Fill in the blank - Business syllabus PDF

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OPERATIONS Role of operations management  strategic role of operations management – cost _________, ______ / ________differentiation

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goods and/or services in _________________

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______________ with other key business functions

influences  globalisation, __________, quality ___________, _________ competition, government ________, _______ regulation, environmental ______________

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corporate social responsibility – the difference between ____________ and ______________

– environmental _____________ and social ______________

operations processes  inputs – transformed resources (________, _________, ___________)

– transforming resources (________________, _________)

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transformation processes – the influence of _______, _______, ________ in demand and ________ (customer __________)

– sequencing and ___________ – ____________, ________ ____ _________

– technology, ____ design and process _______

– monitoring, ________ and ______________

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outputs – customer _________

– _____________

operations strategies  performance objectives – _______, _____, ___________, ____________, ____________, _____

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new _________ or ________ design and ____________

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supply ______ ___________ – __________, ____________, ________ sourcing

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___________ – advantages and disadvantages

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technology – __________ edge, ____________

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___________ management – advantages and disadvantages of _________ stock, LIFO (___________), FIFO (____________), JIT (_________)

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quality management – ____________ – ____________ – ____________ overcoming ____________ __ ________ – financial _______, purchasing new ___________, __________ payments, retraining, ___________ plant layout, ________ global _________ – _________ sourcing, economies __ ______, ________ and ________, research and ____________

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MARKETING role of marketing  strategic role of marketing _____ and _________

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____________ with other key business functions

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__________, ____________, ___________ approaches

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types of markets – _________, __________, _________, ________, _________, _____

influences on marketing  factors influencing customer choice – ____________, ____________, __________, _____________

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consumer laws – ___________ and ____________ advertising – price _____________ – _____________ conditions – _____________

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_________ – truth, ___________ and ______ taste in advertising, products that may _________ _______, engaging in ____ ____________, ___________

marketing process

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situational analysis – _______, product _____ ______

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_______ research

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establishing ________ ___________

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___________ target markets

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developing marketing ___________

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implementation, ____________ and ___________ – ___________ a financial forecast; comparing _______ and ________ results, revising the marketing ________

marketing strategies  market __________, product/service ___________ and ___________

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__________ – goods and/or services – __________ – __________

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price including ________ _________ – cost, __________, ___________-based – pricing strategies – _________, __________, ____ leaders, price ______ – _______ and ________ interaction

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promotion

– elements of the __________ mix – ___________, personal ________ and ___________ marketing, _______ promotions, __________ and ______ relations

– the ______________ process – opinion _________, ______ of mouth

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place/___________ – distribution ________ – channel choice – __________, __________, ___________ – _________ distribution issues – _________, _____________, ____________

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people, __________ and ________ evidence

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e-____________

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_______ marketing – global _________ – standardisation – _______________ – _______ pricing – competitive _____________

FINANCE role of financial management  strategic role of __________ management

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__________ of financial management – P___________, g________, e_________, l________, s_________ – short-______ and long-______

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interdependence with other key business functions

influences on financial management  internal ________ of finance – _________ profits

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_______ sources of finance – _______ – short-term _________ (o________, __________ bills, f_________), _____-term borrowing (m_______, d_________, __________ notes, l______)

– _______ – ordinary _______ (n___ issues, r_____ issues, p________, share ________ plans), p_______ e_____

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__________ institutions – b_____, investment ______, _________ companies, _____________ funds, life __________ companies, unit ______ and the A__________ S_________ E__________

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influence of __________ – A_________ S________ and I_________ C___________, company __________

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________ market influences – economic ________, __________ of funds, interest _____

processes of financial management  planning and ____________ – __________ needs, b_______, record _______, financial _____, _________ controls

– ____ and ______ financing – advantages and disadvantages of each

– matching the terms and source of finance to business purpose

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monitoring and __________ – cash flow __________, ________ statement, b_________ s_____

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_________ ratios – _________ – current ratio (current _______ ÷ current ___________)

– gearing – _____ __ ______ ratio (total _________ ÷ total ______)

– ___________ – ______ profit ratio (g_____ p_____ ÷ _____); ___ profit ratio (net ______ ÷ _____); _______ on _______ ratio (___ profit ÷ total ______)

– efficiency – _________ ratio (total ________ ÷ _____), _________ __________ turnover ratio (sales ÷ ________ __________)

– comparative ratio _______ – over different _____ periods, against __________, with ________ businesses

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____________ of financial reports – ___________ earnings, __________ expenses, valuing _______, _______ issues, debt __________, _______ to the financial statements

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_______ issues related to financial ________

financial management strategies  cash flow ____________ – cash flow statements

– distribution of _________, __________ for early payment, f__________

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working ________ management – ________ of current assets – c_____, r___________, i___________

– control of current ________ – p________, l_____, o_________

– strategies – l_______, s_____ and l______ back

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profitability _____________ – cost ________ – f_______ and v_______, cost _______, expense ____________

– revenue ________ – marketing ____________

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global financial management – E_________ r____

– I________ r____

– methods of ____________ payment – payment in _________, ______ of credit, clean ________, ____ of exchange

– h________

– d__________

HUMAN RESOURCES

role of human resource management  strategic role of human resources

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interdependence with other key business functions

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outsourcing – human ________ functions

– using c_________ – d________, g______

key influences  stakeholders – _________, __________, employer __________, u______, government _____________, s_______

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legal – the current legal __________ – the employment _________ – ________ law (rights and obligations of _________ and __________), minimum ____________ standards, minimum _____ rates, a_______, enterprise __________, other employment __________

– work ________ and _________ and workers ____________

– anti_____________ and ______ employment opportunity

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e_________

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t__________

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social – _________ work patterns, living __________

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e_____ and c________ s_____ r____________

processes of human resource management  a____________

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d____________

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m____________

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s________...