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Quiz 1 - Business Driven TechnologyQUIZ 1Part A: TRUE/FALSEAnswer ALL questions [10 marks]. Management information systems is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems. Information tech...

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Quiz 1 - Business Driven Technology QUIZ 1

Part A: TRUE/FALSE

Answer ALL questions [10 marks]. 1.

Management information systems is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems.

T

2. Information technology is a field concerned with the use of technology in managing and processing information.

T

3. Data are raw facts that describe the characteristics of an event.

T

4. Common departments found in an organization include accounting, management information systems, operations management, and delivery.

F

5. Information technology equals business success and innovation.

F

6. Information inquiring culture allows employees across departments to search for information to better understand the future and align themselves with current trends and new directions.

T

7. Information is data converted into a meaningful and useful context. 8. Three key resources-people, information, and information technology, (in that order of priority)-are inextricably linked. If one fails, they all fail.

T T

9. The four common information sharing cultures include information-functional culture, information-sharing culture, information-data culture, and information-discovery culture.

F

10. Almost all organizations today have an internal IT department, often called Operation Systems (OS) or Management Operation Systems (MOS).

F

Quiz 1 - Business Driven Technology

Part B: MULTIPLE CHOICES Answer ALL questions [10 marks]

1. What can IT enable an organization to accomplish? A. Reduce costs B. Improve productivity C. Generate growth D. All of the above Answer: D 2. What is a field concerned with the use of technology in managing and processing information? A. Technology’s role in business B. Management information systems C. Information technology D. Technology’s impact on business Answer: C 3. What is the business function receiving the greatest benefit from information technology?? A. Sales and marketing B. Customer service C. Operations management D. Human resources Answer: B 4. What is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems? A. Management information systems B. Information technology C. Technology’s role in business D. Technology’s impact on business Answer: A 5. Why do students need to study information technology? A. Information technology is everywhere in business B. Information technology is rarely discussed in business magazines C. Information technology is rarely used in organizations D. Information technology is found in only a few businesses Answer: D 6. Which of the following represents the order of priority for the three primary organizational key resources? A. Information, people, information technology B. People, information, information technology C. Information, information technology, people D. Information technology, people, information Answer: B 7. Which of the following represents the relationship between functional areas in a business? A. Independent B. Autonomous C. Interdependent D. Self-sufficient Answer: C 8. What is the name of a company’s internal IT department? A. Management information systems (MIS) B. Information systems (IS) C. Information technology (IT) D. All of the above

Quiz 1 - Business Driven Technology Answer: D 9. Which of the following is not a department found in most businesses? A. Payroll B. Accounting C. Management information systems (MIS) D. Human resources Answer: A 10. Which of the following statements is true? A. IT enables business success and innovation B. IT equals business innovation C. IT represents business success and innovation D. IT equals business success Answer: A

Good Luck!

Quiz 2 - Identifying Competitive Advantages QUIZ 2

Part A: TRUE/FALSE

Answer ALL questions [10 marks]. 1. Switching costs are typically used to influence the threat of substitute products or services.

T

2. A competitive advantage is typically temporary, unless it is a first-mover advantage.

F

3. A first mover advantage occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage.

T

4. Environmental scanning is the acquisition and analysis of events and trends in the environment external to an organization.

T

5. The Five Forces Model helps to determine the relative attractiveness of an industry.

T

6. Buyer power, supplier power, threat of products or services, threat of new entrants, and rivalry among existing competitors are all included in Porter’s Five Forces Model.

F

7. Supplier power in the Porter’s Five Forces Model is high when buyers have few choices of whom to buy from and low when their choices are many.

T

8. Loyalty programs reward customers based on the amount of business they do with a particular organization.

T

9. A reverse auction is an auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.

T

10. An entry barrier is typically used to influence the rivalry among existing competitors.

F

Quiz 2 - Identifying Competitive Advantages

Part B: MULTIPLE CHOICES Answer ALL questions [10 marks]

