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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

Chapter 10 Organizational Culture 10.1 Multiple-Choice Questions 1) What is the pattern of shared meaning within an organization? A) the organizational chart B) organizational culture C) dominant culture D) stories E) a belief system Answer: B Diff: 1 Type: MC Page Ref: 348 Skill: Recall Topic: What is Organizational Culture? Objective: 1 2) In its simplest sense, organizational culture A) determines what computer systems are to be employed. B) determines the best customers to be selected for the company. C) represents the core beliefs and values of managers and employees. D) represents the basis on which physical facilitates are changed. E) represents and focuses upon the shareholders. Answer: C Diff: 1 Type: MC Page Ref: 348 Skill: Recall Topic: What is Organizational Culture? Objective: 1 3) Which of the following is outside the typical characteristics of organizational culture? A) attention to detail B) innovation C) management orientation D) team orientation E) people orientation Answer: C Diff: 1 Type: MC Page Ref: 348 Skill: Recall Topic: What is Organizational Culture? Objective: 1

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

4) Which of the following is one of the seven characteristics that make up an organization's culture? A) department formalization B) institutionalization C) reward complexity D) outcome orientation E) beliefs and values Answer: D Diff: 1 Type: MC Page Ref: 348 Skill: Recall Topic: What is Organizational Culture? Objective: 1 5) The key characteristic of organizational culture that addresses the degree to which management decisions consider the effect of outcomes on people within the organization is termed A) innovation. B) attention to detail. C) outcome orientation. D) people orientation. E) stability. Answer: D Diff: 1 Type: MC Page Ref: 348 Skill: Recall Topic: What is Organizational Culture? Objective: 1 6) Observing the physical surroundings, characterizing the style of those working, and examining the degree of formalization of rules and regulations are all ways to A) get a job at an organization. B) change the culture of an organization. C) "read" the culture of an organization. D) reduce barriers to change. E) increase barriers to change. Answer: C Diff: 1 Type: MC Page Ref: 354 Skill: Applied Topic: Reading an Organization's Culture Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

7) Which of the following is NOT consistent with the definition of a ritual? A) stories B) sequence of activities C) repetition D) key values E) identifies important people Answer: A Diff: 1 Type: MC Page Ref: 355 Skill: Recall Topic: Reading an Organization's Culture Objective: 2 8) Repetitive sequences of activities that express and reinforce the key values of the organization, identify important goals and people are referred to as A) stories. B) rituals. C) material symbols. D) cultural typologies. E) perceptions and values. Answer: B Diff: 1 Type: MC Page Ref: 355 Skill: Recall Topic: Reading an Organization's Culture Objective: 2 9) One way that employees learn organizational culture is through A) material symbols. B) role models. C) colleagues. D) mentors. E) adjustment. Answer: A Diff: 1 Type: MC Page Ref: 356 Skill: Recall Topic: Reading an Organization's Culture Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

10) Which of the following indicates a strong organizational culture? A) intensely held core values B) deep but varied beliefs C) shared values at the highest level of the organization D) value alignment with national values E) influential beliefs Answer: B Diff: 1 Type: MC Page Ref: 356 Skill: Recall Topic: Reading an Organization's Culture Objective: 2 11) At work, Betty is able to understand what goals are important and which people are important by observing her company's repetitive activities, such as celebrations, announcements,etc. She is observing the company's A) artifacts. B) beliefs. C) rituals. D) material symbols. E) stories. Answer: C Diff: 3 Type: MC Page Ref: 356 Skill: Applied Topic: Reading an Organization's Culture Objective: 2 12) It was clear to Quinn the his new company distinguished executives from employees; executives had large corner offices and special services such as an executive dining room. He is making an observation about the company's A) stories. B) artifacts. C) rituals. D) material symbols. E) language. Answer: D Diff: 3 Type: MC Page Ref: 356 Skill: Applied Topic: Reading an Organization's Culture Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

13) Cultures where the core values are intensely held and widely shared are termed A) fortresses. B) subcultures. C) strong cultures. D) institutionalized. E) formalized. Answer: C Diff: 1 Type: MC Page Ref: 354 Skill: Recall Topic: Reading an Organization's Culture Objective: 2 14) The organizational culture of the Ordnon Corporation is ingrained and intense at every level; the climate of the company is one of high behavioural control. Ordnon's culture is a A) dominant culture. B) strong culture. C) subculture. D) management-based culture. E) value-added culture. Answer: B Diff: 1 Type: MC Page Ref: 354 Skill: Recall Topic: Reading an Organization's Culture Objective: 2 15) A strong culture will have the greatest impact on which of the following? A) productivity B) absence C) turnover D) satisfaction E) goal achievement Answer: C Diff: 1 Type: MC Page Ref: 354 Skill: Recall Topic: Reading an Organization's Culture Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

