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DAY 1 Introduction of Human Resource Management1. The basic functions of the management process include all the following except.A) Planning B) Organizing C) Outsourcing D) Leading2. Which of the following is the person responsible for accomplishing an organization’s goals by managing the efforts of...

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DAY 1 Introduction of Human Resource Management 1. The basic functions of the management process include all the following except. A) Planning B) Organizing C) Outsourcing D) Leading 2. Which of the following is the person responsible for accomplishing an organization’s goals by managing the efforts of the organization’s people? A) Manager B) Entrepreneur C) Generalist D) Marketer 3. Which function of management process requires a manager to establish goals and standards and to develop rules and procedures? A) Planning B) Organizing C) Staffing D) Leading 4. Consuela, a manager, delegates the tasks for a project to Lee, her subordinates. Consuela is most likely involved in which function of the management process? A) Staffing B) Organizing C) Motivating D) Leading 5. When Managers use metric to assess performance and develop strategies for corrective action, they are performing the_________ function of the management process. A) Planning B) Leading C) Controlling D) Organizing 6. In the management process, which one of the following is an activity associated with leading functions?

A) Motivating subordinates B) Setting performance standards C) Training new employees D) Developing procedures 7. Human resource managers generally exert _________ within the human resource department and _________ outside the human resources department. A) Line authority; staff authority B) Staff authority; line authority C) Functional authority; line authority D) Staff authority; implied authority 8. Wilmar works in the HR department and is in charge of developing the plans for how people are paid and how employee benefits program is run. Wilmar is most likely holding the position of. A) Training specialist B) Recruiter C) Compensation manager D) Job analyst 9. Personnel activities associated with human resource management most likely include all of the following EXCEPT. A) Orienting and training new employees B) Appraising employee performance C) Building employee commitment D) Developing customer relationships 10. An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided of Wilson manufacturing? A) Shared HR teams B) Embedded HR teams C) Centers of expertise D) Corporate HR teams 11. Which organization of the human resource function involves dedicated HR members that assist top management in such as developing the personnel aspects of the company’s longterm plan? A) Embedded HR teams B) Corporate HR teams

C) Centers of expertise D) Shared services 12.What term refers to the knowledge, skills, and abilities of a firm’s workers? A) Human resources B) Human capital C) Intangible assets D) Contingent personnel 13.What is the term for workforce like those at the company Uber, where freelancer and independent contractors work then they can, on what they want to work on, and when the company needs them? A) Tele-commuters B) Human capital C) Job-analysts D) On-demand workers 14.The recent trend where in some occupations (such as high-tech) unemployment rates are low, while in other unemployment rate are still very high and recruiters in many companies can’t find candidates, while in others there’s a wealth of candidates is called. A) Talent analytics B) Globalization C) Unbalanced labor force D) Human capital 15.Which of the following best exemplifies recent trends in technology that are affecting human resource management? A) Listing open positions on Monster.com, Careerbuilder.com, and similar websites. B) The use of gaming features to enhance training and performance appraisal C) Allowing workers to telecommute D) Providing employees with laptops or tablets so they can work offsite 16.Evidence-based human resource management relies on all of the following types of evidence except. A) Scientific rigor B) Existing data C) Research studies D) Qualitative opinions

17.In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff. -

True or False?

18.What are two distinct function caried out by human resource managers? -

Line Authority; Staff Authority

19.A line manager’s human resource responsibilities most likely include all the following except. A) Maintaining department morale B) Controlling labor costs C) Protecting employees' health D) Marketing new products and services 20. Yuki works at a position in his organization where he maintains contacts within the local community and travels to search for qualified job applicants. Yuki’s position is best described as. A) Recruiter B) Manager C) Labor relations specialist D) Job analyst

Personnel Planning and Recruitment 21.What is the first step in recruitment and selection process? A. Performing initial screening interviews B. Building a pool of candidates C. Performing candidate background checks D. Deciding what positions to fill 22.Marcus, An HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is current working on. A. screening job candidates B. personnel planning C. interviewing job candidates D. writing job descriptions 23.The process of deciding how to fill executive positions at a firm is known as.

