a job vacancy in the employment section of the newspaper. This is a form of A) profit sharing. B) external recruitment. C) job analysis. D) vestibule training. E) internal recruitment. Answer: B Diff: 2 Type: MC Page Ref: 160 Skill: Comprehension Objective: 8.2 16) The process of attracting qualified persons to apply for the jobs that are open is called A) searching. B) soliciting. C) interviewing. D) recruiting. E) selection. Answer: D Diff: 1 Type: MC Page Ref: 158 Skill: Knowledge Objective: 8.2 5 Copyright © 2020 Pearson Canada Inc.

17) What is the first step in obtaining applicants who are both interested in and qualified for available jobs? A) Interviews B) Selection C) Recruiting D) Enlistment E) Résumé differentiation Answer: C Diff: 1 Type: MC Page Ref: 158 Skill: Knowledge Objective: 8.2 18) The use of online advertisements, visits to high schools, colleges, and university campuses, and use of employment agencies are part of A) performance appraisals. B) external recruiting. C) community involvement. D) internal training programs. E) compensation studies. Answer: B Diff: 2 Type: MC Page Ref: 158-160 Skill: Comprehension Objective: 8.2 19) Evaluating each potential candidate for an existing job opening and deciding on whom to extend a job offer to is called A) recruiting. B) screening. C) interviewing. D) decision making. E) selecting. Answer: E Diff: 1 Type: MC Page Ref: 160 Skill: Knowledge Objective: 8.2 20) Which selection technique is most likely to introduce bias? A) Interview B) Application forms C) Aptitude tests D) Drug testing E) Polygraph tests Answer: A Diff: 3 Type: MC Page Ref: 161 Skill: Knowledge Objective: 8.2 6 Copyright © 2020 Pearson Canada Inc.

21) Health Connect is a start-up software development company specializing in the design of imaging for medical practitioners. They are at the stage where they need to recruit a team of technical employees. Which of the following is the best reason for not relying solely on interviews when recruiting the technical staff? A) Interviews tend to have a poor record as a predictor of successful job performance. B) Technical staff tend to be confident people, and they all perform equally well in the interview situation. C) Start-up companies are not in the position to afford extra recruiting procedures. D) Interviews used in conjunction with polygraphs can cause job candidates to confess to crimes. E) Technical people need to be able to assess situations quickly and accurately. Answer: A Diff: 3 Type: MC Page Ref: 160 Skill: Knowledge Objective: 8.2 22) The process of considering present employees as candidates for openings within the organization is referred to as A) profit sharing. B) job analysis. C) internal recruitment. D) external recruitment. E) vestibule training. Answer: C Diff: 1 Type: MC Page Ref: 159 Skill: Knowledge Objective: 8.2 23) Asking a prospective employee, a question like "Tell me about a situation where you took the initiative" would happen when the ________ approach is being used. A) aptitude testing B) behaviour-based interviewing C) curveball D) testing E) assessment centre Answer: B Diff: 1 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2

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24) When Sara, the human resource manager, attempts to determine the predictive value of a selection technique, she is doing A) validation. B) certification. C) training. D) internal recruitment. E) external recruitment. Answer: A Diff: 1 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 25) Once the recruiting process has attracted a pool of applicants, the next step is to select someone to hire. The intent of the selection process is to gather information from applicants that will predict their job success. The organization can only gather information about factors that are predictive of future performance. This process is called A) psychological profiling. B) screening. C) job specification. D) validation. E) none of these. Answer: D Diff: 3 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 26) Louis, an information technology manager, needs to select a new employee. Which of the following would Louis not normally use as a part of the employee selection process? A) Performance appraisals B) Ability and aptitude tests C) Applications and résumés D) Medical examinations E) Reference checks Answer: A Diff: 1 Type: MC Page Ref: 160-162 Skill: Comprehension Objective: 8.2

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27) Kim, a public relations manager, has just completed the process of checking the references of several job candidates. What should she do next? A) Conduct screening interviews B) Conduct medical and drug tests C) Conduct interviews with the candidates D) Give ability/aptitude tests E) Administer polygraph tests Answer: C Diff: 2 Type: MC Page Ref: 160-162 Skill: Application Objective: 8.2 28) Jerry, a marketing manager, has just conducted screening interviews with several job candidates. What should he do next? A) Consider applications and résumés B) Give a polygraph test C) Give an ability/aptitude test D) Give medical/drug/polygraph tests E) Conduct an interview with the manager Answer: C Diff: 2 Type: MC Page Ref: 160 Skill: Application Objective: 8.2 29) All of the following are external recruiting methods except A) advertising. B) campus interviews. C) a skills inventory system. D) hiring "walk-ins." E) union hiring halls. Answer: C Diff: 1 Type: MC Page Ref: 159 Skill: Knowledge Objective: 8.2 30) The first step in selection is A) asking the candidate to fill out an application form. B) doing reference checks. C) doing a job analysis. D) conducting an in-person interview. E) posting the job. Answer: A Diff: 2 Type: MC Page Ref: 160 Skill: Knowledge Objective: 8.2

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31) Which of the following is correct with regard to selecting human resources? A) An application form is an inefficient method of gathering information about an applicant. B) An assessment centre is a place where human resource professionals analyze an applicant's application form. C) The interview is a popular selection tool because it is almost always a good predictor of future job success. D) Interviewers can increase interview validity by asking "curveball" questions (i.e., questions that job applicants would never be expecting to be asked). E) All of these are correct. Answer: D Diff: 3 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 32) Which of the following is correct with respect to behaviour-based interviewing? A) It assesses how well an applicant is likely to get along with other workers if the applicant is hired. B) A question like "Do you often take the initiative?" is a good example of the kind of question that would be asked in a behaviour-based interview. C) It focuses on finding out how an applicant has reacted to important or difficult job situations in the past and assumes that these are a good indicator of how the person will react in the future. D) The interviewer asks the applicant a highly structured series of questions. E) All of these are correct. Answer: C Diff: 3 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 33) Jim is an accounts receivable manager who has received many applications for an accountsreceivable clerk position. What would he most likely do next? A) Interviews with his manager B) Reference checks C) Screening interviews D) Polygraph tests E) Give ability/aptitude tests Answer: C Diff: 2 Type: MC Page Ref: 161 Skill: Knowledge Objective: 8.2

