Chapter 15 and Appendix Company Video Review PDF

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Download Chapter 15 and Appendix Company Video Review PDF

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Zappos Company Video Review Summary: Zappos mainly focuses on customer service and higher expectations and quality of good service that is why their company is successful and really popular to a lot of people. They have a good workflow analysis, job design, schedule flexibility and open communication which are factors that contribute to the company’s success. 1. How do workflow analysis and job design improve efficiency at Zappos?  It improves efficiency at Zappos because it divides the required work into jobs resulting in improved productivity, customer service and service delivery. 2. Explain how flexible work scheduling benefits both the employees and the management of Zappos  Flexible work schedules allow management to better match work demand to work hours. It can also provide employees with more control over their schedules, providing greater employee satisfaction. 3. Describe how Zappos facilitates open communication within the company.  They facilitate open communication by holding town hall meeting one a quarter which pulls everyone off the floor to keep everyone on the same page. They also hold focus groups, so every other week the management team pulls individuals and make sure everything is going smoothly. Kofke’s Company Video Review Summary: Kofke’s family is living in a debt-free retirement life because they try to spend a a little possible and skip the impulse buys. Even though the dad gets underpaid, he still kept his family out of debt and for seven years, his wife has been able to stay home with their kids. 1. In what ways do the Kofkes exhibit effective money management that will help them prepare for their goal of a debt-free retirement?  I think their practice of not having too want too much and paying off their stuff right away helped them to have a debt-free retirement. If they want something , they end up saving for it so they will not have any debts.

2. One of the questions to be answered when developing investment goals is: “Are you willing to make the necessary sacrifices to ensure that your investment goals are met?” In what ways have the Kofkes made sacrifices to achieve their investment goals?  The Kofkes have sacrificed a lot just to achieve their investment goals. Ava, a seven-year-old has to divide her weekly allowance into three parts in order to save money. Also, one key to saving money is spending as little as possible on the must haves and skipping those impulse buys. Also, they only plan for four or five meals for the week and wait for the coupons before they shop. 3. The Kofkes are now planning to tackle their next goal: a debt-free retirement. What type of asset allocation would you recommend for their portfolio at this time? Twenty years from now?  I will probably suggest them to invest their income on bond because it is the safest and a 100 percent guaranteed by the federal government and offer a slightly higher return than cash....