IT6011 KM Model Ans KEY - IT 6011 MCQ with answer PDF

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IT 6011 MCQ with answer...

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SRMUNIVERSITY DEPARTMENTOFINFORMATIONTECHNOLOGY ModelExaminationIT1102Knowledgemanagement IIIYRVSEMMAXMARKS:100Date:22/10/2016 AnswerKEY  InstructionalObjectiveCovered IO1:Designanddevelopknowledgebasedinformationsystemsforknowledgerepresentation,management,and discovery IO2:Understandvariousknowledgemanagementtools. IO3:DiscussaboutrelevantcasestudiestounderstandhowknowledgeManagementisappliedinrealtime scenario. Studentoutcome(s)andSuboutcomescoveredinthistest: Outcomel:AnabilitytoeffectivelyintegrateITbasedsolutionsintotheuserenvironment Outcomei:Anabilitytousecurrenttechniques,skills,andtoolsnecessaryforcomputingpractice.  PartAMCQAnswerALL(20x1=20Marks) 1)Whichofthefollowingistheknowledgethatpeoplecarryintheirmindsandis,therefore,difficultto access? (A)Explicitknowledge(B)Tacitknowledge (C)Procedural(D)Declarativeknowledge 2)Whichoneofthefollowingismostsuitablefordifferentplace,sametimeconditionsinknowledge sharingprocess? (A)Facetofacemeeting(B)PeertoPeersharedcomputer (C)EMail(D)Videoconferencing 3)Thedevelopingsystemisverifiedandvalidatedfromthebeginningofthecycle. (A)Knowledgemanagementlifecycle(B)Supplychainmanagement (C)CustomerRelationmanagement(D)Softwaredevelopmentlifecycle 4)ProcessedData;Anaggregationofdatathathavemeaning: (A)Knowledge(B)Data (C)Information(D)Wisdom  5)Whichisthenumberonechallengeingettingpeopletosharetheirknowledgeratherthanhoardingit: (A)Changeinculture(B)KnowledgeEvaluation (C)KnowledgeProcessing(D)KnowledgeImplementation  6)Reasoningbyanalogyisknownas: (A)DeductiveReasoning(B)InductiveReasoning (C)CaseBasedReasoning(D)Inferencing 7)Aquiringnewideasbasedonhundredsofpreviouslystoredconcepts: (A)Learningbyexample(B)LearningbyExperience (C)LearningbyDiscovery(D)Chunking  8)Knowledgemanagementemphasizes: (A)Doingtherightthings(B)doingthingright (C)Increasedefficiencies(D)reengineering  9)TheInternetwasoriginallyaprojectofwhichagency? (A)NSF(B)NSA (C)ARPA(D)DARPA 10)WhatdoesIPmean? (A)InternetProvider(B)InternetProcedure (C)Humancapital(D)InternetProtocol  11)WhatdoesXMLstandfor? (A)eXtensibleMarkuplanguage(B)XMarkupLanguge (C)ExampleMarkupLanguage(D)ExtraMarkUpLanguage

 12)Whoismakingwebstandards? (A)Mozilla(B)WWWConsortium (C)Microsoft(D)Goolge  13)WhichofthefollowingcomesaslastprioritywhileimplementingKnowledgeManagement? (A)GlobalConnectivity(B)DistributedExertise (C)RapidchangesinProducts&Processes(D)Changingtechnologies  14)ThemainfocusofKnowledgemanagementinafirmis: (A)Leverageknowledgeresourcestoachievebusinessobjectives (B)InformationManagement (C)DocumentManagement (D)ProcessImprovement 15)Themainpurposeofbusinessstrategy (A)Positioningthefirm’sproductorserviceinthemarket (B)Increseprofit (C)Increasesales (D)Tofightcompetitor  16)Knowledgeisinthemindsoftheknowers: (A)Embodied(B)embedded (C)Represented(D)memorized  17)WhichofthefollowingmakeKnowledgeManagementeffortsfutile? (A)Sharingofvaluableknowledge (B)SharingBestPractices (C)LackofsolidBusinesscase (D)Identificationanddisseminateknowledge 18)Theintellectualcapitaldoesnotmean: (A)Customercapital(B)Organizationalcapital (D)Humancapital(D)Financialcapital 19)Knowledgemanagementsuccessinfutureisnotdependanton: (A)Shorttermgains(B)Peopleimprovement (C)Processimprovement(D)Organizationalimprovement 20)WhichofthefollowingisnotrecommendedforfosteringKnowledgemanagement?: (A)Ignoringpeopleorculturalissues (B)ValuingandrewardingIndividual’sknowledge (C)ACulturethatrecognizestacitknowledge (D)Encouragingemployeestoshareknowledge PartBAnswerANYfive(5x4=20marks) 21)Whatischunkingofknowledge? 

