LIM Operations Management PDF

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San José State University School of Global Innovation and Leadership BUS140, The Fundamentals of Operations Management, Section 18, Fall,

Course and Contact Information Instructor:

Christopher Lim

Office Location:

Business Tower, 450D

Telephone:

408-9241990 (voicemail only)

Email:

[email protected] (preferred contact method)

Office Hours:

Monday, 1.30-2.30 p.m., and by appointment, please feel free to email to set up an appointment

Class Days/Time:

Monday, Wednesday. 7:30 am-8:45am

Classroom:

BBC323

Course Format Instructional Method: The class will be conducted as an interactive exchange. Students will take an active role in leading discussion of cases, presenting cases, and providing critical commentary. Each class will involve discussion and dialogue as major elements in the learning strategy, although lecture will be utilized to provide grounding for subject content. Individual participants will be responsible for completing reading assignments and participating in discussion of those readings. See University Policy F13-2 at http://www.sjsu.edu/senate/docs/F13-2.pdf for more details. Student Responsibility 1. BEFORE EACH CLASS: to read the relevant chapter in the textbook prior to EACH class. The quality of class interaction and learning experience is directly related to how many and how much students participate and shape the in-class discussion. Identifying current news relevant to class topics will make the class more interesting and relevant, and bring discussion closer to your own topic of interests. Bringing up examples of relevant work experience too. In short, be prepared to contribute and get the most out of the class. 2. AFTER EACH CLASS: to review the instructor’s slides posted on Canvas, and assignments discussed. 3. TO BE PROACTIVE AND ASK FOR SUPPORT AS SOON AS NEEDED FROM:  their peers, especially their group members  the instructor: students are invited to make an appointment with the instructor should they experience any difficulty or feel they are falling behind.

Note: Regular work is essential to manage course load. Leaving it all to the week prior to the midterms and final will not be effective to assimilate the information required. Faculty Web Page and MYSJSU Messaging Course materials such as syllabus, handouts, notes, assignment instructions, etc. can be found on my faculty web page at http://www.sjsu.edu/people/Christopher.Lim and/or on Canvas Leaning Management System course login website at http://sjsu.instructure.com. You are responsible for regularly checking with the messaging system through MySJSU at http://my.sjsu.edu (or other communication system as indicated by the instructor) to learn of any updates. Course Description Operations management is an area of management concerned with designing, overseeing, and controlling the processes that transform inputs into products or services. This course will help students understand the importance and impact of operations management, its cross-functional application in almost every business and learn the skills and analytical techniques that are used by operations management professionals. Course Learning Outcomes 

To gain an understanding and appreciation of the principles and applications relevant to the planning, design, and operations of manufacturing/service firms.



To develop skills necessary to effectively analyze and synthesize the many interrelationships inherent in complex socio-economic productive systems.



To reinforce analytical skills already learned, and build on these skills to further increase your "portfolio" of useful analytical tools for operations tasks.



To gain some ability to recognize situations in a production system environment that suggests the use of certain quantitative methods to assist in decision making on operations management and strategy.



To increase the knowledge, and broaden the perspective of the world in which you will contribute your talents and leadership in the business operations.



To understand the managerial responsibility for Operations, even when production is outsourced, or performed in regions far from corporate headquarters.

Required Texts/Readings Textbook Operations Management by William J. Stevenson, 12th Edition

Course Requirements and Assignments SJSU classes are designed such that in order to be successful, it is expected that students will spend a minimum of fortyfive hours for each unit of credit (normally three hours per unit per week), including preparing for class, participating in course activities, completing assignments, and so on. More details can be found from University Syllabus Policy S16-9 at http://www.sjsu.edu/senate/docs/S16-9.pdf

Grading Information Final Examination or Evaluation

Exams (45%) Three exams (two mid-terms exams and a final) will be given. Exams cover reading assignments and class discussions. These exams are closed-book. Students will need calculators and may bring in one page note (8 ½ x11, two-sided). Exams can be taken only on the assigned dates. No make-up exams will be given unless emergent needs prevent you from taking the exams. In case of prolonged absence that forces you to miss more than on exams, you are required to contact the instructor and the department at your earliest possible time. More details can be found in University Policy S06-4 (http://www.sjsu.edu/senate/docs/S06-4.pdf) which states that “There shall be an appropriate final examination or evaluation at the scheduled time in every course, unless specifically exempted by the college dean who has curricular responsibility for the course.” Individual Assignment (20%) a. The individual assignments will comprise of multiple-choice and/or short essay/calculation questions related to the text chapters discussed. They will be graded on the appropriate application of relevant analysis and discussion of the issues. Grading will also include a critical evaluation of the professional writing skills of the student. b. Late papers will not be graded. c. Specifics of the written assignment will be discussed/ distributed in class. Group Project (20%) In the final project, you are required to apply an operations management technique we discuss in the class to a real-life problem. Two parts are due at the end of the semester. First, a 6 – 8 page write-up (besides the title page and all your calculations and supporting materials, such as tables and figures) should be submitted. Second, your group should prepare a 10 – 12 minute presentation. The two parts constitute your overall project grade. More guidelines on grading information and class attendance can be found from the following two university policies:

 

University Syllabus Policy S16-9 (http://www.sjsu.edu/senate/docs/S16-9.pdf) University policy F15-12 (http://www.sjsu.edu/senate/docs/F15-12.pdf) Assignments and Grading Policy Exams (Mid-Term 1&2 & Finals)

45%

MT1/2/Finals (150pts each)

Class Preparation & Participation (CP)

15%

Assessment weekly (150pts)

Assignments (Individual)

20%

10 Assignments + 1 Final (15pts each + 50) = 200

Group Project / Presentation

20%

Group Project Paper (150pts) & Final presentation = 50pts

Total

100%*

1000

*Final grade will be based on the percentage completed of 1,000 total course points Grading Percentage Breakdown

Percentage

Grade

94% and above

A

93% - 90%

A-

89% - 87%

B+

86% - 84%

B

83% - 80%

B-

79% - 77%

C+

76% - 73%

C

72% - 70%

C-

69% - 67%

D+

66% - 63%

D

62% - 60%

D-

below 60%

F

Classroom Protocol Lucas College and Graduate School of Business: Program Goals and Class room policy http://www.sjsu.edu/cob/Students/policies/index.html

University Policies (Required) Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs’ Syllabus Information web page at http://www.sjsu.edu/gup/syllabusinfo/”

Lucas College and Graduate School of Business: Mission: We are the institution of opportunity in Silicon Valley, educating future leaders through experiential learning and character development in a global business community and by conducting research that contributes to business theory, practice and education.

BUS140 / The Fundamentals of Operations Management, Fall 2016, Section 18, Monday: 3.00-5.45 p.m. Course Schedule Week 1

Date 8/29

Topics & Readings   

2

9/5 – Labor Day

3

9/12

  

4

9/19

  

5

9/26



6

10/3

Orientation and introduction Opening discussion: What is operations management? Stevenson Chap. 1-Introduction to Operations Management

 

Read Chapters 1& 2 Assgn 1 dist. 8/29

NO CLASS



Read Chapters 3 & 4

Chap. 2 - Competitiveness, Strategy & Productivity Chap 3 -Forecasting Group Formation & Project Review – Operations Strategy Application Chap. 4 – Product & Service Design Group Project Chap 5 - Strategic Capacity Planning for Products & Services

  

Group Socialization & Initial Project Mapping Assgn 1 due 9/12 Assgn 2 dist 9/12

  

Read Chapters 5 & 6 Assgn 2 due 9/19 Assgn 3 dist. 9/19



Read Chapters 7 & 8

  

Read chapters 9 & 10 Assgn 3 due 10/3 Assgn 4 dist. 10/3

  

Revise chapters 1- 8 Assgn 4 due 10/10 Assgn 5 dist. 10/10

  

Read chapters 11 & 12 Assgn 5 due 10/24 Assgn 6 dist. 10/24



Chap 6 - Process selection & Facility Layout Chap 7 – Work Design & Measurement Chap.8 – Location Planning & Analysis Group Project Review

 

7

10/10

 

Chap. 9 – Management of Quality Chap. 10 – Quality Control

8

10/17

 

MIDTERM EXAM 1 (Chapters 1-8) Chap. 10 – cont’d

9

10/24



Chap 11 – Aggregate planning & Master scheduling Chap 12 - MRP & ERP



Assignment/Activity

10



10/31



Chap 11 – Aggregate planning & Master scheduling Chap 12 - MRP & ERP

  

Read chapters 13 & 14 Assgn 5 due 10/31 Assgn 6 dist. 10/31

11

11/7



Chap. 13 – Inventory Management

 

Assgn 6 due 11/7 Assgn 7 dist. 11/7

12

11/14

 

Chap. 14 – JIT & Lean Operations Chap. 15 – Supply Chain Management

13

11/21

 

MIDTERM EXAM 2 - (Chapters 9-14) Chap. 16 – Scheduling

    

Read chapters 15 & 16 Assgn 7 due. 11/14 Assgn 8 dist. 11/14 Assgn 8 due 11/21 Assgn 9 dist. 11/21

14

11/28

 

Chap. 17 – Project Management Chap 18 – Management of Waiting Lines

15

12/5

 

Chap 19 – Linear Programming Group Project Presentation Session 1: Groups 1-4

16

12/12 (Last day of instruction)

 

Chap 19 – Linear Programming Group Project Presentation Session 2: Groups 5-9

 Read chapters 17 & 18  Assgn 9 due 11/28  Assgn 10 dist 11/28  Final Assgn dist 11/28  Read Chap. 19  Assgn 10 due 5/12  

Group Project Paper due 12/12 Final Assgn due 12/12

 FINAL EXAM: Monday 12/19, 1.00pm

**Note: This is a tentative schedule subject to change, depending on class flow....