CHAPTER ONE 1.0 INTRODUCTION BACKGROUND OF THE STUDY DOCX

Title	CHAPTER ONE 1.0 INTRODUCTION BACKGROUND OF THE STUDY
Author	Mohammed Deeq Yare
Pages	38
File Size	64.4 KB
File Type	DOCX
Total Downloads	84
Total Views	337

Summary

CHAPTER ONE 1.0 INTRODUCTION This chapter consists of a background of study, problem statement, research purpose, research objectives, research question, significance of the study, and the last operational definitions of key terms. 1.1 BACKGROUND OF THE STUDY Employee satisfaction is important to an...

Description

CHAPTER ONE 1.0 INTRODUCTION This chapter consists of a background of study, problem statement, research purpose, research objectives, research question, signifcance of the study, and the last operational defnitions of key terms. 1.1 BACKGROUND OF THE STUDY Employee satisfaction is important to an organization's success, much research has been conducted into ways of improving job satisfaction of workers in various sectors of the Malaysian economy, including the academic sector (Wong & Teoh, 2009; Noordin & Jusof, 2009), the hotel sector (Adli Zain et all 2009), the government sector (Yahaya et all 2009), the non-proft sector (Ismail & Zakaria, 2009), the naval sector (Abu Talib, et all 2009), and the automobile manufacturing sector (Koh et all 2005). There has been relatively little research into the determinants of employee satisfaction in the retail sector using Herzberg's two-factor theory. Previous studies generally found that employee satisfaction is associated with salary, occupational stress, empowerment, company and administrative policy, achievement, personal growth, relationship with others, and the overall working condition. It has been argued that an increase in employee satisfaction increases worker productivity (Wright & Cropanzano, 1997; Shikdar & Das, 2003). As mentioned by Campbell at all (1967) and Robbins (2001), job satisfaction is an emotional state in which a person perceives various features of his/her work or the work environment. Therefore, employee satisfaction has a major efect on people's lives. Locke (1976) indicated that employee satisfaction most commonly afects a 1...