MIS Final Exam Sample Questions PDF

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MIS Final Exam sample questions...

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SCS 1209 – Management Information System Sample Questions for Final Examination Question will include – True/False Questions, Multiple Choice Questions and Short Essay Question The Sample Questions are for Chapters 4,10,11,12,13,14 and 15 True or False Questions 1) The major ethical, social, and political issues raised by information systems include informed consent. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 2) One of the four key technological trends responsible for ethical stresses is that computing power doubles every 18 months. Answer: TRUE Diff: 1 Type: TF AACSB: Reflective thinking skills CASE: Content 3) One of the four key technological trends responsible for ethical stresses is networking advances and the Internet. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 4) One of the four key technological trends responsible for ethical stresses are the use of iPhones. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 5) The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called spoofing. Answer: FALSE Diff: 1 Type: TF AACSB: Reflective thinking skills CASE: Content 6) The Internet and the Web vastly decrease information density–the total amount and quality of information available to all market participants, consumers, and merchants alike. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content

7) Cost transparency refers to the ability of consumers to discover the actual costs merchants pay for products. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 8) Price transparency refers to the ability of consumers to discover the actual costs merchants pay for products. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 9) Price discrimination is selling the same goods, or nearly the same goods, to different targeted groups at similar prices. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 10) E-commerce technologies permit personalization. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 11) Communities of practice (COPs) are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 12) There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 13) Enterprise-wide knowledge management systems are general-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content

14) Knowledge work systems (KWS) are specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 15) Knowledge management also includes a diverse group of intelligent techniques, such as data mining, expert systems, neural networks, fuzzy logic, genetic algorithms, and intelligent agents. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 16) Classical models of management state that the actual behaviour of managers appears to be less systematic, more informal, less reflective, more reactive, and less well organized than the classical model would have us believe. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 17) Behavioural roles are expectations of the activities that managers should perform in an organization. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 18) Knowledge workers act as figureheads for the organization when they represent their companies to the outside world and perform symbolic duties, such as giving out employee awards. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 19) In their interpersonal role, managers act as the nerve centres of their organizations, receiving the most concrete, up-to-date information and redistributing it to those who need to be aware of it. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content

20) In their informational role, managers act as entrepreneurs by initiating new kinds of activities; they handle disturbances arising in the organization; they allocate resources to staff members who need them; and they negotiate conflicts and mediate between conflicting groups. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 21) Unit testing, or program testing, consists of testing each program separately in the system. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 22) System testing tests the functioning of the information system as a whole. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 23) Acceptance testing provides the final certification that the system is ready to be used in a production setting. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 24) Conversion is the process of changing from the old system to the new system. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 25) In a parallel strategy, both the old system and its potential replacement are run together for a time until everyone is assured that the new one functions correctly. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 26) With proper management, a systems development project takes longer to complete and most often exceeds the allocated budget. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content

27) The user interface is the part of the system with which programmers interact. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 28) A project is a planned series of related activities for achieving a specific business objective. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 29) Project management refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 30) Information systems project costs do not include the cost of hardware, software, and work space. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 31) In a multinational strategy, financial management is centralized while production and sales are decentralized. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 32) Global systems allow fixed costs to be amortized over a much smaller customer base. Answer: FALSE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content 33) One major telecommunications challenge in an international setting is making data flow seamlessly across networks shaped by disparate national standards. Answer: TRUE Diff: 2 Type: TF AACSB: Reflective thinking skills CASE: Content

34) Private networks may not provide the same level of quick and predictable response as VPNs. Answer: FALSE Diff: 3 Type: TF AACSB: Reflective thinking skills CASE: Content 35) 3M's core competencies historically have been electronics, sticky films, and scratchy papers (sandpaper), and, since its founding in 1902, 3M has continuously demonstrated through new products just how much the world depends on these competencies. Answer: FALSE Diff: 3 Type: TF AACSB: Reflective thinking skills CASE: Content Multiple Choice Questions 1) Information systems A) pose traditional ethical situations in new manners. B) raise new ethical questions. C) raise the same ethical questions created by the industrial revolution. D) raise ethical questions primarily related to information rights and obligations. Answer: B Diff: 2 Type: MC AACSB: Ethical understanding and reasoning abilities CASE: Content 2) In today's new legal environment, managers who violate the law and are convicted will most likely A) get probation. B) spend time in prison. C) pay a fine. D) pay a fine and get probation. Answer: B Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 3) Doors Inc. has just developed a new software that helps put in state of the art manufacturing techniques into plants. A quick search of the Internet reveals that another company in China already has a copy of their software that has not yet been put on the market. The moral dimension best described by this scenario is A) information rights and obligations. B) property rights and obligations. C) accountability and control. D) quality of life Answer: B Diff: 2 Type: MC AACSB: Analytic skills

