MCQs Weeks 8-10 - Lean manufacturing, quality management, operations improvement PDF

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Lean manufacturing, quality management, operations improvement ...

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Chapter 11 (Week 8)- Lean synchronization What is a kanban? a) A method of value stream mapping b) A method of operationalizing pull control c) The Japanese word for waste d) A method to ensure capacity utilization e) Another work for lean Which of the following is NOT a key way to eliminate waste in an operation? a) Streamline flow b) Match supply and demand exactly c) Use large, high capacity machines d) Create flexible processes e) Minimize variability A ‘poke-yoka’ is a) The Japanese word for ‘waste’ b) Mistake-proofing manufacturing or service delivery c) Another word for supply chain disintermediation d) Engaging with stakeholders during product design e) A method to ensure JIT delivery Levelled scheduling (heijunka) is the Japanese-derived term for levelling the production schedule so that: a) Mix and yield are even over time b) Volume level and quality are even over time c) Volume level and yield are even over time d) Mix and volume level are even over time e) Mix and quality are even over time

Chapter 12 (Week 9)- Quality Quality can be defined as: a) Making expensive luxury products b) Always doing what the customer asks c) Providing consistent conformance to customers’ expectations d) Responding quickly to customer complaints e) Producing products as cheaply as possible What is statistical process control (SPC)? a) It is concerned with sampling the process during the production of the goods or the delivery of service b) It is concerned with meeting the needs and expectations of customers c) It is a method to eliminate waste d) It focuses on all parts of the organisation e) It is a method for calculating capacity

The various gaps between customer perception and expectation is diagnosing quality problems do NOT normally include the following: a) The customer specification- operations specification gap b) The actual quality – communication gap c) The concept-specification gap d) The quality-specification gap e) The quality produced- benefits provided gap The first step in ensuring that products and services are made to conform within their specific use is: a) Controlling quality against standards b) Deciding how to measure each quality characteristic c) Defining quality characteristics of the product or service d) Setting quality standards for each quality characteristics e) Having a commitment to TQM Using Statistical Process Charts (SPC) on a process in control, what is the number of parts that will fall outside +/- 3 standard deviations of the mean? a) 3 per thousand b) 45 per thousand c) 63 per million d) 6 per thousand e) 0 A sample of parts is measured and the average of the sample measurement is in the middle of the tolerance limit, but some parts measure too low and others measure too high. How would you describe this process? a) The process is in control, with only natural causes of variation b) The process is in control, but not capable of producing within established limits c) The process is out of control d) The process is neither capable nor in control e) The process is in control and no further action is required Chapter 13 (Week 10)- Operations improvement Which of the following is NOT a broad approach to managing improvement? a) b) c) d) e)

Business Process Reengineering Supply Chain Management Total Quality Management Lean Six Sigma

PDCA is one of the common improvement cycles. What does PDCA stand for? a) Product Development Cycle Approach

b) c) d) e)

Product Development Checklist Approach Planning, Doing and Checking Approach Planning Development in Core Activity None of the above

The importance-performance matrix helps operations managers to prioritise improvements. Which of the following is NOT a zone within the matrix? a) The ‘priority’ zone b) The ‘appropriate’ zone c) The ‘excess’ zone d) The ‘urgent access’ zone e) The ‘improve’ zone...