information communication technology in hospitality PDF

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a clear descriptive academic work in the business field...

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CTH LEVEL 3- DIPLOMA IN HOSPITALITY AND TOURISM ASSIGNMENT FRONT COVER Student Name

ABIGAEL WAITHERA WAMBUI

CTH Number

CIH/DHT/1999J/2021

Centre Name

CASCADE INSTITUTE OF HOSPITALITY

Cent Marker Name

MADAM CHRISTINE

Internal Verifier Name

Unit Title

BUSINESS COMMUNICATION

Centre Final Mark

CTH Moderated and Final Mark Plagiarism Score

Student Statement: I hereby declare that that this assignment is my own work and any use of materials from other sources has been reference accordingly.

Student Signature

Date

Aw

29/10/2021

Centre Marker Statement: I hereby confirm that to the best of my knowledge this assignment is the student’s own work and he/she has not collaborated in the production of this assignment with any other person. I also

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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confirm that I have a record of this student’s progress tutorial/s.

Celnature

Date

INTRODUCTION 1.1 Describe ways in which computers and other modern communication technologies help communication within organizations and throughout modern business world: in terms of telephony, pagers, facsimile machine, teleconferencing/video conferencing, telecommuting, LANS, WANS, the internet and emails 1.2 Discuss the emerging global trends in the communication technology 1.3 Give a brief description of the following types of reports: a) Academic report b) Research report c) Sales report d) Feasibility study report e) Progress report 1.4 Write your personal professional curriculum vitae

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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1.1 Ways in which computers and other modern commucation technology helps commucation with organization and throughout the modern business world. In hotel front office, computers are used to create bills and invoices, to monitor bookings and reservations, to check-in and check-out guests, to record guest expenditure and share information within and across the hotel.Facsimile machines it provide service, the machines can receive copies of hotel bills from the front desk and two-page summaries of the Wall Street Journal free of charge; if the fax newspapers are ordered after 5 p.m., they also include that day's closing stock-market prices. All faxes received by or sent from hotel rooms are charged to the guest staying in that room at rate of about for example $1.50 a page. Alphabet and the hotel split the revenue. 1. Telephony As they are digitally connected to the hotel's cloud telephone system by a mobile app, they can be reached by their hotel extension at any time. ... When the housekeeping team needs additional help from the maintenance team, they can easily contact their colleagues using the same app. 2. Pagers A pager is a small wireless telecommunication device that receives alert signals and short messages. Pagers are convenient for people expecting telephone calls, but wherenot near a telephone set to make or return calls immediately.They are used by some emergency services and public safety personnel.Modern pager systems’ coverage overlap, combined with use of satelliteCommunications can make paging systems more reliable than terrestrial-based cellularin some cases, for example natural and man-made disasters. 3. Teleconferencing Within the hospitality and tourism industry, there is an important segment that focuses on conference and events. This is a sector that includes meetings, expos, gatherings, and special events. It includes corporate and private functions that are held in a variety of venues, from hotels and conference centers to events facilities and party functions. 4. Videoconferencing It saves time the use of video conferencing in business improves the efficiency of

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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communication in hospitality industry countless scenarios, bringing about intended results much faster than when only audio is used. People process visual information faster and more accurately when communicating using just text and audio. 5. Telecommuting This is where employees are able to work without having a commute to the central place of work.The guest sends and receives faxes over the Internet or with a direct dial wireless connection.The phone receives voicemail messages when in use or turned off during charging.Theoretically,the self-contained guest needs no hotel telecommunications services. 6. LANS A learn connetes newtwork devices over a short distances. Under local area newtork we also have WLAN that is wireless local area newtork. A networked office building, school or home usually contents a single LAN. LAN will span a group of near by buildings. 7. WANS Also know also (WAN). Is a large network of information that is not tied to a single location. WANS can facilitate commucation, the sharing of information and much more between devices from around the world through a WAN provider. 8.The internet As a marketing target, helps the guests know about the services and products or it provides a productive communication with the guests. Internet ensures that guests get information about hotel services and compare it with the features of the other businesses without any intermediary. 9.Email Email is one of the key ways of communicating with guests. Hoteliers can ask for feedback on a stay at the hotel, send out promotional and marketing material as well as carry out other customer relationship management (CRM) actions. 1.2THE EMERGING GLOBAL TRENDS IN THE COMMUNICATION TECHNOLOGY

