OB Chapter 14 Test PDF

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Exam Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following is a ) B) rise of discount retailers C) high personal debt levels D) mergers and consolidations E) low interest rates

in an

?

2) Ted's organization was undergoing massive change; managers are reviewing the . Thus, the target for change is the organization's A) tasks. ) C) structure. D) culture. 3) For a long time, Karen's organization has been suffering from a lack of To change this, Karen's organization must target organizational ) B) tasks. C) objectives. D) strategy.

1)

2) E) strategy. .

3)

E) people.

4) George has recently been given a new set of that are very specific and quite different from what they were before. The target of change in this case is the organization's A) purpose. ) . C) people. D) culture. E) strategy.

4)

5) A recent change initiative forced a company to strive for greater efficiency. HR professionals were brought in to investigate people's jobs and . The target of change in this case is the organization's A) structure. ) C) purpose. D) culture. E) people.

5)

6) Jamal's company seems to be more selective these days regarding ; the organization is placing much more emphasis on training new hires, as this has been considered to be a real weakness of the organization in the past. The target of change in this case is the organization's ) . B) purpose. C) tasks. D) culture. E) structure.

6)

7)

7)

are responsible for A) unplanned change. B) planned change. C) coping with ongoing change. ) . E) change bias.

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8) How are outside consultants at a when hired as change agents? ) B) inadequate understanding of basic organizational behaviour C) prone to initiating too few reforms D) less objective than staff E) prone to inaction through inadequate understanding

8)

9) How are at a A) know people's attitudes ) C) know people's behaviour D) are less cautious E) have greater objectivity

9)

10)

when managing change activities?

in an organizational setting is ) . B) change of people. C) technological change. D) cultural change. E) change in physical setting.

10)

11) An organization that engages in corporate social responsibility because it aligns better with the of its employees is targeting ) . B) competition. C) people. D) purpose. E) strategy.

11)

12) Which of the following is A) employee ) C) manager D) non- manger E) outside consultant

12)

?

13) Your employer improves the equipment at your change? ) B) people C) structure D) physical setting E) culture 14)

; he is targeting which of the following for

professor of leadership at Harvard Business School, is known for A) organizational targets for change. ) . C) action research. D) appreciative inquiry. E) a three- step model of the change process.

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13)

14)

15) Within the action research process, which step follows ? A) feedback ) C) diagnosis

15) D) action

E) evaluation

, one can increase the use of

16)

16)

) . B) refreezing. C) restraining forces. D) freezing. E) change. 17) Which of the following is a component of the change process? A) refreezing the new change B) movement to a new state C) unfreezing the status quo ) E) modifying driving and/or restraining forces

17)

18) Khalid is aware that the best way to stabilize his change efforts is to successfully . This is known as A) restraining. B) moving. C) unfreezing. D) driving. )

18)

19)

19)

for change throughout the organization is an example of A) refreezing. B) freezing. C) moving. ) . E) planning.

20) Steve is rewarding short term A) groupthink forces. ) C) driving forces. D) moving forces. E) restraining forces.

as a way of sustaining change. Steve is attempting to manage .

21) Zelda began A) dreaming

20)

21) This is known as the ________ step of appreciative inquiry. B) design C) driving )

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E) destiny

22) Once Andy completed the discovery step of his appreciative inquiry initiative, he began . This is known as the ________ step of appreciative inquiry. A) downsizing B) driving C) design D) destiny )

22)

23) Roy's organization is currently of how the organization will look and a common view of its unique qualities based on the articulation of its "dreams." This is known as the ________ step of appreciative inquiry. A) downsizing ) C) destiny D) driving E) depressive

23)

24) Regis requested his staff members to their change efforts. This is known as the ________ step of appreciative inquiry. ) B) driving C) dreaming D) depressive E) downsizing

relating

24)

25) The first thing that John, an organizational change consultant, did when he arrived was attempt to

25)

. This is known as A) strategy. B) refreezing. C) unfreezing. ) E) SWOT analysis. 26) Which of the following best describes in the action research process? A) sharing analysis and action with management ) C) evaluating the action plan's effectiveness D) sharing diagnosis and analysis with management E) sharing analysis and action with employees 27) Which of the following correctly identifies the A) detection, design, dreaming, destiny B) discovery, dreaming, design, fortune ) D) discovery, devise, dreaming, destiny E) discovery, design, visioning, destiny

26)

?

