Chapter 3 answers PDF

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Chapter 3 answers...

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Research has shown that only 25% of firms are able to align their information technology with their business goals. Answer

True

False All of the following are major features of organizations that impact the use of information systems EXCEPT for Answer business processes. environments. goals. agency costs. Which of the following statements is NOT true about information technology's impacts on business firms? Answer It helps firms expand in size. It helps firms lower the cost of market participation. It helps reduce internal management costs. It helps reduce transaction costs. An example of a professional bureaucracy is a Answer small startup firm. school system. mid-size manufacturing firm. consulting firm.

 Question 1 1 out of 1 points Strong linkages to customers and suppliers decrease switching costs. Answer Selected Answer: Correct Answer:

 Question 2 1 out of 1 points

False False

The value chain model Answer Selected Answer: Correct Answer:

helps a firm identify points at which information technology can most effectively enhance its competitive position. helps a firm identify points at which information technology can most effectively enhance its competitive position.

 Question 3 0 out of 1 points Which of the following would NOT be considered a disruptive technology? Answer Selected Answer: PCs Correct Answer: instant messaging

 Question 4 1 out of 1 points ________ is the ability to offer individually tailored products or services using the same production resources as bulk production. Answer Selected Answer: Mass customization Correct Answer: Mass customization

 Question 5 1 out of 1 points Which of the following statements is NOT true about information technology's impacts on business firms? Answer Selected Answer:

It helps firms expand in size. Correct Answer: It helps firms expand in size.

 Question 6 1 out of 1 points A virtual company Answer Selected Answer: Correct Answer:

uses the capabilities of other companies without being physically tied to those companies. uses the capabilities of other companies without being physically tied to those companies.

 Question 7 1 out of 1 points A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a ________ bureaucracy. Answer Selected Answer: machine Correct Answer: machine

 Question 8 0 out of 1 points Upon which of the following industries has the Internet as a whole been a disruptive technology? Answer Selected Answer: books Correct Answer:

air travel

 Question 9 1 out of 1 points You are consulting for a beverage distributor who is interested in determining the benefits it could achieve from implementing new information systems. What will you advise as the first step? Answer Selected Answer: Perform a strategic systems analysis. Correct Answer: Perform a strategic systems analysis.

 Question 10 1 out of 1 points The interaction between information systems and organizations is influenced Answer Selected Answer:

by many factors, including structure, politics, culture, and environment.

Correct Answer: by many factors, including structure, politics, culture, and environment.

 Question 11 1 out of 1 points An example of a keystone firm within a business ecosystem is Answer Selected Answer:

Apple and software application writers in the mobile platform ecosystem.

Correct Answer: Apple and software application writers in the mobile platform ecosystem.

 Question 12 1 out of 1 points Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to Answer Selected Answer: focus on market niche. Correct Answer: focus on market niche.

 Question 13 1 out of 1 points A transparent marketplace means that there is high product differentiation. Answer Selected Answer: Correct Answer:

False False

 Question 14 1 out of 1 points The four major types of competitive strategy are Answer Selected Answer: Correct Answer:

low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy. low-cost leadership; product differentiation; focus on market niche; and customer and supplier intimacy.

 Question 15 1 out of 1 points In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. Answer

Selected Answer: Correct Answer:

True True

 Question 16 1 out of 1 points The primary activities of a firm include Answer Selected Answer: Correct Answer:

inbound logistics, operations, outbound logistics, sales and marketing, and service. inbound logistics, operations, outbound logistics, sales and marketing, and service.

 Question 17 1 out of 1 points Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your industry? Answer Selected Answer: benchmarking Correct Answer: benchmarking

 Question 18 1 out of 1 points The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output. This is referred to as Answer Selected Answer: the law of diminishing returns. Correct Answer: the law of diminishing returns.

 Question 19 1 out of 1 points The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage? Answer Selected Answer:

Internet technologies are universal, and therefore usable by all companies.

Correct Answer: Internet technologies are universal, and therefore usable by all companies.

 Question 20 1 out of 1 points If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating Answer Selected Answer: synergies. Correct Answer: synergies. Saturday, October 8, 2011 11:16:58 PM CDT

 Question 1 1 out of 1 points A virtual company Answer Selected Answer: Correct Answer:

uses the capabilities of other companies without being physically tied to those companies. uses the capabilities of other companies without being physically tied to those companies.

 Question 2 1 out of 1 points Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for Answer Selected Answer: low-cost leadership. Correct Answer: low-cost leadership.

 Question 3 1 out of 1 points An information system can enable a company to focus on a market niche through Answer Selected Answer: intensive customer data analysis. Correct Answer: intensive customer data analysis.

 Question 4 1 out of 1 points A firm can exercise greater control over its suppliers by having Answer Selected Answer: more suppliers. Correct Answer: more suppliers.

 Question 5 1 out of 1 points A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n) Answer

Selected Answer: value web. Correct Answer: value web.

 Question 6 1 out of 1 points All of the following are major features of organizations that impact the use of information systems EXCEPT for Answer Selected Answer: agency costs. Correct Answer: agency costs.

 Question 7 1 out of 1 points In the age of the Internet, Porter's traditional competitive forces model is still at work, but competitive rivalry has become much more intense. Answer Selected Answer: Correct Answer:

True True

 Question 8 1 out of 1 points The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits. Answer Selected Answer: Correct Answer:

 Question 9 1 out of 1 points

True True

Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your industry? Answer Selected Answer: benchmarking Correct Answer: benchmarking

 Question 10 1 out of 1 points An example of synergy in business is Answer Selected Answer: Correct Answer:

JP Morgan Chase's mergers with other banks that provided JP Morgan with a network of retail branches in new regions. JP Morgan Chase's mergers with other banks that provided JP Morgan with a network of retail branches in new regions.

 Question 11 1 out of 1 points A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force. Answer Selected Answer: new market entrants Correct Answer: new market entrants

 Question 12 1 out of 1 points In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer. Answer Selected Answer: True

Correct Answer:

True

 Question 13 1 out of 1 points The term business ecosystem describes the interplay between the various organizational forces within a firm. Answer Selected Answer: Correct Answer:

False False

 Question 14 1 out of 1 points The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete. Answer Selected Answer: competitive forces Correct Answer: competitive forces

 Question 15 1 out of 1 points Which of the following statements is NOT true about information technology's impacts on business firms? Answer Selected Answer: It helps firms expand in size. Correct Answer: It helps firms expand in size.

 Question 16 1 out of 1 points

A substitute product of most concern for a cable TV distributor is Answer Selected Answer: satellite TV. Correct Answer: satellite TV.

 Question 17 1 out of 1 points A transparent marketplace means that there is high product differentiation. Answer Selected Answer: Correct Answer:

False False

 Question 18 1 out of 1 points Which of the following would NOT be considered a disruptive technology? Answer Selected Answer: instant messaging Correct Answer: instant messaging

 Question 19 1 out of 1 points The value chain model classifies all company activities as either primary or support. Answer Selected Answer: Correct Answer:

 Question 20 1 out of 1 points

True True

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to Answer Selected Answer: focus on market niche. Correct Answer: focus on market niche....