MSCI 432 (Fall 2019 ) Course Outline PDF

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Department of Management Sciences University of Waterloo

MSCI 432: Production and Service Operations Management Fall 2019

Instructor: Dr. Muhammad Umair Shah; [email protected] Office: CPH 4305; Phone: 519-88-4567 ext. 38789 Office Hours: By Appointment Lecture times, building, and room number: Thursday 7:00 to 9:50 p.m.; CPH 3681 TA’s name, contact, office, and office hours: •

Shahzeb Naveed, [email protected]; Office Hours: TBA.

Tutorials: Wednesday 4:30 to 5:20 p.m.; CPH 3681 Course description: Introduction to management, planning, and control decisions in manufacturing and service settings using quantitative approaches. Topic areas include production, inventory, quality control, facilities layout, and process design. Students are exposed to a number of examples that involves analysis and discussion of improved designs. Course objectives: This course will help prepare students to: • • • •

acquire disciplined knowledge about operations management, develop understanding of the impact of services and production operations in organizations, obtain awareness of core concepts and decision-making tools used by operations managers, and identify frameworks through which sustainability is achieved in organizations.

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Required text: Operations Management 5th ed. by W. J. Stevenson, Mehran Hojati and James Cao (McGrawHill) 2015. Topics to be covered in lectures: Week

Date

Topics (Tentative)

Reading

1

Thurs, Sep 5

Introduction to OM and Demand Forecasting

Chapters 1 and 3

2

Thurs, Sep 12

Demand Forecasting and Product Design

Chapter 3 and 4

3

Thurs, Sep 19

Capacity Planning, Process Design and Facility Layout

Chapters 5 and 6

4

Thurs, Sep 26

Process Design and Facility Layout and Mid 1 Review

Chapter 6

Midterm 1 (RCH 105): Thursday, Oct 3 from 7:00 to 8:30 p.m. 5 Chapters 1, 3, 4, 5, and 6 Quality Management and Statistical Control 6

Thurs, Oct 10

Chapters 9 and 10 (Assignment 1 Available)

7

Oct 14 to Oct 18

8

Thurs, Oct 24

Fall Term Reading Week Supply Chain Management Chapter 11 (Assignment 1 Due)

9

Thurs, Oct 31

10

Thurs, Nov 7

Inventory Management I

Chapter 12

Inventory Management II and Mid 2 Review Chapter 12 (Assignment 2 Available) Midterm 2 (RCH 105): Thursday, Nov 14 from 7:00 to 8:30 p.m. 11 Chapters 9, 10, 11, and 12 Aggregate Operation Planning 12

Thurs, Nov 21

Chapter 13 (Assignment 2 Due)

13

Thurs, Nov 28

Just-in-Time Production and Project Management

Chapters 15 and 17

Comprehensive (cumulative) Final Exam Date and Time: To Be Announced

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Tutorials: Date

Tutorial Lecture Topic (Tentative)

Wed, Sep 4

No Session

Wed, Sep 11

No Session

Wed, Sep 18

Demand Forecasting

Wed, Sep 25

Product Design and Capacity Planning

Wed, Oct 2

Process Design and Facility Layout

Wed, Oct 9

No Session

Wed, Oct 23

Quality Management & Statistical Control

Wed, Oct 30

Supply Chain Management

Wed, Nov 6

Inventory Management I

Wed, Nov 13

Inventory Management II

Wed, Nov 20

Aggregate Operations Planning (Introduction)

Wed, Nov 27

JIT & Project Management (Introduction)

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Evaluation: The course grade will be based on two mid-term examinations, individual assignments, and a final examination, which will be held during the official examination schedule. The breakdown is as follows: Class participation

5%

Individual assignments

10%

Test 1

25%

Test 2

25%

Final examination (cumulative)*

35%

*Students must write the final exam in order to complete the course.

Individual assignments: There will be two (2) individual assignments each worth 5%.

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Late submissions: In order to maintain a level playing field when evaluating students, we do not accept late submissions without penalty. If you just missed the submission time for an assignment, you can submit late but you will be penalized. The penalty is at the rate of 10% for every 12 hours after the deadline. It must be submitted to your TA by email (scanned copies are also fine). The time and date stamp on the email will be used to determine how many marks will be deducted. Your submission will not be marked at all if you are over 5 days late. Academic integrity: In order to maintain a culture of academic integrity, members of the University of Waterloo community are expected to promote honesty, trust, fairness, respect and responsibility. [Check the Office of Academic Integrity for more information.] Grievance: A student who believes that a decision affecting some aspect of his/her university life has been unfair or unreasonable may have grounds for initiating a grievance. Read Policy 70, Student Petitions and Grievances, Section 4. When in doubt, please be certain to contact the department’s administrative assistant who will provide further assistance. Discipline: A student is expected to know what constitutes academic integrity to avoid committing an academic offence, and to take responsibility for his/her actions. [Check the Office of Academic Integrity for more information.] A student who is unsure whether an action constitutes an offence, or who needs help in learning how to avoid offences (e.g., plagiarism, cheating) or about “rules” for group work/collaboration should seek guidance from the course instructor, academic advisor, or the undergraduate associate dean. For information on categories of offences and types of penalties, students should refer to Policy 71, Student Discipline. For typical penalties, check Guidelines for the Assessment of Penalties. Appeals: A decision made or penalty imposed under Policy 70, Student Petitions and Grievances (other than a petition) or Policy 71, Student Discipline may be appealed if there is a ground. A student who believes he/she has a ground for an appeal should refer to Policy 72, Student Appeals.

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Note for students with disabilities: AccessAbility Services, located in Needles Hall, Room 1132, collaborates with all academic departments to arrange appropriate accommodations for students with disabilities without compromising the academic integrity of the curriculum. If you require academic accommodations to lessen the impact of your disability, please register with AccessAbility Services at the beginning of each academic term. Mental Health Support: Full details on wellness and mental health support initiatives, please visit this link: https://uwaterloo.ca/campus-wellness/services You could also download the WatSafe app at: https://uwaterloo.ca/watsafe/ to your phone to quickly access mental health support information. In addition to this, if you ever need help, please do not hesitate to contact the instructor or your assigned course TA. We are here to listen to you!

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