  22)WhatarethekeycharacteristicsofaLearningOrganization?

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  23)ExplainthefiveleaningdisciplinesasperPeterSenge.  Learningorganizationsdisplayfivecharacteristics: 1.Systemsthinking Sometimeswelosethe'forestforthetrees,'astheoldclichégoes.Systemsthinkingprovidesa frameworkforyoutoseepatternsandinterrelationships,orthebigpicture.Forexample,businessesare oftenfocusedonthenextfiscalquarter.Mostoftheirdecisionsarebaseduponthenextquarterwithout much,ifany,thoughtaboutthelongtermconsequencesofthedecision.Systemsthinkingasksyouto lookbeyondtheimmediateconcernsandissuesandlookattheissueaspartofawholesystem. 2.Personalmastery Threecomponentsareessentialforyoutoobtainpersonalmastery.First,youmustobtainapersonal vision,whichisaconcretepictureofthefutureyoudesire.Second,youmustacceptandusecreative tension.Youneedtotrytomakerealityreachyourvision.Third,youmusthaveacommitmenttotruth andnotdeceiveyourselfnomatterhowcomfortingorconvenientselfdeceptionmightbe. 3.Mentalmodels Youneedtochangeyourmentalmodels,whicharesimplifiedframeworksweusetounderstandtheworld thataffectsourbehavior.Forexample,acommonmentalmodelformanagersisthatlowlevelproduction workersarelazy.Wecaneffectthischangebydiscoveringthemodels,testingthemodels'validity,and seekingtoimprovethem. 4.Sharedvision

Asharedvisionisnotsomecanned'missionstatement,'butratherprovidestheanswertothequestion, 'Whatdowewanttocreateoraccomplish?'Notethatit'snotjustwhattheimpersonalorganizationwants tocreateoraccomplish,butwhatthemembersoftheorganizationwantaswell.Asharedvision facilitateslearningandpursuitofexcellenceinexecutionofgoalsbecauseallmembersofthe organizationwillwanttopursuethecommonvision. 5.Teamlearning   Thefivedisciplinesofwhatthebookreferstoasa"learningorganization"discussedinthebookare: "Personalmasteryisadisciplineofcontinuallyclarifyinganddeepeningourpersonalvision,of focusingourenergies,ofdevelopingpatience,andofseeingrealityobjectively."[2] Mentalmodelsaredeeplyingrainedassumptions,generalizations,orevenpicturesofimagesthat influencehowweunderstandtheworldandhowwetakeaction."[2] "Buildingsharedvisionapracticeofunearthingsharedpicturesofthefuturethatfostergenuine commitmentandenrollmentratherthancompliance."[2] "Teamlearningstartswithdialogue,thecapacityofmembersofateamtosuspendassumptionsand enterintogenuinethinkingtogether."[2] "SystemsthinkingTheFifthDisciplinethatintegratestheotherfour."[2]    24)Whatisorganizationalculture? 

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 25)Whatiscontrolledvocabulary?  

26)Whatarethecomponentsofknowledgestrategy? 

   27)Whatarethefuturechallengesforknowledgemanagement?