1. What is a competitive advantage? A. A product or service that an organization’s customers place a greater value on than similar offerings from a competitor B. A product or service that an organization’s customers value more highly than similar offerings from a supplier C. A service that an organization’s customers place a lesser value on than similar offerings from a supplier D. A product that an organization’s customers place a lesser value on than similar offerings from a competitor Answer: A 2. Which of the following represents supplier power in Porter’s Five Forces Model? A. High when buyers have few choices of whom to buy from and low when their choices are many B. Low when buyers have few choices of whom to buy from and high when their choices are many C. High when buyers have many choices of whom to buy from and low when their choices are few D. None of the above Answer: A 3. What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage? A. Private exchange B. First-mover advantage C. Environmental scanning D. Loyalty program Answer: B 4. What is the acquisition and analysis of events and trends in the environment external to an organization? A. Private exchange B. First-mover advantage C. Environmental scanning D. Loyalty program Answer: C 5. Which of the following represents buyer power in Porter’s Five Forces Model? A. Low when buyers have many choices of whom to buy from and high when their choices are few B. High when buyers have many customers of whom to buy from and low when their customers are few C. Low when buyers have many customers of whom to buy from and low when their customers are few D. High when buyers have many choices of whom to buy from and low when their choices are few Answer: D 6. All of the following are part of Porter’s Three Generic Strategies, except: A. Broad cost leadership B. Broad differentiation C. Focused strategy D. Business process strategy Answer: D

Quiz 2 - Identifying Competitive Advantages 7. What is an auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price? A. Reverse auction B. Private exchange C. Private auction D. Reverse exchange Answer: A 8. Which of the following is an example of the way that information technology can reduce supplier power for an organization? A. Switching costs B. Reverse auction C. Entry barrier D. Loyalty program Answer: B 9. Which of the following can an organization use to evaluate the effectiveness of its business processes? A. Porter’s Five Forces Model B. Three generic strategies C. Value chain D. First-mover advantage strategy Answer: C 10. Which of the following is considered a business process? A. Processing a customer’s order B. Processing a customer’s inquiry C. Processing a customer’s complaint D. All of the above Answer: D

Good Luck!

Quiz 3 - Strategic Initiatives for Implementing Competitive Advantages QUIZ 3

Part A: TRUE/FALSE

Answer ALL questions [10 marks]. 1. Supply chain management involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. 2.

T

Supply chain operation is the schedule for production activities including testing, packaging, and preparation for delivery.

T

3. Supply chain logistics is the product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing.

T

4. Supply chain strategy, supply chain partners, supply chain operation, and supply chain logistics are the four basic components of supply chain management.

T

5. A business process is the analysis and redesign of workflow within and between enterprises.

F

6. Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

T

7. Customer relationship management involves managing all aspects of a customer’s relationship with an organization.

T

8. Supply chain partners are the partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics.

T

9. Customer relationship management involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability.

T

10. Supply chain logistics is the strategy for managing all the resources required to meet customer demand for all products and services.

F

Quiz 3 - Strategic Initiatives for Implementing Competitive Advantages

Part B: MULTIPLE CHOICES Answer ALL questions [10 marks]

1. Which of the following is not a valid way that a CRM system can collect information? A. Accounting system B. Order fulfillment system C. Inventory system D. Customer’s personal computer Answer: D 2. What does supply chain management involve? A. The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency B. The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability C. The management of information flows between and among stages in a supply chain to maximize total supply chain costs D. None of the above Answer: B 3. All of the following are part of the four basic components of supply chain management, except: A. Supply chain customers B. Supply chain strategy C. Supply chain partners D. Supply chain logistics Answer: A 4. What is CRM? A. A strategy B. A technology C. Both a technology and a strategy D. Neither a technology nor a strategy Answer: C 5. What is business process reengineering? A. The analysis and redesign of workflow within and between enterprises B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations D. None of the above Answer: A 6. Which of the following is not a valid way that a CRM system can collect information? A. Accounting system B. Order fulfillment system C. Inventory system D. Customer’s personal computer Answer: D 7.What is a business process? A. The analysis and redesign of workflow within and between enterprises B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations D. None of the above Answer: B

Quiz 3 - Strategic Initiatives for Implementing Competitive Advantages 8. What is the key word in ERP? A. Enterprise B. Resource C. Planning D. All of the above Answer: A 9. What is enterprise resource planning? A. The analysis and redesign of workflow within and between enterprises B. A standardized set of activities that accomplish as specific task, such as processing a customer’s order C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprisewide information on all business operations D. Involves managing all aspects of a customer’s relationship with an organization to increase customer loyalty and retention and an organization’s profitability Answer: C 10.What is the purpose of business process reengineering? A. To make all business processes best-in-class B. To make all employees best-in-class C. To make all business partners best-in-class D. All of the above Answer: A

Good Luck!

