ENG 3060 Markel Chapter 1 Notes PDF

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ENG 3060 Markel Chapter 1 Notes  Technical communication encompasses a set of activities that people do to discover, shape, and transmit information  Technical communication begins with listening, speaking, and reading  When you produce technical communication, you use the four basic communication skills: o Listening o Reading o Speaking o Writing  Allows you to analyze a problem o Find and evaluate evidence o Draw conclusions  Different focus on the audience and purpose compared to the normal way we write  Your audience in technical communication would include your supervisors and peers in your company , as well as people outside your company  Your purpose will likely to reinforce or change their attitudes toward the subject you are writing about, to motivate them to take particular actions, or to help them carry out their own tasks  No matter what document you produce or contribute to, you need to begin by considering three sets of factors: o Audience-related factors o Purpose related factors o Document related factors  Skills and qualities shared by successful workplace communicators: o Ability to perform research  How to perform primary research and secondary research

 Seek out info who use products and services not just from manufacturers o Ability to analyze information  Know how to identify the best info  Figure out how it helps in understanding a problem and finding ways to solve it o Ability to solve problems  Know how to break bigger problems into smaller ones  Figure out what isn’t working  Identify and assess options for solving the problems  Compare and contrast available options to achieve the clearest, most objective understanding of the situation o Ability to speak and write clearly  Know how to express themselves clearly and simply  Successful workplace communicators have seven qualities that relate to professional attitudes and work habits: o They are honest o They are willing to learn o They display emotional intelligence o They are generous o They monitor the best information o They are self-disciplined o They can prioritize and respond quickly  Planning o Analyze audience o Analyze purpose o Generate ideas about your subject o Research additional info o Organize and outline your document o Select an application, a design, and a delivery method o Devise a schedule and a budget  Drafting o Draft effectively

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o Use templates carefully o Use styles  Revising o Look again at your draft to see if it works  Editing o Check your draft to improve six aspects of your writing  Proofreading o Check to make sure you have types what you meant to type up

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