    PartCAnswerALL(either/ortype)(5x12=60Marks)  28)a)i)DefineandexplainthefourstepprocessofknowledgemanagementLifecycle

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ii)Definefact,proceduralrule,heuristic,intelligence,Experienceandcommonsense

Afactisgenerallyastatementrepresentingtruthaboutasubjectmatteror domain. oAproceduralruleisarulethatdescribesasequenceofactions. oAheuristicisaruleofthumbbasedonyearsofexperience. Intelligenceimpliesthecapabilitytoacquireandapplyappropriateknowledge. oMemoryindicatestheabilitytostoreandretrieverelevantexperienceaccording towill. oLearningrepresentstheskillofacquiringknowledgeusingthemethodofin struction/study. Experiencerelatestotheunderstandingthatwedevelopthroughourpastactions. Knowledgecandevelopovertimethroughsuccessfulexperience,andexperience can

leadtoexpertise. Commonsensereferstothenaturalandmostlyunreflectiveopinionsofhumans. 

 (OR)

b)Describebrieflyabout i)ProceduralKnowledge ii)DeclarativeKnowledge iii)SemanticKnowledgewithexample iv)EpisodicKnowledge   Proceduralknowledgerepresentstheunderstandingofhowtocarryoutaspecific procedure. –Declarativeknowledgeisroutineknowledgeaboutwhichtheexpertisconscious. Itisshallowknowledgethatcanbereadilyrecalledsinceitconsistsofsimpleand uncomplicatedinformation.Thistypeofknowledgeoftenresidesinshortterm memory. –Semanticknowledgeishighlyorganized,“chunked”knowledgethatresidesmainly inlongtermmemory.Semanticknowledgecanincludemajorconcepts,vocabulary,facts,and relationships. –Episodicknowledgerepresentstheknowledgebasedonepisodes(experimental information).Eachepisodeisusually“chunked”inlongtermmemory Proceduralknowledge,alsoknownasimperativeknowledge,istheknowledgeexercisedintheperformance ofsometask.Seebelowforthespecificmeaningofthistermincognitivepsychologyandintellectual propertylaw. Proceduralknowledgeisdifferentfromotherkindsofknowledge,suchasdeclarativeknowledge,inthatitcanbe directlyappliedtoatask.Forinstance,theproceduralknowledgeoneusestosolveproblemsdiffersfromthe declarativeknowledgeonepossessesaboutproblemsolvingbecausethisknowledgeisformedbydoing.[1] Insomelegalsystems,suchproceduralknowledgehasbeenconsideredtheintellectualpropertyofacompany, andcanbetransferredwhenthatcompanyispurchased. Onelimitationofproceduralknowledgeisitsjobdependentsoittendstobelessgeneralthandeclarative knowledge.Forexample,acomputerexpertmighthaveknowledgeaboutacomputeralgorithminmultiple languages,orinpseudocode,butaVisualBasicprogrammermightknowonlyaboutaspecificimplementation ofthatalgorithm,writteninVisualBasic.Thusthe'handson'expertiseandexperienceoftheVisualBasic programmermightbeofcommercialvalueonlytoMicrosoftjobshops,forexample. Oneadvantageofproceduralknowledgeisthatitcaninvolvemoresenses,suchashandsonexperience,practice atsolvingproblems,understandingofthelimitationsofaspecificsolution,etc.Thusproceduralknowledgecan frequentlyeclipsetheory. Proceduralknowledgeis,inanutshell,knowinghowtodosomething.Itcontrasts withdeclarativeknowledge,whichisknowledgeaboutsomething. Forexample,Imayreadabouttheimportanceofperfectarmstrokesandcoordinationwhileswimmingandyet drownlikeastonewheninsidethepool.Thismaysoundobvious,Iknow,butasfaraslanguagelearninggoes, there’smoretoitthanmeetstheeye. Declarativeknowledgeenablesastudenttodescribearuleandperhapsapplyitinadrilloragap fill.Proceduralknowledge,ontheotherhand,enablesthestudenttoapplythatruleinreallanguageuse. Episodicmemoryrepresentsourmemoryofexperiencesandspecificeventsintimeinaserialform,from whichwecanreconstructtheactualeventsthattookplaceatanygivenpointinourlives.Itisthememory ofautobiographicalevents(times,places,associatedemotionsandothercontextualknowledge)thatcanbe

