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Cold Stone Creamery® Crew Exam – Basic Skills & Knowledge FROM 3-DAY TRAINING SCHEDULE 1.

What are the Core Values at Cold Stone Creamery? A B C D

2.

Which of the following is NOT a step to wash your hands? A B C D

3.

8 oz 10 oz 12 oz 16 oz

A Mine® To-Go size contains how man y ounces of ice cream? A B C D

9.

3 oz 5 oz 10 oz 14 oz

A Gotta Have It® size contains how man y ounces of ice cream? A B C D

8.

3 oz 8 oz 32 oz 48 oz

A Like It® size contains how many ounces of ice cream? A B C D

7.

1/2 puck 1 puck 2 pucks 3 pucks

A Love It® size contains how man y ounces of ice cream? A B C D

6.

Recipe Book Ops Toolkit Procedure Manual QSCE Handbook

What is the portion size for Cookie Dough in a Love It® size ice cream? A B C D

5.

Use hot water Lather soap for at least 20 seconds Use only the hand washing sinks Use any sink (3-compartment or hand washing sink)

Where can Procedure Cards be found? A B C D

4.

Do the right thing, Be the best...be #1, Make people happy, Win as a team, Bring out the best in our people Always do the right thing, Be the best, Profit by making people happy, Be a winning team, Bring out the best in our people Do the right thing, Be the best...be #1, Bring out the best in our people, Profit by making people happy, Win as a team Do the right thing, Be the best...be #1, Profit by making people happy, Be a winning team, Bring the best out in our food

12 wt. oz 14 fl. oz 16 fl. oz 32 wt. oz

A Kid’s size contains how many ounces of ice cream? A B C D

3 oz 6 oz 10 oz 12 oz

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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10. An Ours® To-Go size contains how man y ounces of ice cream? A B C D

12 fl. oz 16 wt. oz 32 fl. oz 48 fl. oz

11. An Everybody’s® To-Go size contains how many ounces of ice cream? A B C D

18 wt. oz 24 fl. oz 32 wt. oz 48 fl. oz

12. What is the portion size for OREO® Cookies in a Love It® size ice cream? A B C D

2 cookies 1 cookie 1 rounded spoonful 1 flat spoonful

13. What is the portion size for peanut butter in a Like It® size ice cream? A B C D

2 rounded white serving spoonsful 1 flat black handled spoonful 1 rounded black handled spoonful 1 rounded white serving spoonful

14. What is the portion size for pecans in a Love It® size ice cream? A B C D

2 rounded white serving spoonsful 1 rounded white serving spoonful 1 rounded black handled spoonful 1 flat black handled spoonful

15. What steps should you take when a customer informs you they have a nut allergy? A B C D

Tell them we are not an allergen-free environment Hand them the printed allergen chart for them to make an informed decision Offer to use clean spades, scraper, and a fresh pan of ice cream, but remind them we cannot guarantee it will be free from allergens All of the above

16. Which 4 mix-ins are added first when mixing a Creation™? A B C D

Fudge, Caramel, Whipped Topping, Honey Nuts, Caramel, Whipped Topping, Honey Whipped Topping, Honey, Fruit, Fudge Caramel, Whipped Topping, Fruit, Nuts

17. What are the “3 Cs” (in order)? A B C D

Customer, Cash, Clean Customer, Clean, Cash Cash, Clean, Customer Clean, Customer, Cash

18. What is the best way to ask a customer what size ice cream they would like to order? A B C D

Would you like a Love It® or a Gotta Have It®? Would you like a Love It® today? Do you want a Like It® or a Love It® or a Gotta Have It®? What size would you like?

19. Does Cold Stone Creamery® Yogurt contain fat? A B C D

Yes, all flavors contain fat No, all flavors are fat-free Unproduced Yogurt mix does not contain fat, but some flavors (once produced) contain fat We do not sell Yogurt in our stores

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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20. Which of the following is NOT a step when cleaning the stone at the end of the night? A B C D

Rinse off the stone with water Wash the stone with soapy water and a bar towel Sanitize the stone Dry the stone

21. What must be done before adding fruit toppings to a Creation™ on the stone? A B C D

Drain the juice Mix the Creation™ with other mix-ins, then add fruit Add whipped topping Ask if the customer wants a waffle cone

22. The food temperature danger zone (according to the National Restaurant Association’s ServSafe® Food Safety training) is between __________ and 135°F. A B C D

32°F 38°F 41°F 54°F

23. What should the stren gth of the sanitizer be in the 3-compartment sink? A B C D

75 parts per million 100 parts per million 200 parts per million 50 parts per million

