OB Ch. 1 Flashcards Quizlet PDF

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OB Ch. 1

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Terms in this set (47) Task four major internal

People

components

Technology Structure

Task

People

An organization's mission, purpose, or goal for existing

The human resources of an organization.

The intellectual and mechanical processes Technology

used by an organization to transform input into products or services that meet its goals.

Structure

h

the systems of communication, authority, and roles, and workflow

External task

different constituents; suppliers, customers,

enivornment

and federal regulators. 6

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organization

the materials and resources as they are Throughputs

transformed by the organization's technology component

The transfer is complete. material and Outputs

resource become product or service for customers, consumers, and clients.

reflects orderly, idealized view of Clockwork metaphor

organizational behavior devoid of conflict or dilemma because all the working parts (the people) mesh smoothly

Snake pit metaphor

Opportunities

change

Challenge

Organizational behavior

Conveys the daily conflict, distress, and struggle in organizations.

Favorable times or chances for progress and advancement

the transformation or modification of an organization and/or its stakeholders

The call to competition, contest, or battle.

The study of individual behavior and group dynamics in organizations

job, the design of work, communication, Organizational variables

performance appraisal, organizational design, and organizational structure

h

6

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concerned with

behavioral dynamics

Human behavior

internal perspective

categories

external perspective

workers' minds to understand their Internal perspective

behavior. (psychodynamically oriented) thoughts, feelings

focuses on factors outside the person to external perspective

understand behavior (consequences and environmental forces)

Psychology Sociology Interdisciplinary

Engineering

Influences

anthropology management medicine

Psychology

Sociology

the science of human behavior (work motivation)

the science of society (norms and standards)

applied science of energy and matter Engineering

(human productivity and efficiency in work behavior)

Anthropolgy

h

the science of human learned behavior (organizational performance)

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(design, implementation, and management)

Medicine

applied science of treating diseases (health and well-being)

1) have positive attitude action steps to adapting

2)ask questions

to change are

3)listen to the answers 4) be committed to success

people Open systems of

tasks

interacting

technology structure

formal organization

Informal organization

official, legitimate, and most visible part of the organization.

the unofficial and less visible part of the system

Studies conducted during the 1920's and Hawthorne studies

1930's that suggested the importance of the informal organization

Global competition

Win in a competitive

leading force driving at work

product and service quality

environment

Quality

h

rubric for products and services of high status

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Total quality Managment

customers' needs are met and their expectations exceeded.

philosophy for company-wide quality Six Sigma

improvement. (customer driven, quantitative data, and saving money)

Executive ownership Business Strategy, execution system Six Sigma focuses

Truly cross-functional Focused training with verifiable return on investment Business results oriented

Self-directed Quality initiative TQM focuses

Largely within a single function No mass training in stats and quality ROI Quality oriented

1) the increasing globalization of org's operating territory Managing behavior

2) the increasing diversity of org workforce

during changing time

3) continuing demand for higher levels of

problems:

moral and ethical behavior at work 4)continuing technological innovation with its companion need for skill enhancement

Objective Knowledge Learning OB 3 activities

Skill development applied in real world settings

Objective knowledge

h

Knowledge that results from research and scientific activities

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1) resource mgmt skills 2) info mgmt skills US DOL essential skills

3) personal interaction skills 4) systems behavior and performance skills 5) technology utilization skills

Key function of

engaging the student in individual or group

experiential learning

activities that are systematically reviewed

1) responsibility for their own behavior, self correcting learning guidelines

actions, and learning 2) actively participate in the indi or group learning activity 3) open to new info

advantages of structured, experiential learning

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that a person can explore new behaviors and skills in a comparatively safe environment

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