Ejercicios Inglés I para Turismo: UNIT 1. JOB HUNTING Exercises Y Solucions PDF

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UNIT 1. JOB HUNTING EXERCISES AIMS AND CONTENTS In this Unit we will revise some communicative skills in a job hunting environment. We will pay attention to the following items: 1. Describing your own personal qualities 2. Job interviews 3. Describing someone else’s personal qualities

1. Describing personal qualities LISTENING 1 (UNIT 16. Listening)

You are going to listen to teacher who gives the students some hints of how to write a CV or resume. He is talking about five aspects of CV writing: 1) order, 2) profile, 3) jobs, 4) education, and 5) language. Listen to his speech and write down what he says for each topic as if you were taking notes from a lecture. Only write the key aspects, not examples or other digressions. 1. ORDER ………………………………………………………………………………………………………… …………………………………………………………………………………………………………

2. PROFILE ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… 3. JOBS ………………………………………………………………………………………………………… …………………………………………………………………………………………………………

4. EDUCATION ………………………………………………………………………………………………………… ………………………………………………………………………………………………………… 5. LANGUAGE ………………………………………………………………………………………………………… ………………………………………………………………………………………………………….

Read the following CV and find some examples of the steps presented before.

MARY S. JOHNSON ADDRESS Home: 1234 Mountain Top Lane, Colorado Springs, Colorado 80919 Office: 8973 Lake Street, Colorado Springs, Colorado 80921

(719) 555-1234 (719) 868-9889

PROFILE  Dedicated travel professional with a background in customer service.  Self-motivated and web-organised; able to thrive in a fast-pace environment that involves managing several tasks simultaneously.  Even-tempered team player with exceptional communication and interpersonal skills.  Extensive travel experience in México, Puerto Rico, Hawai and the Continental U. S.  Experienced in System 1, Lotus 1-2-3, WordPerfect, and Quicken software. JOB EXPERIENCE GERRI’S TRAVEL, Lamar, Colorado 1996 Travel Agent  Planned itineraries and arranged accommodations and other travel services for both individual and group customers.  Consulted with customers to determine destinations, modes of transportation, travel dates, financial considerations, and accommodations required.  Provided travel information regarding points of interest, special events, local customs and travel regulations.  Booked and ticketed airline, cruise and rail reservations.  Computed cost of travel packages and collected payments. INSTANT REPLAY, INC. , Pueblo West, Colorado Vice President 1993-1995  Placed and maintained video poker machines in fraternal organizations.  Responsible for business planning, bookkeeping, payroll, tax returns, accounts payable and accounts receiver. THE CROSSING HEALING ARTS CENTRE , Colorado Springs, Colorado 1988-1993 Office Manager  Managed the Colorado Springs and Limon offices of several holistic healing professionals including a nutritionist, chiropractor, psychotherapist and massage therapist.  Arranged appointments, answered telephones, and greeted patients.  Interviewed, hired, scheduled, trained, and supervised a staff of six.

MARRIOTT, Colorado Springs, Colorado PBX Operator (part time)  Operated PBX switchboard to relay incoming, outgoing and interoffice calls.  Assisted guests by supplying information and recording messages.

1991

EDUCATION NORTH AMERICAN SCHOOL OF TRAVEL, Scranton, Pennsylvania 1995-1997 Master Travel Course Coursework included: Today’s Travel Industry, Introduction to Airlines and Ticketing, Airline Reservations, Steamship Travel and Cruises, Rail and Motorcoach Travel, Hotels, Resorts and Tours, Customer Service. UNIVERSITY OF SOUTHERN COLORADO, Pueblo, Colorado Major in mass communication. Minor in computers.

1983-1985

USEFUL EXPRESSIONS: DESCRIBING YOUR OWN PERSONAL QUALITIES Notice the usage of the simple past with no subject when describing your jobs and work experience in a CV or resume. Planned itineraries and arranged accommodations …. Consulted with customers … Provided travel information … Booked and ticketed airline, cruise and rail reservations. Computed cost of travel packages and collected payments. Managed the…. Arranged appointments, answered telephones, and greeted patients. Interviewed, hired, scheduled, trained, and supervised a … In oral interviews the subject is included. I planned itineraries and arranged accommodations …. I used to plan itineraries and arrange accommodations…