24. How many mix-ins are in a Mine® To-Go size? A B C D

1 2 3 4

25. How many mix-ins are in an Ours® To-Go size? A B C D

2 3 4 5

26. How many mix-ins are in an Everybody’s® To-Go size? A B C D

3 4 5 6

27. How many mix-ins should you suggest when a customer orders a Create-Your-Own (CYO) Creation™? A B C D

1 2 3 0

28. How do you know when the sanitizing solution in the 3-compartment sink is the proper stren gth? A B C D

Use a test strip to test the solution Look at the color of the solution Use at least 1 gallon of solution Change the solution every hour no matter what

29. What should be done to the ice cream just before mix-ins are added? A B C D

Shape the ice cream into a ball Weigh the ice cream Create a divot with your spades Return your spades to the Spadewell

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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 30. How do you know when it is time to change the soapy water in the 3-compartment sink? A B C D

When the water is warm, clear, and the soap suds up When the water is cold, murky, and the soap suds subside When the water is murky, the soap is dirty, and the tub is full of dishes When the sink is empty and the tub is full of dishes

31. What are the 4 steps of training? A B C D

Explain, Practice, Feedback, Coach Explain, Shadow, Coach, Practice Explain, Determine, Shadow, Practice Explain, Demonstrate, Practice, Feedback

32. What is the correct temperature range for the walk-in (or reach-in) freezer? A B C D

-5 to 0ºF 2 to 3ºF 4 to 6ºF 35 to 40ºF

33. What is the correct temperature range for the walk-in (or reach-in) refrigerator? A B C D

-5 to 0ºF 2 to 3ºF 4 to 6ºF 35 to 40ºF

34. What is the correct temperature for the stone? A B C D

0ºF 32ºF -16ºF 16ºF

35. What is the correct temperature range of the ice cream in the dipping cabinet? A B C D

-5 to 0ºF 2 to 3ºF 5 to 9ºF 35 to 40ºF

36. What is the correct temperature range for the lobby freezer? A B C D

-5 to 0ºF 2 to 3ºF 5 to 9ºF 35 to 40ºF

37. What is the correct temperature (or range) for the blast freezer A B C D

-5 to 0ºF 2 to 3ºF 30ºF -30ºF

38. What does FIFO stand for? A B C D

First In, Fast Out Fast In, First Out First In, First Out Fruit In, Fruit Out

39. What is the ratio of sanitizer to water used to sanitize the stone, spadewell, and batch freezer? A B C D

2 teaspoons of sanitizer to 5 liters of water 2 teaspoons of sanitizer to 4 liters of water 3 teaspoons of sanitizer to 4 liters of water 3 teaspoons of sanitizer to 5 liters of water

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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 40. Why should you turn the stone off several minutes before closing? A B C D

To cut your labor costs To save on the power bill To start defrosting Do not turn off the stone until you lock the door

41. What is the shelf life of Yellow Cake on the stone? A B C D

3 days 4 days 5 days 10 days

42. What is the shelf life of prepped IQF fruit for the stone (including the day required to thaw before use)? A B C D

3 days 4 days 5 days 10 days

43. What is the shelf life of Cookie Dough on the stone? A B C D

3 days 4 days 5 days 10 days

44. What is the shelf life of Pineapple (open and under refri geration)? A B C D

3 days 4 days 5 days 10 days

45. What type of milk do we use when making our signature shakes? A B C D

Whole Milk 2% Milk 1% Milk Skim Milk

46. What is the shelf life of Pie Filling (open and under refri geration)? A B C D

3 days 4 days 5 days 10 days

47. Why must all food products be dated with the received date? A B C D

FIFO Food Safety purposes Neither A nor B Both A and B

48. Which of the following mix-ins can be restocked by placing “old” product on top of “new” product? A B C D

Cookie Dough Yellow Cake Nuts Fruits and Pie Fillings

49. Which mix-ins are in the Founder's Favorite® Signature Creation™? A B C D

Pecans, Chocolate Chips, Brownie Fudge, Caramel, Roasted Almonds, Brownie Fudge, Caramel, Pecans, Brownie Fudge, Caramel, Chocolate Chips, Brownie

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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 50. Which mix-ins are in the Mint Mint Chocolate Chocolate Chip® Signature Creation™? A B C D

Fudge, White Chips, Brownie Double Chocolate Chips and Brownie Fudge, Chocolate Chips, Brownie Fudge, Rainbow Sprinkles, Brownie

51. Which mix-ins are in the Our Strawberry Blonde® Signature Creation™? A B C D

Caramel, Whipped Topping, Graham Cracker Pie Crust, Strawberries Banana, White Chips, Graham Cracker Pie Crust, Strawberries Caramel, Graham Cracker Pie Crust, Strawberries Whipped Topping, White Chips, Graham Cracker Pie Crust, Strawberries