QUIZ 4

[MEASURING THE SUCCESS OF STRATEGIC INITIATIVES]

Part A: TRUE/FALSE Answer ALL questions [10 marks]. 1) Benchmarks are baseline values the system seeks to attain.

T

2) Effectiveness is “doing the right things”.

T

3) Efficiency focuses on the extent to which an organization is using its resources in an optimal way.

T

4) Key performance indicator is a process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance.

F

5) Measuring the amount of Web site traffic is the best way to determine a Web sites success.

F

6) Effectiveness focuses on how well an organization is achieving its goals and objectives.

T

7) Canada is ranked first in terms of e-government efficiency IT metrics.

F

8) Customer relationship management metrics measure user satisfaction and interaction and include sales metrics, operation metrics and financial metrics.

F

9) Abandoned registration is the number of visitors who start the process of completing a registration page and then start the activity.

F

10) Effectiveness IT metrics include throughput, speed, and availability.

F

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QUIZ 4

[MEASURING THE SUCCESS OF STRATEGIC INITIATIVES]

Part B: MULTIPLE CHOICES Answer ALL questions [10 marks] 1. Which of the following is not a type of effectiveness IT metric? A. Customer satisfaction B. Conversion rates C. Financial D. Web traffic ANSWER D

2. Which term is used to describe the ease with which people perform transactions and/or find information? A. Usability B. Customer satisfaction C. Financial D. Conversion rates ANSWER A

3. What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer? A. Usability B. Customer satisfaction C. Financial D. Conversion rates ANSWER B

4. What types of security must an organization offer its customers when it provides them with the ability to purchase products over the Internet? A. Encryption B. SSL C. Secure Sockets Layers D. All of the above ANSWER D

5. What are the measures called that are tied to business drivers? A. IT efficiency B. IT effectiveness C. Key performance indicators D. None of the above ANSWER C

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QUIZ 4

[MEASURING THE SUCCESS OF STRATEGIC INITIATIVES]

6. When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate? A. Upper right-hand corner B. Lower right-hand corner C. Upper left-hand corner D. Lower right-hand corner ANSWER A 7. What do most companies measure to determine the success of their Web sites? A. Throughput B. Speed C. Traffic D. Availability ANSWER C

8. Which of the following metrics help managers measure and manage strategic initiatives? A. Web site metrics B. Web site metrics, SCM metrics, SCR metrics, and RBP metrics C. Web site metrics, SCM metrics, CRM metrics, BPR metrics, and ERP metrics D. Web site metrics, SCM metrics, balanced scorecard metrics ANSWER C

9. Which of the following are supply chain management metrics? A. Abandoned shopping carts, page exposures, total hits, unique visitors B. Back order, customer order promised cycle time, customer order actual cycle time C. Number of prospective customers, cases closed same day, number of marketing campaigns D. Learning and growth perspective, internal business process perspective, customer perspective, and financial perspective ANSWER B

10. How many perspectives does the balanced scorecard use to view an organization? A. Two B. Three C. Four D. As many as required by the organization ANSWER C

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QUIZ 5

[ORGANIZATIONAL STRUCTURE THAT SIPPORT STRATEGIC INITIATIVE]

Part A: TRUE/FALSE Answer ALL questions [10 marks]. 1) Ethics are the laws that guide our behavior toward other people.

F

2) Job titles, roles, and responsibilities do not differ from organization to organization.

F

3) It is the responsibility of the CIO to ensure effective communications between business and IT personnel.

T

4) Privacy is the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent

T

5) One of the main ingredients in trust is privacy.

T

6) Counterfeit software is manufactured to look like the real thing and sold as such.

T

7) The chief technology officer is responsible for collecting, maintaining, and distributing the organization’s knowledge.

F

8) Chief Information Officer (CIO) oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives.

T

9) Pirated software is the unauthorized use, duplication, distribution, or sale of copyrighted software.

T

10) Security is the right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent.

F

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QUIZ 5

[ORGANIZATIONAL STRUCTURE THAT SIPPORT STRATEGIC INITIATIVE]

Part B: MULTIPLE CHOICES Answer ALL questions [10 marks]

1. Which of the following activities does a CIO perform? A. Oversees all uses of information technology B. Ensures the strategic alignment of IT with business goals C. Ensures the strategic alignment of IT with business objectives D. All of the above ANS: D

2. Broad functions of a CIO include all of the following, except: A. Ensuring the delivery of all IT projects, on time and within budget B. Ensuring that the strategic vision of IT is in line with the strategic vision of the organ...