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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Smart technology –unlike the basic mobile phones, smart phones and tablets provide a portal means of accessing and sharing information. Both devices have improve features with regard to internet connectivity, transmission of large amount of information and the use of special features such as scanning and photography.They also enable to keep a dairy; set reminders; a comprehensive contact list with mobile phone numbers, emails and others to be mentioned. PowerPoint presentation- it facilitate the revolutionized the ways business presentations are made in various kinds of forum. It makes it possible to incorporate graphics, chats narration and even music in presentations. Digitized communication tool- modern technology makes it possible to communicate with anyone regardless of where they are in the world, and at any time of the day or night through their mobile phones, printer or emailThis has been made possible through the satellites and broadband transmission one does notneed to be physical present in a location in order to send or receive information. Internet calls- this is the use of Voice Over Internet Protocol (VOIP)theysimply means voice transmitted over a digital network makes it possible to make phone calls and video calls over the internet at a highly reduced cost , this is because all it requires is monthly internet connection fee. Video conferencing- this ids two way video and audio transmission that links two different geographical areas, it facility makes it possible to hold a meeting, consultation, training e.g. through a webinar (seminar conducted over the internet), interviews or even conference through video-conferencing facilities. Cloud computing –the large amount of information of information that the organization are generating daily, it is not possible to store data on hard copies, drive or servers, it allows organization to store and access data remotely Social work-it is important for both government and other organization to have regular social interaction with their clients, digital technologies like mobile phone, the internet and emails

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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make it possible, various organizations including local business and government entities have set up face book accounts, twitter page and blogs for continuous communication with existing and potential client and citizens Short message services (s m s)-it provides organization with a convenient facility for keeping in regular

contact

with

staff

and

clients

especially

with

regard

to

reminder

of

appointment,meetings ,public forum ,conferences ,today smart phones have application that allow this services to be cheaper or even free in certain instances . Emails- Emails services enables hotels to send large amount of information to specified recipient, today the industry can inform all their clients about new products and services at the touch of a button at the other tine it is possible to conduct online survey within a defined .It also has enhanced to Internet Message Access Protocols (IMAP) which is an advanced method of accessing email messages from anywhere in the world. 1.3 DESCRIPTION OF THE TYPES OF REPORT Academic report - It present and discuss the results of an experiment, survey, or other research method. These reports often require a specific layout and the inclusion of a certain set of sections. Research report- recorded data prepared by researchers or statisticians after analyzing information gathered by conducting organized research, typically in the form of surveys or qualitative methods. ... There should be a clean and structured format for these reports to be effective in relaying information. Sales report- It is submitted by salespeople to inform management about what is happening in the field. Most managers expect salespeople to report competitive activities, reactions of customers to company policies and products, as well as any other information management should know.

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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Feasibility study report- Contains a detailed analysis of what's needed to complete the proposed project. The report may include a description of the new product or venture, a market analysis,the technology and labor needed, as well as the sources of financing and capital. In every speech the word feasible is used to mean something similar to possible however the purpose of a practical feasibility study is not find out if something is possible ,it is carried out internally within a firm may be particularly concerned with profit, utilization of resources and consistency with the firms goals. Progress reports- are meant describe and assess progress made during a particular period, they present an account of the work already done, work in progress with other relevant facts, and details of the work yet to be completed. For example they are needed when a company undertakes the construction of a factory or the modernization of plant, or a rearch project or say a dam or a water supply scheme is undertaken by a government or semi-government body. 1.4 PERSONAL PROFESSIONAL CURRICULUM VITAE RÊSûMÊ CURRICULUM VITAE NAME :

ABIGAEL WAITHERA WAMBUI

PHYSICAL ADRESS : EMAIL :

THIKA [email protected]

TELEPHONE :

0748652811

BIO DATA Marital status : Single Gender

: Female

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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D.O.B

: 22-05-1999

Religion

: Christian

CAREER OBJECTIVES To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. EDUCATION BACKGROUND

From Junary 2021 to date Cascade Institute of Hospitality Foundation Diploma in Hospitality and Tourism

From 2014 to 2017 Fred's Grammar Adventist secondary school K.C.S.E From 2007 to 2013 Kimuchu primary school K.C.P.E WORK EXPERIENCE From May to December 2018 Highlands Platinum Nairobi Kenya Waitress From August to September 2020 Highlands Annex Nairobi Kenya

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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Waitress PERSONAL ATTRIBUTES Team builder Minimum Supervision Quick learner SKILLS Computer skills Event planning Decision making Conflict resolution Leadership Time management. HOBBIES Cooking, Swimming, Hiking, Travelling REFEREES MR. Fred muriuki Principal, Fred's Grammar Adventist secondary School 0721567890

Conclusion The main arm of business commucation is to understand the modern commucation technologies and how it helps bin organization throughout modern business world.

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION

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Reference Davis W. J and Dunn, L,K (2011), COMMUNICATION SKILLS, 3rd edn. Person education.Britain MAGOLO H.K, NDEBE I, etal (2018) COMMUNICATION SKILLS longhorn publishers

ABIGAEL WAITHERA

CIH/DHT/1999J/2021

BUSINESS COMMUCATION...