MGMT 363 Chapter 2 Learn Smart Questions PDF

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Summary

Chapter 2 LearnSmart questions and their corresponding answers...

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Chapter 2: LearnSmart Questions 

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Psychological harassment and abuse directed toward an individual or group of individuals is known as o Bullying Citizenship behaviors, such as supporting and defending the company, working to improve its operations, and being especially loyal to the company, are known as _____ citizenship behaviors o Organizational Employee behaviors relevant to job performance include which of the following? o Counterproductive behavior, task performance, and citizenship behavior Employee responses to task demands that are unusual, novel, or unpredictable o Adaptive task performance The degree to which individuals develop ideas or outcomes that are both novel and useful o Creative task performance Well-known responses to demands that occur in a normal or predictable way o Routine task performance Job analysis order o Generate a list of the activities involved in the job o Have a subject-matter expert list each activity according to importance or frequency o Define task performance in terms of the activities that are important or frequently performed Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as _____ behavior o Counterproductive Which of the following counterproductive behaviors are types of production deviance? o Wasting resources, and substance abuse Accountants, lawyers, teachers, and engineers would be considered ___ workers because their jobs require them to engage in cognitive tasks and apply theoretical and analytical knowledge. o Knowledge Randi works as an aesthetician at a local spa and works with clients to improve the tone, health, and appearance of their skin through massage, facials, and hair removal. What type of work does Randi perform? o Service work Cognitive work that requires the application of theoretical and analytical knowledge is known as ___ work. o Knowledge Speaking up and offering constructive suggestions for change o Voice Involving yourself responsibly in and being concerned about the organization o Civic virtue Representing the organization in a positive way to those outside the organization o Boosterism Counterproductive behavior directed against the organization that focuses on reducing the efficiency of work output is referred to as o Production deviance

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Which of the following behaviors would be categorized as minor interpersonal counterproductive behaviors? o Gossiping, incivility Assisting coworkers with work or personal matters o Helping Keeping coworkers informed about relevant matters o Courtesy Maintaining a good attitude and positive relationships with coworkers o Sportsmanship Of the employee behaviors that are relevant to job performance, which of the following contributed negatively to the organization? o Counterproductive behavior Employee behaviors directly involved in the transformation of organizational resources into goods or services are referred to as o Task performance Which of the following counterproductive behaviors are types of political deviance? o Incivility, gossiping Citizenship behavior that benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members is known as _____ citizenship behavior o Interpersonal Employees who engage in one form of counterproductive behavior frequently engage in others. Which of the following behaviors likely would be involved in adaptive task performance? o Handling emergencies or crisis situations, analyzing options for dealing with uncertain situations, and dealing with unpredictable situations Common actions used to deal with typical or predictable job situations are known as ___ task performance o Routine Ricardo works for a manufacturing company that had excess plastic material. To make use of the material, he developed what he called a “bag bowl,” a plastic bag that can be turned into a bowl with a round, collapsible piece of plastic. This is an example of ___ task performance. o Creative The comprehensive online database of workers attributes and job characteristics in terms of tasks, behaviors, required knowledge, skills, and abilities is known as the ____ Network o Occupational Information The performance management approach that uses job performance evaluations to identify a company’s best, average, and worst performing employees, using person-toperson comparisons is known as o Forced ranking The primary advantage of social networking systems for performance management is that, in contrast with more traditional practices, they o Provide performance information in a timely manner Which of the following are the two primary categories of citizenship behavior? o Interpersonal and organizational When a major winter storm knocked out power to the Humane Society, the director had to quickly find an alternative shelter for the animals housed there. This would likely be categorized as

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o Adaptive task behavior Blake works as a bartender at a sports bar. He doesn’t measure as he pours and often serves very generous drinks, especially if the customers tip him well. “After all,” he shrugs, “I’m not paying for the booze and it keeps the customers happy.” Which counterproductive behavior does this describe? o Wasting resources Which of the following statements are correct about the Occupational Information Network? o It lists the characteristics of jobs in terms of tasks and behaviors. o It is an online database developed by the government o It sets forth the required knowledge, skills, and abilities for jobs. Which of the following refers to the set of explicit obligations that an employee has for fulfilling a job? o Task performance One of the principal ways in which job performance is used to manage employee performance is called 360-degree ____ o Feedback In 2012 a Taco Bell employee in Indiana tweeted a photo of himself urinating on a plate of nachos. Which counterproductive behavior did he display? o Sabotage Although citizenship behaviors are somewhat discretionary and situationally influenced, such behaviors o Can range widely overtime Melinda was humiliated at a recent staff meeting when she made a mistake in her presentation and her boss yelled, “That was stupid. You never do anything right, do you?” This example illustrates which of the following types of behavior by Melinda’s boss? o Abuse Under the BARS approach to assessing job performance behaviors, descriptions of both effective and ineffective workplace behaviors used to evaluate employee performance are known as o Critical incidents Barbara’s annual performance review incorporates performance appraisal data collected not only from her supervisors but also from her coworkers, subordinates, and even her customers. What type of performance management practice does Barbara’s company use? o 360-degree feedback ____ is defined as the value of the set of employee behaviors that contribute to organizational goal accomplishment. o Job performance...