52. Which mix-ins are in the Peanut Butter Cup Perfection® Sig nature Creation™? A B C D

Caramel, Fudge, Apple Pie Filling Caramel, Fudge, double REESE’S Peanut Butter Cup Fudge, Peanut Butter, REESE’S Peanut Butter Cup Caramel, Peanut Butter, Chocolate Chips

53. Which mix-ins are in the Coffee Lovers Only® Signature Creation™? A B C D

Fudge, Roasted Almonds, Heath Bar Caramel, Roasted Almonds, Heath Bar Fudge, Roasted Almonds, Pecans Caramel, Pecans, Heath Bar

54. Which mix-ins are in the Cake Batter Batter Batte r™ Signature Creation™? A B C D

Brownie, Cookie Dough Brownie, Yellow Cake Fudge, Whipped Topping, Yellow Cake Whipped Topping, Brownie, Yellow Cake

55. Which mix-ins are in the Birthday Cake Remix™ Signature Creation™? A B C D

Fudge, Rainbow Sprinkles, M&Ms® Fudge, Rainbow Sprinkles, Yellow Cake Fudge, Rainbow Sprinkles, Brownie Fudge, Rainbow Sprinkles, Chocolate Chips

56. Which mix-ins are in the Banana Caramel Crunch® Signature Creation™? A B C D

Caramel, Banana, Heath Bar Caramel, Roasted Almonds, Banana Peanut Butter, Banana, Roasted Almonds Caramel, Banana, Pecans

57. Which mix-ins are in the Chocolate Devotion® Signature Creation™? A B C D

Fudge, Whipped Topping, double Chocolate Chips Caramel, Whipped Topping, double Chocolate Chips Fudge, Chocolate Chips, Brownie Fudge, Pecans, Brownie

58. Which mix-ins are in the Cheesecake Fantasy ® Signature Creation™? A B C D

Caramel, Graham Cracker Pie Crust, Strawberries Graham Cracker Pie Crust, Strawberries, Raspberries Graham Cracker Pie Crust, Strawberries, Blueberries Fudge, Strawberries, Blueberries

59. Where do you look to find out what to do if a Crew Member gets a cleanin g chemical in their e ye? A B C D

Scientific Data Sheet Safety Documentation Sheet Safety Data Sheet Scientific Documentation Sheet

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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 60. What flavor of ice cream do we use for the Berry Berry Berry Good® Signature Creation™? A B C D

Cheesecake French Vanilla Sweet Cream Cake Batter™

61. What flavor of ice cream do we use for the Founder’s Favorite® Sig nature Creation™? A B C D

French Vanilla Cake Batter™ Cheesecake Sweet Cream

62. What flavor of ice cream do we use for the Banana Caramel Crunch® Signature Creation™? A B C D

Sweet Cream French Vanilla Cake Batter™ Cheesecake

63. What flavor of ice cream do we use for the Cookie Mintster ® Signature Creation™? A B C D

French Vanilla Mint Chocolate Sweet Cream

64. How many OREO® cookies are mixed into a Gotta Have It® size OREO® Overload Signature Creation™? A B C D

1 OREO® cookie 2 OREO® cookies 3 OREO® cookies 4 OREO® cookies

65. What are the mix-in portions for a Love It® size Banana Caramel Crunch® Signature Creation™? A B C D

1 figure 8 of Caramel, 1 rounded black spoonful of Roasted Almonds, ¼ Banana 2 figure 8s of Caramel, 1 flat white serving spoonful of Roasted Almonds, ¼ Banana 2 figure 8s of Caramel, 1 rounded black spoonful of Roasted Almonds, ½ Banana 1 figure 8 of Caramel, 1 rounded black spoonful of Roasted Almonds, ½ Banana

66. What are the sizes offered for our shakes and smoothies? A B C D

12 oz, 20 oz 12 oz, 24 oz 12 oz, 20 oz, 24 oz 16 oz, 20 oz, 24 oz

67. What is the shelf life of prepped smoothie mix? A B C D

5 days 7 days 14 days 21 days

68. What is the customer service philosophy at Cold Stone Creamer y®? A B C D

Be Nice ACT Nice The Power of ACT The Power of Nice

69. When blending Shakes… A B C D

Shake the blender canister Use Button 1 Use rounded scoops of ice cream Both B & C

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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 70. Why is the Chop-Chop, Fold-Fold technique so important? A B C D

It isn’t important; any mixing technique is okay. It is fast, which means it supports speed of service and helps to quickly serve a long line It protects the consistency and quality of the product (not too soupy), so properly pulled portions sit above the rim of the cup and look more like the Creation™ pictures visible around the store (which makes the customer happy) B and C

