Customer Service Strategy Template PDF

Preview

Summary

This relates to a project in which you are supposed to host a meeting....

Description

St r at egi es ( what )

Act i ons ( how)

Staff training

Staff will be given persistent preparing for the new conceived techniques for cleaning. They will be suited in the ordinary preparing plans held after at regular intervals of 3 months. Any new hardware required for the business will be acquainted with the workers with wellbeing dealing with preparing. 1.Live chat support must be introduced to webpages of the company’s website 2.Facebook feedback ratings 3.Walk-in customers must be handed with the feedback form to fill

Customer feedback

Quality check/control

Developing customer service charter

1.Maintaining quality checklist by conducting inspections and evaluate client feedback 2.Creating reports and analysis 3.Have quality assurance software to keep record of green inventory utilisation, check the periodic works due and billable work orders. 1.We must let people know of our business by registering online on business website, creating social media page like Facebook, develop marketing campaign and arranging events, Create posters and flyers to distribute around the people 2.Commence work at agreed date or i fo th to

Pr i or i t y ( L/ M/ H)

Ti me Fr ames ( when)

Per f or mance I ndi cat or s ( measur ement )

High

Every 3 mont hs

Increments in clients, expanded deals and diminished objections which must be checked every 3 months

High

15 secon ds

High

From 1/11/2 018 on regul ar frame of every 2 mont hs

Reduced complaints, if the client remains on the page popup input box will show up where they can leave their remarks about the service. Maintain communicati on channel to pass on the feedback, reduce the liability risks, Improved safety

High

From 1/11/2 018

No. of customer complaints reduced, new customers increased...