How Can Communication Affect the Flow of Work in an Organization PDF

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How Can Communication Affect the Flow of Work in an Organization? One of the most fundamental factors in a working environment is to be able to communicate effectively with all the employees. When a company can have proper forms of communications with their workers, it boosts the firm’s productivity and can make the firm systematized. It ameliorates the employees understanding with one another, which as a result helps keep the office spirit benevolent and lively. There are numerous ways how communication can affect work with the organization Within an organization, the structure of communications is known as flows and they are categorized according to the direction of the interaction; downward, upward, horizontal, diagonal, and external. -

Downward communication is when there is communication from superiors to subordinates. During this type of communications, the higherlevel employees at the firm are conveying work related information to the lower level. For example, the manager uses this form to initiate some feedback, give instructions and tell the employee about the role they are playing at an organization. Through this communication the superior must have a direct aim and be able to relay the message accurately. If the message is not passed on effectively the employee may not have a proper understanding of what they are supposed to be doing. And as a result, that would cause a decrease in the companies’ productivity. So, having comprehensible, intelligible, and clearly worded

messages while upholding a courteous tone can help effective downward communication amongst an organization. -

Upward communication flow is when lower levels of an organization are transmitting information to higher levels. An employee communicating with a manager or supervisor can be considered upward

communication. The picture to the right shows how upward communication flow works. This type of communication is usually a result of the downward communication. For example, if a subordinate wants to discuss some ideas with a superior this would be the form that would be used. Using this form of communication effectively can create a mutual trust between employees, it can make employees feel valued and respected.

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Horizontal communication takes place between the individuals who are on the same level of an organization. This form of communication saves a lot of time since employees and groups are in the same environment, hence speaking directly with one another. An

example of this form of communication is coordinating with other individual in the same group to complete tasks that are assigned and working together to resolve any conundrums. The diagram above is demonstrating how the purchasing, production, quality control and sales manager are communicating with each other since they are all on the same level. This form of communication can be formal or informal depending on whether it occurs between colleagues(informal) or to another departments group(formal). Horizontal communication cans sometimes fail if other coworkers are not willing to reach out to others for assistance. Since this communication is a lot more direct and casual it can build a good bond between the workers.

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Diagonal communication is the form of transmitting information between employees at different levels or groups of the organization. This type of communication allows

workers to gain knowledge from others as clearly and directly without any distortion of information. It is a fast form of communication since a worker does not have to ask someone else to gather information, they can go by themselves and talk to a worker in that specific department. It can become difficult if the workers are not cooperative with each other. The diagram to the right shows how diagonal communication works; a worker of one department is consulting with the manager from another department. However, this communication does aid better decision making since all workers have an

opportunity to discuss their ideas and concerns and allows uniformity across an organization. -

External communication is a form where the company communicates with organizations or entity’s outside of their business. That can consist of vendors, banks, investors and shareholders and customers. This type of communication allows the organization to know if they have all that they need for them operate properly. Some of the departments that are responsible for this form of communication is the public relations, media relations and advertising department.

For an organization to be successful communications along all employees needs to be accurate and unambiguous. When there is a lack of communication, it can lead to a lot of misunderstanding along the firm. Long-winded communication can cause workers to become confused, while to little information can cause the worker to make assumption or misunderstand what was being apprehended. Actively listening to what others are saying is one of the most important steps in improving an organizations communication. Listening to what the other person has to say first and seeing where their thoughts and ideas are coming from. You can then relay your message in contrast/comparison to the other person. After that you can try to come to an answer in which you both are confident about. In addition to that, being accurate and coherent

with your message is important because if you leave out vital information it can lead to inaccuracy with whatever work is being done. Communication is essential for any organization to flourish and prosper. Having excellent communication within an organization is essential in maintain strong working relationship at all levels with everyone and promotes higher levels of productivity. When poor communication is evident at a workplace it will inexorably lead staff to be unenthusiastic. Proper workplace communication can also have positive effect on turnover rates and absenteeism.

Sapana Singh 09/04/2020...