Chapter 16 PDF

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Chapter 16 questions...

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1) Manuel is a manager for a manufacturing company in which managers are expected to fully document all decisions, and it is important to provide detailed data to support any recommendations. Also, out-of-the-box thinking is dissuaded. Which characteristic of organizational culture describes this aspect of Manuel's job? c) low risk taking 2) c)

A strong culture should reduce employee turnover, because it results in ________. cohesiveness and organizational commitment

3) Grace works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses, and hourly workers alike, come into the store "off the clock" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her co-workers inspires Grace to do her best. Based on this information, we can say that Grace is experiencing the effects of ________. b) organizational climate 4) b)

Culture is most likely to be a liability when ________. the organization's environment is dynamic

5) a)

Top management has a major impact on the organization's culture by ________. establishing norms that filter down through the organization

6) c)

________ is a process that helps new employees adapt to the prevailing organizational culture. Socialization

7) When you start to accept the differences between your expectations and the reality of the organization, you move into the ________ stage of socialization. a) prearrival d) metamorphosis 8) Bruce is new at Wayne Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Bruce by way of ________. a) stories 9) Larry has an employee who is amazing at clearly seeing rules and enforcing them. He has recently promoted her to the lead position in quality assurance. Which method of creating a positive organizational culture is Larry utilizing? d) building on employee strengths 10) c)

Organizations that promote a spiritual culture ________. recognize that people seek to find meaning and purpose in their work...