explicitlystated.Individualstendtoseethemselvesasactorsintheseevents,andtheemotionalchargeandthe entirecontextsurroundinganeventisusuallypartofthememory,notjustthebarefactsoftheeventitself. Semanticmemory,ontheotherhand,isamorestructuredrecordoffacts,meanings,conceptsandknowledge abouttheexternalworldthatwehaveacquired.Itreferstogeneralfactualknowledge,sharedwithothers andindependentofpersonalexperienceandofthespatial/temporalcontextinwhichitwasacquired. Semanticmemoriesmayoncehavehadapersonalcontext,butnowstandaloneassimpleknowledge.Ittherefore includessuchthingsastypesoffood,capitalcities,socialcustoms,functionsofobjects,vocabulary, understandingofmathematics,etc.Muchofsemanticmemoryisabstractandrelationalandisassociatedwiththe meaningofverbalsymbols. Declarativememory(“knowingwhat”)ismemoryoffactsandevents,andreferstothosememoriesthatcan beconsciouslyrecalled(or"declared").Itissometimescalledexplicitmemory,sinceitconsistsofinformation thatisexplicitlystoredandretrieved,althoughitismoreproperlyasubsetofexplicitmemory.Declarative memorycanbefurthersubdividedintoepisodicmemoryandsemanticmemory. Proceduralmemory(“knowinghow”)istheunconsciousmemoryofskillsandhowtodothings,particularly theuseofobjectsormovementsofthebody,suchastyingashoelace,playingaguitarorridingabike.These memoriesaretypicallyacquiredthroughrepetitionandpractice,andarecomposedofautomaticsensorimotor behavioursthataresodeeplyembeddedthatwearenolongerawareofthem.Oncelearned,these"body memories"allowustocarryoutordinarymotoractionsmoreorlessautomatically.Proceduralmemoryis sometimesreferredtoasimplicitmemory,becausepreviousexperiencesaidintheperformanceofatask withoutexplicitandconsciousawarenessofthesepreviousexperiences,althoughitismoreproperlyasubsetof implicitmemory.

  29)a.DiscussindetailNonakaModelofKnowledgecreationandtransfer.(12) 

Nonaka'sModelofKnowledgeCreation&Transformation In1995,Nonakacoinedthetermstacitknowledgeandexplicitknowledgeasthetwomaintypesof humanknowledge.Thekeytoknowledgecreationliesinthewayitismobilizedandconverted throughtechnology. Tacittotacitcommunication(Socialization):Takesplacebetweenpeopleinmeetingsorin teamdiscussions. Tacittoexplicitcommunication(Externalization):Articulationamongpeopletroughdialog (e.g.,brainstorming). Explicittoexplicitcommunication(Communication):Thistransformationphasecanbebest supportedbytechnology.Explicitknowledgecanbeeasilycapturedandthen distributed/transmittedtoworldwideaudience. Explicittotacitcommunication(Internalization):Thisimpliestakingexplicitknowledge (e.g.,areport)anddeducingnewideasortakingconstructiveaction.Onesignificantgoalof knowledgemanagementistocreatetechnologytohelptheuserstoderivetacitknowledge fromexplicitknowledge.