A. Internal recruiting B. Succession planning C. Long-term forecasting D. Advanced interviewing 24.Which of the following terms refers to studying a firm’s past employment needs over a period of years to predict future needs? A. Ratio analysis B. Trend analysis C. Graphical analysis D. Computer analysis 25.Newton Building Supplies hopes to generate an extra $4 million in sales next year, A salesperson traditionally generates $800000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire? A. 2 B. 5 C. 10 D. 20 26.Which of the following contains data regarding employees’ education, career development, and special skills and is used by managers when selecting inside candidates for promotion? A. Computerized forecasting tools B. Skills inventories C. Trend records D. Scatter plots 27.When managers need to determine which current employees are available for promotion or transfer, they will most likely use. A. Scatter plots B. Skills inventories C. Estimated sales trends D. Personnel forecasts 28.All of the following are methods used by firms to develop high potential candidates for the future position EXCEPT. A. Providing internal training B. Implementing job rotation C. Offering global assignments D. Developing skills inventories

29.Smith industries is thinking of another company take care of its benefits management. This is called. A. Outsourcing B. Recruiting C. Telecommuting D. Screening 30.Recruiting is necessary to. A. Determine whether to use inside or outside candidates B. Forecast the short-term supply of outside candidates C. Create positive word-of-mouth about a firm D. Develop an applicant pool 31.Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm? A. Lack of knowledge regarding a candidate's strengths B. Potential to lose employees who aren't promoted C. Questionable commitment of candidates to the firm D. Significant training and orientation requirements 32.Maria Boyd has been by Barum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Maria realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company’s goals for the future and improve employee retention rates. All of the following questions are relevant to maria’s decision to fill top positions at the new hotels with internal candidates EXCEPT: A. What are the key managerial positions that are available at the new hotels? B. What percentage of employers in the service industry use succession planning? C. What skills, education, and training have been provided to potential candidates? D. What is the designated procedure for assessing and selecting potential candidates? 33.Which of the following is NOT a tool used by firms to recruit outside candidates? A. Newspaper advertising B. Intranet job postings C. Employment agencies D. Online job boards

34.Which of the following factors plays the greatest role in determining the best medium for a job advertisement? A. Skills needed for the job B. Job compensation and salary C. Time allowed to fill the position D. Graphics used in the advertisement 35.An employer will most likely use a private employment agency in order to. A. Receive assistance writing job ads B. Adhere to legal hiring practices C. Fill a specific job opening quickly D. Spend more time recruiting applicants 36.Newton Manufacturing is using a private employment agency to recruit individuals for management position. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should. A. Provide the agency with an accurate job description B. Post jobs on the firm's intranet and bulletin boards C. Develop applicant screening software for internal hires D. Send HR experts to monitor the agency's recruiting activities 37.Kate works a nurse on temporary assignment for hospitals throughout the region on an asneeded basis. Kate is most likely. A. Working as a contingent worker B. Participating in a job rotation C. Using job enlargement D. Benchmarking jobs 38.What is an advantage of using employee referral campaigns? A. Local, hourly workers can be recruited quickly. B. Applicants have received realistic job previews. C. Rewards and incentives are eliminated. D. Applicants have community ties 39.Publicizing an open job to current employees though a firm’s intranet or bulletin boards is known as job posting -

True or False?

Employee and testing and selection 40.A reliable employment test will most likely yield. A. Consistent scores when a person takes two alternate forms of the test B. Improved scores when a person takes the same test more than once in a single day C. High scores when a person takes two alternate forms of the test on different occasions D. Similar scores when two different people are administered the test at different times 41.Which one of the following terms refers to the accuracy with which test fulfills the function for which it was designed? A. Reliability B. Validity C. Expectancy D. Consistency 42.Selection tests should be used as supplements to other tools like interviews and background checks. True or False? 43.As part of the selection process for the position at UPS, Jack has been asked to lift weights and jump rope. Which one of the following is most likely being measured by UPS? A. Motor ability B. Personality C. Cognitive D. Interest 44.Carlos recently participated in a selection test for a position at Northern Aeronautics. The test measured Carlos’s finger dexterity and reaction time, so it was most likely a(n). A. Interpersonal skills B. Cognitive skills C. Physical abilities D. Achievements 45.The Big Five personality dimensions include all of the following except. A. Neuroticism B. Optimism C. Extroversion

D. Conscientiousness 46.Which of the following terms refers to training candidates to performs several of the job’s tasks and then assessing the candidate’s performance prior to hire? A. Achievement testing B. Work sampling technique C. Management assessment center D. Miniature job training 47.Which one of the following is the primary reason that firms? conduct background investigations of job applicants? A. Adhere to legal hiring practices B. Limit the number of applicants C. Uncover false information D. Report criminals to police 48.A(n) ____________ is a multi-day simulation in which candidates performs realistic tasks in hypothetical situations and are scored on their performance. A. Work sampling event B. Situational judgment test C. Management assessment center D. Applicant personality test

JOB ANALYSIS AND TALENT MANAGEMENT PROCESS 49.In an effective talent management system, an employee’s performance appraisal would initiate training and development opportunities. True or False? 50.Effective talent management focuses on developing employee competencies that align with strategic goals. True or False? 51.All of the following types of information will most likely be collected by a human resources specialist through a job analysis except. A. Job description B. Job specification C. Job analysis D. Job context