Look at the following verbs from the listening and the written CV. Notice that they are followed by a verb in gerund, usually preceded by a preposition. My job involved planning itineraries and arranging accommodations… My job consisted in planning itineraries and arranging accommodations… I was very good at planning itineraries and arranging accommodations… I devoted to planning itineraries and arranging accommodations… I’m experienced in planning itineraries and arranging accommodations… I’m skilled in planning itineraries and arranging accommodations…

Have a look at the following expressions from the listening and the written CV. They may be useful to present your personal qualities and experiences both in a resume and in an interview. (I’m a) dedicated travel professional. (I’m) self-motivated and web-organised. (I’m) able to thrive in a fast-pace environment. (I’m an) even-tempered team player with exceptional communication and interpersonal skills. (I’m) focused and hard-working. (I’m) willing to work hard. (I’m) systematic and well-organised.

YOUR OWN ORAL PRACTICE Present your own academic and work experience orally as if you were applying for a job. Use some of the expressions you have learnt in this Unit. Use the simple past to describe your previous jobs and duties.

2. Job interviews LISTENING 2 (UNIT 17. Listening)

INTERVIEW QUESTIONS These are a few of the most common questions that you might be asked in a job interview. Listen to them and fill in the blanks with the appropriate word. Pay attention to the intonation patterns. 1. Why are you applying for this ………………? 2. What do you think are the ……………….. for this position? 3. What do you enjoy about your …………………………..? 4. What do you …………………..enjoy? 5. How have you …………………………….? 6. Have you ever had to deal with a difficult situation ……………………………..? 7. What responsibilities do you have …………………………? 8. How would you …………………?

9. What do you ……………… in a job? 10. What can you …………………. offer in this position? 11. What can you …………………. this department? 12. Do you have any …………………………….? 13. Have you ever had to ………………… an emergency situation?

INTERVIEW TIPS These are a few of the most common tips that you have to remember before a job interview: 

Read the job description.

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Read the person specification.

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Read the job advert again.

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Create a list of questions you want to answer.

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Research the job and company.

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Make sure that you know where the interview is and how to get there.

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Make sure that you know the transport times and route.

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Dress appropriately.

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Use a good introductory handshake.

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Don’t call the interviewer by his first name.

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Be on time (15 minutes earlier is best).

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Be confident.

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Don’t be ambiguous or doubtful.

YOUR OWN ORAL PRACTICE Read the following job advertisements for different hotel positions. Chose the one you would like to apply for and think what you would say in a job interview. Remember to highlight your personal traits and skills and to use a direct, clear and adequate language.

CHEF DE PARTIE REQUIRED

HENLEY HOTEL

Hotel Receptionist Leading West Oxfordshire restaurant specialising in fresh food is looking for a talented Chef de Partie to join our busy team preparing the best in high quality dishes. Salary from £14k live-in, Single/double flat Enclose a brief CV and send in the first instance to: The Managing Director, Bistro 65, High Street, Witney, Oxon.

To joint our front of house team to welcome guests, answer queries and provide good customer service. We need a calm, flexible person, able to work well as part of a small team. Previous hotel experience preferred. Although training will be given a basic knowledge of computers is required. For further details and to apply write to: Henley Hotel, Greenlands, Henley on Thames.

GENERAL MANAGER Can you manage the mixture of a busy, contemporary café/bar/restaurant and a 43 bedroom hotel, in a fashionable location in S.W. London? Can you develop the rooms side further? Do you describe yourself as an enthusiastic, motivational leader and communicator? If so, please send CV for the attention of Peter Tucker, Operational Manager, Middlesex Hotel.

3. Describing someone else’s personal qualities LISTENING 3 (UNIT 19. Listening)

Listen to a radio interview to Dr. Chin Yao about tourism education in travel and industry management. Read the following questions and tick the right answers according to the interview. 1. In which of the following tourism organizations has Dr. Yao not worked for? a. WTO b. PATA c. FEHR d. WTTC