4) The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) ________. A) advances in wireless networking B) international standards for data protection C) networking advances and the Internet D) increased ease in file sharing and copying Answer: C Diff: 1 Type: MC AACSB: Reflective thinking skills CASE: Content 5) Advances in data storage techniques and rapidly declining storage costs have A) been accompanied by relevant federal statutes protecting personal data. B) made universal access possible. C) doubled every 18 months. D) made routine violations of privacy cheap and effective. Answer: D Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 6) Bigideas.com is an e-commerce business that creates revenue by providing Web 2.0 applications such as photo sharing, video sharing, and user-generated content as services. They use a subscription revenue model. Which business model best describes the way this business participates in e-commerce? A) service provider B) content provider C) online marketplace D) social network Answer: A Diff: 3 Type: MC AACSB: Analytic skills CASE: Analysis A-level Heading: 10.2 Electronic Commerce: Business and Technology 7) TextbooksRus.com is an e-commerce business that creates revenue by selling technical manuals and books online. Their customers are people from technical fields who shop there because of the specialization of TextbooksRus. Which business model best describes the way this business participates in e-commerce? A) playpure B) bricks and clicks C) clicks-and-mortar D) pureplay Answer: D Diff: 3 Type: MC AACSB: Analytic skills

8) Jay's Diamonds Inc. distributes diamonds around the world by using the Internet and a very neatly designed Web site. They refer to themselves as the jewellers' jeweller. Their customers buy diamonds in bulk and then sell the diamonds to local customers one at a time. What major electronic commerce category best describes this scenario? A) consumer-to-consumer (C2C) electronic commerce B) business-to-government (B2G) electronic commerce C) business-to-business (B2B) electronic commerce D) business-to-consumer (B2C) electronic commerce Answer: C Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 9) Based on your reading of the chapter, e-commerce is A) still in a revolutionary phase. B) widely accepted by consumers, although technology is still quickly changing. C) not yet fully accepted by consumers, although much of its driving technology is firmly in place. D) well entrenched as a form of modern commerce. Answer: A Diff: 2 Type: MC AACSB: Analytic skills CASE: Evaluation 10) The quality of ubiquity, as it relates to e-commerce, is illustrated by A) the same set of standards being used across the globe. B) plentiful, cheap information. C) the enabling of commerce worldwide. D) the availability of Internet technology everywhere and anytime. Answer: D Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 11) Toys Inc. has their data in a database. They are able to share this information in the organization through the use of a portal, e-mail, instant messaging, wikis, social networks, and search engine technologies. Toys Inc. management supports this process by creating–based on new knowledge–new business practices, new products and services, and new markets for the firm. Which of the following best represents the scenario just described? A) knowledge acquisition B) knowledge storage C) knowledge dissemination D) knowledge application Answer: D Diff: 3 Type: MC AACSB: Analytic skills CASE: Analysis

12) Which of the following statements best describes the relationship between collaboration and knowledge management? A) Without knowledge, collaboration is difficult. B) Knowledge doesn't exist without collaboration. C) Knowledge is useful only when shared with others. D) As knowledge increases, so does collaboration. Answer: C Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 13) The flow of events or transactions captured by an organization's system describes A) information. B) data. C) wisdom. D) knowledge. Answer: B Diff: 1 Type: MC AACSB: Reflective thinking skills CASE: Content 14) Which of the following systems digitizes, indexes, and tags documents according to a coherent framework? A) wikis B) CAD C) document management D) LMS Answer: C Diff: 1 Type: MC AACSB: Use of information technology CASE: Content 15) Which of the following statements is NOT an accurate description of the importance of knowledge to a firm? A) Knowledge-based core competencies are key organizational assets. B) Knowledge should be seen as similar to any other key asset, such as a financial asset or a production facility. C) Knowledge enables firms to become more efficient in their use of scarce resources. D) Knowledge is not subject to the law of diminishing returns as are physical assets. Answer: B Diff: 3 Type: MC AACSB: Analytic skills CASE: Analysis

