Myhub supermarkets next steps qrg v1 PDF

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Supermarkets Team Member Quick Reference Guide You’ve made it to myhub! Your onboarding journey has begun, this Quick Reference Guide explains the next steps.

myhub To-Do tiles Tiles 1&2 are DUE NOW. If you haven’t completed them already, here’s a recap:

1. Click the first tile ‘1. Update Personal Details’ to review and complete your details. You can edit information previously supplied and we’ll need your emergency contact and bank details. 2. After you’ve submitted your information, click the 2nd tile ‘2. Update TFN & Super Information’, to review and complete your Tax File Number and Superannuation details. We’ll get busy setting you up in our systems! If you’d like to complete your profile too, go ahead – you can do this at any time.

myhub Onboarding tiles You’ve already found your way to the ‘3. Next Steps & Help’ tile. Other tiles you can access straight away include:

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Where to Go – view the street address of your new work location and any instructions added by your manager.

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Useful Contacts – see who you’ll be working with.

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Congratulations! – watch the video.

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Code of Conduct – read about how we work together.

The other onboarding tiles including Learning Hub, mycoles, Team Dress and Availability will require a different login (see mycoles email section on page 2).

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First Issued: June / 2020 Current Version: Sept / 2020 Ref: Onboarding Quick Reference Guide Supermarkets_v1.1

Supermarkets Team Member – Quick Reference Guide

mycoles login email Keep a lookout for an email from ‘[email protected]’ in the next few days*, which will provide additional login details. After you receive your email, you’ll be able to complete the rest of your onboarding by accessing the following tiles: •

mycoles – you can reset your password and check out our awesome mycoles website!

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Learning Hub – you’ll complete your Successful Starts onboarding modules. See page 3 for more details.

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Team Dress – you can order your uniform.

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Availability – you can update your availability so your manager knows which days and times you can work.

Remember: •

You can’t access these tiles until you receive your mycoles email.

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It may take a few days for your email to arrive.

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Check your junk folder in case the email doesn’t make it to your inbox.

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When you receive your email, click on the mycoles tile to reset your password.

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Until your first day in store, you’ll use both logins:

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myhub login to access your myhub portal.

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mycoles login to access some of your tiles.

From your first day in store, you’ll use your mycoles login for everything!

*or if your start date is more than a couple of weeks away, you’ll receive the email 20 days prior to your start date.

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First Issued: June / 2020 Current Version: Sept / 2020 Ref: Onboarding Quick Reference Guide Supermarkets_v1.1

Supermarkets Team Member – Quick Reference Guide Successful Starts After you receive your mycoles login email and reset your password via the mycoles tile, complete your Successful Starts ‘Welcome & We Care’ online modules. 1. Click on the Learning Hub tile and login using your new mycoles username and password. 2. Locate the ‘Assigned Learning’ menu and click on ‘Successful Starts: Welcome & We Care’ to display the page. 3. Click on each activity to complete: Step 1 - Welcome •

Welcome to Coles: a video showcasing the ‘good things’ we do and why it’s great to work at Coles!

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Welcome to Supermarkets: an interactive video that walks new team members through a Supermarkets store.

Step 2 – We Care •

Workplace Behaviour: explains our responsibilities in how we treat everybody.

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Protecting Customer Confidence: explains our responsibilities to our customers.

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The Code: a digital booklet and sign off covering our expectations in the workplace.

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Introduction to Health, Safety & Wellbeing: explains how to look after ourselves, our customers and each other at work.

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Introduction to Food Safety: explains food safety at Coles and responsibilities in preventing food contamination and risk to our customers.

Step 3 – Next Steps You can stop here – Supermarkets Induction covers the additional training you’ll receive when you arrive in store for your first day.

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First Issued: June / 2020 Current Version: Sept / 2020 Ref: Onboarding Quick Reference Guide Supermarkets_v1.1

Supermarkets Team Member – Quick Reference Guide FAQs I can’t access all the tiles on myhub? Some of the tiles under the Onboarding section, require a different login. You’ll be able to access all the tiles after you receive your mycoles welcome email from ‘[email protected]’, which contains additional login details. When will I be inducted at my store? You will be contacted by your manager (or your Office in Charge or Induction Champion in some Supermarkets stores) who will let you know when your induction day is and what time to arrive. To speed up the process, ensure your complete your To-Do steps as soon as possible. If you’re getting close to your start date and you haven’t received a call, contact your store or site directly. I don’t have a computer or iPad at home. How do I complete the Welcome & We Care modules before my first day? The Welcome & We Care modules can be completed from home but also from other locations such as the local library or on a personal device. All you need is internet access and your mycoles login. If you can’t complete your learning from home or another location, talk to your store who will arrange for you to complete your learning in store before your first day. Ensuring a safe and comfortable learning environment If you are completing learning from home, it is your responsibility to ensure you do so in a safe and comfortable environment. The most important thing is that you move regularly. This means standing up and stretching your legs every 30 minutes. What if I can’t complete the induction modules in the time allocated? The duration for each of the online modules has been determined by the Coles Learning team. The allocated time is based on best practice and takes into account individual learning styles and paces. If you take longer than this time, you won’t be entitled to additional pay to complete outside of the allocated paid shift. However, you can talk to your Department Manager to find some additional time in store during another paid shift. When will I get paid for completing the Welcome & We Care modules? You will receive payment for the allocated time in the weekly pay cycle after your first shift. I don’t think I received payment for this, who do I talk to? All pay queries should be directed to the Office in Charge at your store. I can’t find anything under my Assigned Learning in the Learning Hub? If you can’t see Successful Starts under your Assigned Learning, you can use the Search field to locate the pages.

Simply type ‘Successful Starts’ and click on the tiles under Supermarkets.

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First Issued: June / 2020 Current Version: Sept / 2020 Ref: Onboarding Quick Reference Guide Supermarkets_v1.1

Supermarkets Team Member – Quick Reference Guide Step 3: Supermarkets Induction Once in store, you will continue to access the Learning Hub to continue your induction. This can be accessed via the Welcome & We Care page (Step 3).

or under your assigned learning and clicking on ‘Supermarket Induction’.

Select your department from the drop-down menu at the top of the page.

How do I upload a licence or certificate? If a mandatory licence or certificate was required as a condition of employment, you must upload it via the Learning Hub when you begin your role. Click on the Learning Hub tile, then click on the ‘Help’ section for instructions on how to upload.

I have a query, who can I contact? If you have a query you need answered before your start date, get in touch with your recruiter who will be happy to help.

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First Issued: June / 2020 Current Version: Sept / 2020 Ref: Onboarding Quick Reference Guide Supermarkets_v1.1...