71. Which mix-ins are in the Cookie Makes Everything Batter™ Signature Creation™? A B C D

Fudge, Cookie Dough, OREO® cookie Whipped Topping, OREO® cookie, Golden OREO cookie Caramel, Golden OREO® cookie, Yellow Cake Fudge, OREO® cookie, Cookie Dough®

72. Which mix-ins are in the Germanchökolätekäke® Signature Creation™? A B C D

Fudge, Chocolate Cake, Pecans Whipped Topping, Fudge, Brownie, Roasted Almonds Fudge, Coconut, Chocolate Chips, Yellow Cake Caramel, Pecans, Coconut, Brownie

73. Which mix-ins are in the Dough For It™ Signature Creation™? A B C D

Fudge, Chocolate Chips, Sugar Crystals Caramel, Fudge, Brownie Chocolate Chips, Sugar Crystals, Cookie Dough Caramel, Cookie Dough, Rainbow Sprinkles

74. Which mix-ins are in the Somewhere Over the Rain-dou gh™ Sig nature Creation™? A B C D

Fudge, Rainbow Sprinkles, Brownie Frosting, Rainbow Sprinkles, Sugar Crystals Caramel, Sugar Crystals, Yellow Cake Whipped Topping, Chocolate Chips, Cookie Dough

75. What flavor of ice cream do we use for the One Smart Brookie™ Signature Creation™? A B C D

Cheesecake Classic Cookie Dough French Vanilla Sweet Cream

76. Which mix-ins are in the Dough-li ghtful Peanut Butte r™ Signature Creation™? A B C D

Peanut Butter, Chocolate Shavings, REESE’S Peanut Butter Cup Fudge, Peanut Butter, Brownie Peanut Butter, Sugar Crystals, Cookie Dough Peanut Butter, Sugar Crystals, REESE’S Peanut Butter Cup

77. Which mix-ins are in the OREO® Overload Sig nature Creation™? A B C D

Fudge, Cookie Dough, OREO® cookie OREO® cookie, Chocolate Chips, Rainbow Sprinkles Caramel, Golden OREO® cookie, Yellow Cake Fudge, Chocolate Chips, double the OREO® cookie

78. Which mix-ins are in the Peanut Butter Dough Delight™ Signature Creation™? A B C D

Fudge, Chocolate Shavings, Peanut Butter, Yellow Cake Fudge, REESE’S Peanut Butter Cup, Cookie Dough Caramel, Chocolate Shavings, Brownie Peanut Butter, Chocolate Chips, Brownie

79. What flavor of ice cream do we use for the Mud Pie Mojo® Sig nature Creation™?

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A B C

Chocolate Coffee Sweet Cream

CREW TRAINING | “Crew Basics” Exam 021221 A N S W E R K E Y A VA I L A B L E F R O M Y O U R A D / R D O

©2021 Kahala Franchising, L.L.C. All rights reserved. Confidential communication.

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80. What flavor of ice cream do we use for the REESE’S Peanut Butter Awesome Sauce™ Signature Creation™? A B C

French Vanilla Cake Batter™ Sweet Cream

81. What flavor of ice cream do we use for the Apple Pie Ala Cold Stone® Signature Creation™? A B C

French Vanilla Sweet Cream Chocolate

82. What flavor of ice cream do we use for the Cookie Doughn’t You Want Some® Signature Creation™? A B C

Classic Cookie Dough French Vanilla Sweet Cream

83. Which mix-ins are in the Surrender to Strawberry™ Sig nature Creation™? A B C D

Whipped Topping, Yellow Cake, Strawberries Caramel, Roasted Almonds, Strawberries Whipped Topping, Caramel, Yellow Cake Fudge, Chocolate Chips, Strawberries

84. Which mix-ins are in the Cookie Doughn’t You Want Some® Sig nature Creation™? A B C D

Fudge, Chocolate Shavings, Rainbow Sprinkles, Yellow Cake Caramel, Fudge, Chocolate Chips, Cookie Dough Caramel, Whipped Topping, Chocolate Shavings, Yellow Cake Fudge, Chocolate Chips, Roasted Almonds, Brownie

85. What flavor of ice cream do we use for The Way the Cookie Crumbles™ Signature Creation™? A B C

Cake Batter Classic Cookie Dough Sweet Cream

86. What would do you do if you receive a scam call? (NOTE: If a caller other than the Franchise Owner asks you to remove money from the safe and take it to some destination outside your store, it is a scam.)

A B C D

Engage with the caller and take action on their instructions Hang up immediately Contact the ...