  (OR) b.Explaintheknowledgearchitecturewithadiagram.Whatarethefunctionsofeach layer?(12) 

KMArchitecture VisualizethebuildingblocksofaKMsystemintheformoflayers UserInterfacebeingtheleasttechnical,anddatarepositorythemosttechnical Theselayersrepresentinternaltechnologiesofthecompany TheUserInterface(Layer1) InterfacebetweenusersandtheKMsystem Usuallyasawebbrowser Thegoalistoremovebarrierstoinformationandtacit(madeexplicit)knowledgerepresentedinthedata repositories TheUserInterface(Layer1) Userinterfaceshouldbeconsistent,relevant,visuallyclear,easytonavigate,andeasytouse Usabilitytestingbytheactualusersisthefinaltestofacceptability AuthorizedAccessControl(Layer2) AuthorizedAccessControl(Layer2) CollaborativeIntelligenceandFiltering(Layer3) Personalizedviewsbasedonrolesandstoredknowledge Intelligentagentstoreducesearchtimeforneededinformation KnowledgeEnablingApplication(Layer4) Referredtoasvalueaddedlayer Providesknowledgebases,discussiondatabases,automationtools,etc. Ultimategoal:demonstratebyknowledgesharinghowemployees’performancesareimproved TransportLayer(Layer5) Mosttechnicallayertoimplement IncludesLANs,WANs,intranets,extranets,andtheInternet Ensuresthatthecompanywillbecomeanetworkofrelationships

Considersmultimedia,URLs,graphics,connectivityspeeds,andbandwidths Middleware(Layer6) Focusoninterfacingwithlegacysystemsandprogramsresidingonotherplatforms DesignershouldaddressdatabasesandapplicationswithwhichKMsysteminterfaces Makesitpossibletoconnectbetweenoldandnewdataformats PhysicalRepositories(Layer7) BottomlayerintheKMarchitecture Representsthephysicallayerwhererepositoriesareinstalled Includesdatawarehouses,legacyapplications,operationaldatabases,andspecialapplicationsforsecurity andtrafficmanagement         30)aExplainindetailthearchitectureoftheWebSearchEnginewithadiagram.HowWebdirectories differfromsearchengines?Giveexamples.(12)  Asearchengineisaprogramthatindexesdocuments,thenattemptstomatchdocumentsrelevanttoa user'ssearchrequests. ThetermsearchengineismostcommonlyusedtorefertoWebsearchengines. AWebsearchengineisaspecialwebsitethatcatalogsotherwebsitesandhassearchcapability;itisan Internettoolthatletsusersquicklyandsimplyfindtheanswerstoquestionsorinformationontopicsor keywords.Asearchengineuses'spiders'or'robots',whichareprogramstoindextheWebsites,reading thecontentofthepages,indexingthemandreturningthatdatatotheSearchEngine.Theprocessis entirelyautomated.  Keywordsarewordsorphrasesenteredbypeoplelookingforwebssitesviasearchengines. Keywordsarewordsorphrasesthatdescribeyourtopic.Thesearethewordsthesearchengineusesto findwhatitthinksaresitesthatmatchwhatyou'relookingfor Themorespecificakeyword,themorespecifictheresultswillbe.  Spider Alsoknownasrobotsorcrawlers,SpidersaretheprogramsthatareusedbySearchEnginesforindexing thewebandgatheringtheHTMLinformationthatisontherwebpages. Ex: www.google.com www.altavista.com www.askjeeves.com www.excite.com www.go.com www.go2.com www.hotbot.com www.lycos.com   

Thefollowingelaborateshowdosearchengineswork. crawlers,spiders:goouttofindcontent oinvariouswaysgothroughtheweblookingfornew&changedsites operiodic,notforeachquery nosearchengineworksinrealtime osomesearchenginesdoitforthemselves,othersnot buycontentfromcompaniessuchasInktomi oforanumberofreasonscrawlersdonotcoveralloftheweb–justafraction owhatisnotcoveredis“invisibleweb” organizingcontent:labeling,arranging oindexingforsearching–automatic keywordsandotherfields arrangingbyURLpopularityPageRankasGoogle oclassifyingasdirectory mostlyhumanhandpicked&classified asaresultofdifferentorganizationwehavebasicallytwokindsofsearchengines: search–inputisaquerythatisthensearched&displayed directory–classifiedcontent–aclassisdisplayed andfused:directorieshavenowalsosearchcapabilities&viceversa  Directory AWebdirectoryisanorganized,categorizedlistingofWebsites. Director...