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34) After reference checks have been received, what is usually the next step in the selection process? A) Screening interview B) Interview with the manager C) Give ability/aptitude tests D) Polygraph tests E) Reference checks Answer: B Diff: 2 Type: MC Page Ref: 161 Skill: Knowledge Objective: 8.2 35) Video assessment refers to A) an expensive alternative to traditional hiring techniques. B) videotaping employees on-the-job in order to evaluate their job performance. C) having new hires watch videos that show a series of realistic work situations, and then asking them to choose a course of action to deal with the situation. D) videotaping new hires during an interview in order to evaluate their personality. E) none of these. Answer: C Diff: 2 Type: MC Page Ref: 161 Skill: Knowledge Objective: 8.2 36) In an assessment centre, A) potential employees are assessed by a psychologist to determine if they are suitable for the job. B) potential employees perform management tasks while being watched by an appraiser. C) the emphasis is on giving potential employees paper-and-pencil tests to determine their suitability for the job. D) potential job candidates do actual (paid) work for the organization. E) all of these are correct. Answer: B Diff: 2 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2

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37) Asking a prospective employee a question like "Tell me about a situation where you took action to solve a problem that you were facing" would happen when the ________ approach is being used. A) aptitude testing B) behaviour-based interviewing C) curveball D) testing E) assessment centre Answer: B Diff: 1 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 38) Which of the following is correct with respect to behaviour-based interviewing? A) It assesses how well an applicant is likely to get along with other workers if the applicant is hired. B) A question like "Do you often take the initiative?" is a good example of the kind of question that would be asked in a behaviour-based interview. C) It focuses on finding out how an applicant has reacted to important or difficult job situations in the past and assumes that these are a good indicator of how the person will react in the future. D) The interviewer asks the applicant a highly structured series of questions. E) All of these are correct. Answer: C Diff: 3 Type: MC Page Ref: 161 Skill: Comprehension Objective: 8.2 39) The process of introducing new employees to the organization so that they can more quickly become effective contributors is known as A) acquainting. B) orientation. C) educating. D) training. E) developing. Answer: B Diff: 1 Type: MC Page Ref: 162 Skill: Knowledge Objective: 8.3

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40) An Ipsos Reid survey of over 1000 workers revealed that about ________ of those surveyed felt that they didn't always fit in well at work. A) one-fifth B) one-quarter C) one-third D) one-half E) three-quarters Answer: D Diff: 1 Type: MC Page Ref: 162 Skill: Knowledge Objective: 8.3 41) Which of the following is not part of orientation? A) Providing information about pay days B) Reading manuals C) Taking a polygraph test D) Introduction to co-workers E) Learning about parking passes Answer: C Diff: 1 Type: MC Page Ref: 162 Skill: Knowledge Objective: 8.3 42) You are responsible for training in your company and have created a management training program to take place at a local conference centre. This is an example of A) vestibule training. B) off-the-job training. C) a lecture program. D) video conferencing. E) mentoring. Answer: B Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3 43) The starting point in assessing training and development is A) vestibule training. B) job analysis. C) needs analysis. D) an assessment centre. E) mentoring. Answer: C Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3

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44) Which of the following is correct with respect to training? A) Most on-the-job training is formal. B) Vestibule training has been shown to be superior to on-the-job training. C) The Build for the Future program at TD Bank is an example of vestibule training. D) Networking and mentoring are essentially informal training processes. E) All of these are correct. Answer: D Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3 45) Suzy has been assigned to a veteran employee for the first week on a new job. She will follow him around and learn the job by watching how he does it. This process is A) vestibule training. B) orientation. C) performance appraisal. D) off-the-job training. E) on-the-job training. Answer: E Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3 46) A restaurant is undergoing a change in cuisine and style of service. It is important that new staff are hired, and existing staff retrained. Why might the HR manager recommend vestibule training as being highly effective in this situation? A) Prospective and present employees can be screened to see if they convey the restaurant's new ethos. B) Off-site training has great value for evaluating the effectiveness of performance appraisals. C) Employees will be reluctant to undertake training removed from the workplace. D) The owners can be more confident that the change to the restaurant will be popular with customers. E) Employees will see limited connections to everyday work in this type of training. Answer: A Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3

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47) Elsie, a pilot, is using a simulator to learn how to fly a new jet without ever leaving the ground. In order to learn this new skill set, Elsie is using A) job expansion. B) job shadowing. C) vestibule training. D) job rotation. E) on-the-job training. Answer: C Diff: 1 Type: MC Page Ref: 163 Skill: Comprehension Objective: 8.3 48) The informal interactions among managers for the purpose of discussing mutual problems, solutions, and opportunities is A) mentoring. B) off-the-job training. C) on-the-job training. D) group therapy. E) networking. Answer: E Diff: 2 Type: MC Page Ref: 163 Skill: Knowledge Objective: 8.3 49) When an older, more experienced manager sponsors and teaches a younger, less experienced manager, this is known as A) mentoring. B) off-the-job training. C) on-the-job training. D) reverse mentoring E) networking. Answer: A Diff: 2 Type: MC Page Ref: 164 Skill: Knowledge Objective: 8.3

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50) Tim is a new employee that has been hired in the last ...