52.Which one of the following terms refers to the procedure used to determine the duties with job positions and the characteristics of the people to hire for those positions? A. Work activities B. Human behaviors C. Performance standards D. Employee benefits options 53.Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer’s first step in the process? A. Deciding how the gathered information will be used B. Collecting data on job activities and working conditions C. Selecting representative job positions to assess D. Reviewing relevant background information 54.All of the following requirements are typically addressed in job specifications except. A. Desired personality traits B. Required education levels C. Necessary experience D. Working conditions 55.Which one of the following indicates the division of work within a firm and the lines of authority and communication? A. Process chart B. Employee matrix C. Organizational chart D. Corporate overview 56.Which of the following is an example of business process reengineering? A. Using computerized systems to combine separate tasks B. Creating a visual chart for workflow procedures C. Assigning additional activities to new employees D. Developing employee skills and behaviors 57.While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the A. EEOC representative B. HR manager C. Legal department

D. Worker 58.Which of the following terms refers to systematically moving workers from one job to another? A. Job rotation B. Job enrichment C. Job enlargement D. Job adjustment 59.Conducting the job analysis is the sole responsibility of the HR specialist. True or False 60.Jerome, a manager at an electronics company, needs to gather job analysis information from large number of employees who performs similar work. Which one of the following would be most appropriate for Jerome? A. Observing all employees B. Interviewing the HR manager C. Holding a group interview with a supervisor D. Conducting telephone surveys of all employees 61.One of the problems with direct observation is ______, Which is when workers alter their normal activities because they are being watched. A. Flexibility B. Falsification C. Reactivity D. Diversion 62.Informal interviews provide quantitative job analysis information, which is why they are frequently used by managers who need to determine the relative worth of a job for pay purposes. True or False 63.Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin’s workplace? A. Diaries B. Interviews C. Observations D. Questionnaires

Training and Development 64.On Letitia’s first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Letitia learned about employee benefits packages, personnel policies, and the structure of the company. In which one of the following did Letitia most likely participate? A. Recruitment B. Selection C. Employee orientation D. Employee development 65.Which one of the following is most likely NOT one of the goals of a firm’s employee orientation program? A. Making new employees feel like part of a team B. Helping new employees become socialized into the firm C. Assisting new employees in selecting the best labor union D. Teaching new employees about the firm's history and strategies 66.Employee orientation program range from brief, informal introductions to lengthy, formal courses. True / False 67.Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training. True / False 68.The methods used to give new or present employees the skills they need to perform their jobs are called A. Orientation B. Training C. Development D. Management 69.__________ Identify the training employees will need to future jobs. A. Competency modeling B. Performance analysis C. Strategic training needs analysis

D. Screening 70.What is the first step in the ADDIE training process? A. Assessing the program's successes B. Appraising the program's budget C. Analyzing the training need D. Acquiring training materials 71.Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who, attend her training session, Amy should most likely do all of the following except. A. Use as many visual aids as possible during the session B. Provide an overview of the material to be covered C. Use new terminology and technical concepts D. Give information in logical, meaningful section 72.Employers will most likely use all of the following methods to identify training needs for new employees except. A. Analyzing job descriptions B. Reviewing performance standards C. Questioning current job holders D. Conducting a work sampling 73.Training session should be half day of the three-fourths day in length rather than a full day, because of the learning curve goes down late in the day. True / False 74.Which one of the following would most likely occur during the fourth step of the ADDIE training process? A. Holding on-the-job training sessions B. Selecting employees for training C. Preparing online training materials D. Asking participants for feedback 75.Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training. A. Job rotation B. Understudy

C. Job expansion D. Informal learning 76.A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called. A. Job instruction training B. Programmed learning C. Apprenticeship training D. Coaching technique 77.Ian is currently being trained on the job and is at the first step in the OTJ process, which involves. A. Showing the trainee how do the task B. Verbalizing the steps of the task C. Checking to make sure the task was learned by the trainee D. Familiarizing the trainee with equipment, tools, and trade terms 78.When Job Consist of logical and sequence of steps and are best taught step-by-step, the most appropriate training method to use is. A. Job instruction training B. Apprenticeship training C. Programmed learning D. Job rotation

Performance Appraisal 79.Which one of the following terms refers to the process of evaluating an employee’s current and/or past performance relative to his or her performance standards? A. employee selection B. performance appraisal C. employee orientation D. Organizational development 80.The primary purpose of providing employee with feedback during a performance appraisal is to motivate employees to. A. Apply for managerial positions B. Remove any performance deficiencies C. Revise their performance standards D. Enroll in work-related training programs

81.All of the following are reason for appraising an employee’s performance except. A. Correcting any work-related deficiencies B. Creating an organizational strategy map C. Determining appropriate salary and bonuses D. Making decisions about promotions 82.In most organizations, who is primarily responsible for appraising an employee’s performance? A. Employee's direct supervisor B. Company appraiser C. Human resources manager...