SCENARIO 10-1 Nunya is a computer software company that employs intelligent but somewhat unusual people. Every Friday, free lollipops are given out to encourage employees to remember how creative they were when they were children. At the beginning of each quarterly executive meeting, employees are reminded that the founders were three young people who "got lucky" and sold a video game. Employees are allowed to dress in blue jeans and can set their own working hours. 16) By retelling how the company got started at each quarterly meeting, the company is using which kind of artifact? A) stories B) material symbols C) language D) handbooks E) rituals Answer: A Diff: 3 Type: MC Page Ref: 355 Skill: Applied Topic: Reading an Organization's Culture Objective: 2 17) Lollipop day is an example of a A) story. B) ritual. C) material symbol. D) symbolic food. E) conformance to tradition. Answer: B Diff: 3 Type: MC Page Ref: 355 Skill: Applied Topic: Reading an Organization's Culture Objective: 2 18) Dressing down is an example of a A) story. B) ritual. C) material symbol. D) symbolic act. E) fashion statement. Answer: C Diff: 3 Type: MC Page Ref: 356 Skill: Applied Topic: Reading an Organization's Culture Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

19) Jobba just joined an organization, and is impressed that the organizational culture is consistent—what he sees, hears and feels in the office is all the same. Jobba is reading the culture through its A) beliefs. B) assumptions. C) artifacts. D) values. E) stability. Answer: C Diff: 3 Type: MC Page Ref: 349 Skill: Applied Topic: What is Organizational Culture? Objective: 1 20) The organizational culture in Tom's workplace was very strong—people believed strongly that things were 'being done the way they should be'. The culture is exhibited through its A) beliefs. B) assumptions. C) artifacts. D) values. E) stability. Answer: B Diff: 3 Type: MC Page Ref: 350 Skill: Applied Topic: What is Organizational Culture? Objective: 1 21) If an organization's core values are shared and acted upon by the majority of its members, the organization exhibits what type of culture? A) dominant B) ritualistic C) artifact D) materialistic E) mercenary Answer: A Diff: 1 Type: MC Page Ref: 353 Skill: Recall Topic: What is Organizational Culture? Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

22) Ron was aware that everyone in his new organization seemed to clearly understand how objects and ideas of interest fit together for the organization. The organization's culture is exhibited through its A) beliefs. B) assumptions. C) artifacts. D) values. E) stability. Answer: A Diff: 3 Type: MC Page Ref: 349 Skill: Applied Topic: What is Organizational Culture? Objective: 1 23) It was obvious to Sharon when she arrived for her first day of work that the company knew what it stood for and what was important to it. The company mission clearly stated "integrity was paramount in all relationships, including relationships with the environment and the community." The organization's culture is exhibited through its A) beliefs. B) assumptions. C) artifacts. D) values. E) stability. Answer: D Diff: 3 Type: MC Page Ref: 349 Skill: Applied Topic: What is Organizational Culture? Objective: 1 24) Tonya was amazed that the people in her new company identified much more with their own department than they did with the organization as a whole. This would mean each department likely has its own A) subculture. B) artifacts. C) assumptions. D) bargaining zone. E) socialization. Answer: A Diff: 3 Type: MC Page Ref: 354 Skill: Applied Topic: What is Organizational Culture? Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

25) Integrity, fairness and harmony are the three most important concepts that stand above all others at Yanni's organization. These are known as its A) beliefs. B) mission. C) core values. D) subcultures. E) dominant culture. Answer: C Diff: 3 Type: MC Page Ref: 354 Skill: Applied Topic: What is Organizational Culture? Objective: 2 26) Which of the following expresses the core values shared by a majority of the organization's members? A) dominant culture B) subculture C) strong culture D) personal morality E) ethics Answer: A Diff: 1 Type: MC Page Ref: 353 Skill: Recall Topic: What is Organizational Culture? Objective: 2 27) The frustrating aspect to Peter about his new organization was the degree to which it emphasized maintaining the status quo. Which of the following characteristics of organizational culture does this reflect? A) outcome orientation B) aggressiveness C) people orientation D) stability E) team orientation Answer: D Diff: 3 Type: MC Page Ref: 348 Skill: Applied Topic: What is Organizational Culture? Objective: 1

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

28) The dominant culture is A) the sum of the subcultures. B) the culture of the industry leader. C) synonymous with the organization's culture. D) the degree of sharedness. E) management's perception about the organization. Answer: C Diff: 1 Type: MC Page Ref: 353 Skill: Recall Topic: What is Organizational Culture? Objective: 2 SCENARIO 10-2 Masterson College is a small liberal arts women's college in North Carolina. The founders of the college were Baptist and were committed to the idea that a liberal arts education was the best preparation for life-long learning. Within the last two decades, the business department has become one of the larger departments on campus. The faculty of the business department are committed to liberal arts education but are also committed to finding employment for their graduates. 29) The belief in a liberal arts education is part of the A) subculture of the business department. B) weak culture. C) dominant culture. D) mission statement. E) business plan of the business department. Answer: C Diff: 3 Type: MC Page Ref: 353 Skill: Applied Topic: What is Organizational Culture? Objective: 2 30) The commitment to finding employment for graduates is part of the A) subculture of the business department. B) weak culture. C) dominant culture. D) mission statement. E) instructional plan. Answer: A Diff: 3 Type: MC Page Ref: 353 Skill: Applied Topic: What is Organizational Culture? Objective: 2