16) John has an important decision to make. He wants to decide how his firm should enter their new product line in Ontario. He has chosen to enter the market and use gas stations to distribute the product. He is continuing to monitor how the decision is going. What stage of the decisionmaking process is he in? A) intelligence B) design C) choice D) implementation Answer: D Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 17) John is responsible for entering data into the system. He gets his data from the firms internal customer database. The data from this database is not always as accurate and timely as it should be. He is concerned because the system is not giving good information for the managers. This case illustrates which main reason of why investments in technology don't always produce positive results? A) information quality B) management filters C) organizational culture D) lack of resources Answer: A Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 18) Helen is in charge of marketing. Her system has given her great information on what type of products the company needs to make. The production department just will not make the decision to make these products. Helen is very frustrated. This case illustrates which main reason of why investments in technology don't always produce positive results? A) information quality B) management filters C) organizational culture D) lack of resources Answer: C Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis

19) John is making a decision on how to invest the company's investment portfolio. As he looks over the information that he needs to make a decision, he notices that there are no historical data. Which quality of information dimension is lacking? A) accuracy B) consistency C) completeness D) timeliness Answer: C Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 20) When there is no well-understood or agreed-upon procedure for making decisions, it is said to be A) undocumented. B) unstructured. C) documented. D) semistructured. Answer: B Diff: 1 Type: MC AACSB: Reflective thinking skills CASE: Content 21) John is in the process of developing a new system. John is defining the problem, identifying its causes, specifying the solution, and identifying the information requirements that must be met by a system solution. John creates a road map of the existing organization and systems, identifying the primary owners and users of data along with existing hardware and software. John will then detail the problems of existing systems. By examining documents, work papers, and procedures; observing system operations; and interviewing key users of the systems, John can identify the problem areas and objectives a solution would achieve. John is in which stage of system development? A) system design B) system analysis C) programming D) testing Answer: B Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis

22) Eddy has decided on a conversion strategy to the new system. In this strategy, it introduces the new system to only a limited area of the organization, such as a single department or operating unit. When this limited area is complete and working smoothly, it is installed throughout the rest of the organization, either simultaneously or in stages. Which conversion strategy are they employing? A) phased approach strategy B) pilot study strategy C) direct cutover strategy D) parallel strategy Answer: B Diff: 2 Type: MC AACSB: Analytic skills CASE: Analysis 23) Business processes are analyzed, simplified, and redesigned in A) BPR. B) rationalization of procedures. C) automation. D) a paradigm shift. Answer: A Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 24) In automation A) business processes are simplified. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) standard operating procedures are streamlined to remove bottlenecks. D) employees are enabled to perform their tasks more efficiently. Answer: D Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 25) Enabling organizations to make continual improvements to many business processes and to use processes as the fundamental building blocks of corporate information systems is the goal of A) BPM. B) BPR. C) reengineering. D) work flow management. Answer: A Diff: 3 Type: MC AACSB: Reflective thinking skills CASE: Content

26) A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) A) project plan. B) portfolio analysis. C) information systems plan. D) enterprise analysis. Answer: C Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 27) The principle method used in CSF analysis is to A) inventory all of the organization's information systems projects and assets and assign risk levels. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and criteria for achieving success. Answer: D Diff: 2 Type: MC AACSB: Reflective thinking skills CASE: Content 28) In CSF analysis, it is important to A) interview as many employees from different levels of the company as possible. B) create a broad inquiry into the various types of information used in the company. C) distinguish between organizational and individual CSFs. D) identify operational managers that can accurately portray the day-to-day information needs of the firm. Answer: C Diff: 1 Type: MC AACSB: Reflective thinking skills CASE: Content 29) The central method used in a portfolio analysis is to A) inventory all of the organization's information systems projects and assets. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. D) interview a small number of top managers to identify their goals and...