BUSA Chapter 15 Review Questions PDF

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Chapter 15 Review Questions 1. Describe what control is and what it is not. Control is one of the four basic functions in the managerial process is measuring the effects of a plan and it includes feedback, rewards, monitoring performance, and taking the corrective action if necessary. Control is not something that is done only once, it is a continuous process that will need to be challenged forever. 2. Describe what standards are and explain how managers set standards. Standards are the frameworks in how things are to be done/completed. Managers set standard base on their industry, society and technology. These set standards are based on the organization’s goals. They provide steps in preventing accidents and how the manager expect their to behave. etc

3. Explain why control is considered a dynamic and cybernetic process. Control is a continuous, dynamic, cybernetic process. Control begins by setting standards, measuring performance, and then comparing performance to the standards. Because performance deviates from standards, managers/employees need to analyze the deviations and develop and implement corrective plans to meet standards (being dynamic in their responses). It is cybernetic because control is not an one-time process, it requires constant attention to feedback loop to keep the company's activity/achievements on course. 4. Identify and describe the various methods that managers can use to maintain control. Bureaucratic, objective, self control, concertive, normative control Bureaucratic control is top to bottom, making sure everyone is following company rules etc Objective control is more related to analyzing employee behavior and outputs etc Normative control is regulating employee behaviors through workplace values and beliefs Concertive control is regulating employee behaviors through work group values and beliefs Self control is related to managers controlling their own behaviors and setting goals for themselves while monitoring and rewarding for their progress. 5. Explain how concertive control evolves in an organization. First, group members learn to work with one another, supervise one another’s work, and develop the values and beliefs that will guide and control their behaviour. Second is the emergence and formalization of objective rules to guide and control behaviour. The beliefs and values developed in the first phase usually develop into more objective rules as new members join teams.

6. Describe the elements of the balanced scorecard. Elements: 1)collect and analyze data, develop metrics and measure performance relative to these perspectives. 2)The Learning and Growth Perspective: guides employee training and organizational improvement

3)The Business Process Perspective: how managers view the business processes of the organization 4)The Customer Perspective:developing metrics to determine levels of customer satisfaction and analyzing customer needs 7. Explain why economic value added (EVA) includes more than just profits. Economic value added includes more than just profits because it will tell companies whether they are also above their cost of capital, not just if they are making net income 8. What can companies do to control the customer perspective? Companies can use the balanced scorecard approach to view the company from the customers perspective...