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

31) The business department holds some unique values in addition to the ________ of the dominant culture. A) core values B) weak values C) formalization D) holistic values E) social values Answer: A Diff: 3 Type: MC Page Ref: 353 Skill: Applied Topic: What is Organizational Culture? Objective: 2 32) The ultimate source of an organization's culture is A) top management. B) the selection process. C) the country in which it operates. D) its founders. E) the business planning process. Answer: D Diff: 3 Type: MC Page Ref: 358 Skill: Recall Topic: Creating and Sustaining Culture Objective: 3 33) Rava was going through an orientation process to ensure that she adapted to her new organization's culture. This process is known as A) osmosis. B) assimilation. C) socialization. D) indoctrination. E) brainwashing. Answer: C Diff: 3 Type: MC Page Ref: 359 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

34) After working for her new company for a few weeks, Sheila was disillusioned because what she was told at the outset about the company did not seem to match with reality. She was at which stage of the socialization process? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: B Diff: 3 Type: MC Page Ref: 360 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4 35) Slowly but surely, Kevin is adjusting to his new work group's values and norms. Kevin is at which stage of the socialization process? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: C Diff: 3 Type: MC Page Ref: 360 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4 36) Zelda was struck by just how fiercely goal-focused her new work group was and how intent it was on destroying the competition. Zelda is unsure whether she can agree with these beliefs and attitudes. Zelda is likely in which stage of the socialization process? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: C Diff: 3 Type: MC Page Ref: 362 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

37) Rohit thought he would fit in with his new organization since everyone seemed to be individualistic like him. He could hardly wait for Monday, his first day on the job. Rohit is likely in which stage of the socialization process? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: A Diff: 3 Type: MC Page Ref: 361 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4 38) Cam was happy with his promotion, but sad to be leaving his work group; his current work group gets along well and had a strong focus on goal achievement in the time he has worked with them. Cam is likely in which stage of the socialization process in the job he is leaving? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: C Diff: 3 Type: MC Page Ref: 363 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4 39) Diane's four years as a student studying business included a co-op experience at a local oil company that was four months long. Diane didn't get paid during her co-op term, but she did hope that other employees would value it when she began job hunting. Diane is in which stage of the socialization process? A) prearrival B) encounter C) metamorphosis D) osmosis E) disappointment Answer: A Diff: 3 Type: MC Page Ref: 361 Skill: Applied Topic: Creating and Sustaining Culture Objective: 4

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

40) The following are forces that sustain organizational culture A) training of employees and management and actions of senior executives. B) career development activities and stakeholder equity. C) training of employees and conferences on industry standards. D) performance evaluation criteria and internet security systems. E) conferences on industry standards and minimum payment legislation. Answer: E Diff: 1 Type: MC Page Ref: 359 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 41) The selection process helps sustain the organization's culture by A) establishing norms. B) ensuring a proper match of personal and organizational values. C) socializing the applicant. D) providing training and career development guidelines. E) establishing a comprehensive orientation program. Answer: B Diff: 1 Type: MC Page Ref: 359 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 42) The selection process helps candidates learn about the organization, and if they perceive an incompatibility between their values and those of the organization, they can A) wait until they are hired to change the organization. B) express their concerns at the time of the interview. C) enlighten the organization as to appropriate changes. D) self-select themselves out of the applicant pool. E) inform the organization about its incongruent value system. Answer: D Diff: 3 Type: MC Page Ref: 358 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 43) How does "top management" impact an organization's culture? A) establishing norms that filter down through the organization B) ensuring a proper match of personal and organizational values C) socializing the applicant D) providing appropriate training E) maintaining traditions of past practices Answer: A Diff: 1 Type: MC Page Ref: 359 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 Copyright © 2016 Pearson Canada Inc.

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Organziational Behaviour, 7ce Chapter 10: Organizational Culture

44) The process that adapts employees to the organization's culture is called A) indoctrination. B) orientation. C) socialization. D) confirmation. E) formalization. Answer: C Diff: 1 Type: MC Page Ref: 359 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 45) Which of the following is inconsistent with the process of socialization? A) learning that occurs before joining the organization B) gauging the personalities in your department C) learning skills required for the job D) learning role behaviour E) making new employees change their previously held personal value systems Answer: E Diff: 1 Type: MC Page Ref: 359 Skill: Recall Topic: Creating and Sustaining Culture Objective: 3 46) The stage in socialization that encompasses all the learning that occurs before a new member joins the organization is called A) prearrival. B) encounter. C) metamorphosis. D) orientation. E) job training. Answer: A Diff: 1 Type: MC Page Ref: 360 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 47) The correct order for the stages of the socialization process is A) prearrival, metamorphosis, encounter. B) encounter, prearrival, metamorphosis. C) metamorphosis, encounter, prearrival. D) prearrival, encounter, metamorphosis. E) metamorphosis, prearrival, encounter. Answer: D Diff: 1 Type: MC Page Ref: 360 Skill: Recall Topic: Creating and Sustaining Culture Objective: 4 Copyright © 2016 Pearson Canada Inc.

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Organziatio...