2. What is Dr. Yao doing at the moment? a. He works in several international organisations. b. He works at the University of Hawaii lecturing and pursuing research on tourism education. c. He’s retired but collaborates in tourism education as a volunteer. d. He works for the World Tourism Organisation to create a tourism education and training programme. 3. Dr. Yao’s early life decisions were shaped by... a. conscious choice b. chance and circumstances c. the influence of people c. serenity and careful thought 4. What kind of products were sold at the first restaurant that Dr. Yao worked? a. milk and derivatives b. meat and sausages c. cakes and pastries c. fish and seafood 5. Dr. Yao decided to attend college … a. after some resistance b. to follow the steps of his friend c. after talking to a friend d. because he didn’t want to work any more 6. As a first choice, he decided to study… a. accountancy b. catering c. hospitality management d. restaurant management 7. Which of the following activities about working in a restaurant does Dr. Yao not mention? a. liasing with colleagues b. fast and efficient service c. dealing with customers d. making orders 8. According to Dr. Yao, what is the most important aspect he learned at the university? a. he learned several subjects. b. he realized that it is important to learn a variety of subjects. c. he learned history, humanities and culture. d. he attended courses on communication and technical skills. 9. According to Dr. Yao, how tourism education should be in the near future? a. it should be descriptive. b. it should include hospitality management programmes. c. it should cover several disciplines. d. it should teach cultural traditions. 10. What is the role of government and societies in tourism education? a. b. c. d.

they should reap the benefits of economic globalization. they should create education and training policies adapted to their specific needs. they should establish education and training policies as in other countries. they should not get involved in tourism education.

11. According to Dr. Yao, education should… a. teach the nuts and bolts of the profession.

b. teach students how to “connect the dots”. c. teach students how to become leaders. d. help students understand how our behaviour reflects on our individual credibility. 12. Dr. Yao suggests that sometimes the bad experiences that some tourists have while travelling are due to… a. a lack of professionalism in some tourism providers. b. bad luck. c. too many people traveling. d. a stressful life.

USEFUL EXPRESSIONS

Look at the following expressions from the listening and tick the meaning that is most appropriate. 1. the nuts and bolts of the profession a. the practical aspects of the profession b. the advantages and disadvantages of the profession 2. connect the dots a. put things in order b. make contacts 3. tourism programmes seem to spin off in so many different directions a. move, expand b. go round and round 4. serendipity a. talent of being calm and serene b. talent of making fortunate and unexpected discoveries 5. siblings a. colleagues b. brothers and sisters 6. to quash an excuse a. to make an excuse b. to reject an excuse 7. to reap the benefits of a. to collect the benefits of b. to diminish the benefits of 8. in the short run a. in a small amount of time b. in a short distance

USEFUL EXPRESSIONS: DESCRIBING SOMEONE ELSE’S PERSONAL QUALITIES Notice the usage of the simple present and present perfect when the interviewer talks about her guest and presents his personal qualities. Dr. Yao is an internationally recognised authority on tourism… He is also author of many publications... His recent retirement (…) in no way signifies the end of his commitment to tourism education (…) but rather the continuance of his dedication to the field through voluntary pursuits.

He has played a key role in tourism education activities in international organisations such as… His leadership and support have been vital in establishing...

YOUR OWN ORAL PRACTICE Think about a famous person you know. Present him/her as well as his/her achievements. Use the simple present and the present perfect.

UNIT 1. JOB HUNTING SOLUTIONS LISTENING 1 ORDER There are several ways of ordering a CV. His proposal is: 1) personal details, 2) profile, 3) job experience, 4) education and 5) other skills (optional). PROFILE Write four or five sentences that give an overview of your qualifications. You should include some of your personals traits and special skills. JOBS Starting from your present position, list the title of every job you have held, along with the name of the company, the city and the years you worked there. Under each job, make a list of your duties. You can list years only or months and years. Regardless of which method you choose, be consistent throughout your resume. EDUCATION Start with the most prestigious degree. Specify the subjects you have taken if you find them relevant for the job. If you are a recent college graduate and have little relevant experience, place your education section at the top of your resume. LANGUAGE Never use personal pronouns. Make your sentences positive, brief and accurate. Use verbs at the beginning of each sentence. Make sure that you know the keywords of your industry and you incorporate them into the sentences (specially when you specify the jobs you have done). LISTENING 2 Why are you applying for this position? What do you think are the key skills for this position? What do you enjoy about your current job? What do you least enjoy? How have you heard from us? Have you ever had to deal with a difficult situation involving people? What responsibilities do you have outside work? How would you describe yourself? What do you look for in a job? What can you as a person offer in this position? What can you bring to this department? Do you have any long term ambitions? Have you ever had to deal with an emergency situation? LISTENING 3 1.c; 2.c; 3.b; 4.a; 5.a; 6.a; 7.d; 8.b; 9.c; 10.b; 11.d; 12.a.

USEFUL EXPRESSIONS 1.a; 2.a; 3.a; 4.b; 5.b; 6.b; 7.a; 8.a....