Joana Carla Aralar - 2021 Performance Review PDF

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EMPLOYEE PERFORMANCE REVIEW Employee Name: Job Title: Department: Manager: Review Period:

Joana Carla Aralar Backsheet servicing admin WFS Servicing Marvin Acosta May 2020 – February 2021

Employee ID: CC86-787 Date: March 18,2021

Behavior Summary During the review period the employee has (had): 1140 Monthly average 1 Times Late for Work 4 Missed Days of Work with Proper Notification 2 Missed Days of Work without Proper notification 0 Number of Suspension Days 1 Number of Write ups Received

Standard 0 0 0 0 0

Rating Key 1 = Unsatisfactory - Does not perform required tasks. Requires constant supervision. 2 = Marginal - Needs improvement in quality of work. Completes tasks, but not on time or to standard. 3 = Meets Requirements - Meets basic requirements. Tasks are completed on time and to standard. 4 = Exceeds Requirements - Goes beyond expectations. 5 = Exceptional - Always gets results far beyond what is required. 4 Quality of Work. Consistently meets goal on Quality Assurance and/or completes tasks with minimal to zero errors. 3 Professionalism. Provides good customer service and maintains professionalism on all calls and/or written communication. 3 Efficiency. Meets goals on call resolution (call handling time, wrap time, and utilization), productivity, and/or set deadlines to complete tasks. 4 Problem Solving Skills. Utilizes available resources to stay up to date on all Westlake rules and procedures and comes up with resolution to problems independently. 2 Compliance. Strictly adheres to PCI requirements, company rules and policies, telecommuting rules and procedures. 3 Reliability. Meets attendance requirements, reports to work on time, and contributes to occasional extra hours/days of work as requested by clients. 3 4

3.25

Teamwork and Interpersonal Skills. Promotes teamwork in meeting/exceeding expectations and creating a harmonious and productive working environment. Trainability. Flexible on all process updates. Responds to coaching sessions and works harmoniously with immediate supervisor and superiors in setting goals and continuous performance improvement plan. Average

Agreed on Goals for the Employee 1. Slightly work on attendance, it is not an issue, but an improvement is much appreciated. 2. Keep up the consistent work quality and performance.

VERIFICATION OF REVIEW By signing this form, you confirm that you have discussed this review in detail with your supervisor. Signing this form does not necessarily indicate that you agree with this evaluation.

I, agreement.

acknowledge receipt of review, and my signature does not necessarily indicate

Employee Signature

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Manager Signature

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