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27)

28) Tony's approach to instituting change is . This approach to change is known as A) appreciative inquiry. B) resistance. C) refreezing. D) unfreezing. )

28)

29) Which step in appreciative inquiry sees employees ) B) dreaming C) detection

29)

of its organization? D) design E) destiny

30)

30) Balancing driving and restraining forces to stabilize a change intervention is termed ) B) planned change. C) teamwork. D) movement. E) unfreezing. 31) Which step in appreciative inquiry sees employees explore the organization? A) destiny B) design C) discovery D) detection

of the

31)

32) To move from the status quo, you need to do all of the following A) increase driving forces. ) . C) decrease restraining forces. D) reduce resistance. E) increase attractiveness of alternatives.

32)

33) Your small company has discovered that other companies are able to outbid you; your entire operation and product are in need of complete reorganization and redesign. You brainstorm with your employees to identify solutions to this new problem. This process is called ) . B) flexible inquiry. C) action research. D) strategic planning. E) TQM.

33)

34) Several months later, you find that the production department is from the need for change in the company; You hear them talking one day about "how no one else can run these machines" and "no one else knows how make the product like us." Because the whole department seems to share this view, you are facing ) . B) process-value resistance. C) re-engineering resistance. D) individual resistance. E) productivity resistance.

34)

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35) You meet with the production department and discuss the need for change; it is apparent that some individuals want to change, but the This type of organizational resistance to change is called A) threat to resource allocations. B C) limited focus of change. D) structural inertia. E) threat to power.

35)

36) When the production department workers say " " and "no one else knows how make the product like us" the type of organizational resistance is A) limited focus of change. B) threat to power. . D) structural inertia. E) group inertia.

36)

37) Your whole executive team is involved in planning and organizing for the changes necessary, and to add support you hired an outside consultant to give additional energy and expertise to the team. At recent meetings you notice increased tension and behaviours that show a , but also directly to the outside consultant; this used to be a stable and supportive group. The organizational resistance to change is A) structural inertia. B) limited focus of change. C) group inertia. D) threat to resource allocation. ) .

37)

38) One proposed change is to

38) to fund technology changes. Organizational resistance to this

change would be called A) structural inertia. B) limited focus of change. C) group inertia. ) E) threat to power.

.

39) The marketing and sales department have been supportive of change and demonstrated real leadership with innovative ideas for how to improve the company. that you feel you have to rein them in and ask them to be more conservative in their ideas. This type of organizational resistance is called A) structural inertia. ) . C) group inertia. D) threat to resource allocation. E) threat to power.

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39)

40) Because of resistance to change, your management team decides on a weekly basis, one change initiative the company is taking and why it is important. This tactic of change agents is called ) . B) participation and involvement. C) developing positive relationships. D) manipulation and co - optation. E) explicit and implicit coercion.

40)

41) The re-engineering process requires reorganization around horizontal processes; the executive team knows this announcement will create resistance to change and stress in the organization. Because this change for another few months, it is agreed the weekly blog will not report on this matter. This strategy for overcoming resistance to change is called A) education and communication. B) participation and involvement. C) developing positive relationships. ) E) explicit and implicit coercion.

41)

42) It is well known that Ed's . Ed charisma and high energy give the unit a fun atmosphere and an outward focus. When Ed introduces change, his employees embrace it. This strategy for overcoming resistance to change is called A) education and communication. B) participation and involvement. ) . D) manipulation and co - optation. E) explicit and implicit coercion.

42)

43) It is A) deferred.

43)

)

.

when it is C) subtle.

D) implicit.

E) passive.

44) Individual resistance to change can arise from many factors. Which of the following is these factors? A) fear of the unknown B) habit ) D) skepticism E) economic factors

one of

44)

45) You have heard that the department is going to reorganize. You are opposed to the reorganization because you fear . Your reason for resistance is ) B) skepticism. C) economic factors. D) selective information processing. E) habit.

45)

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46) Which of the following resistances explains an employee who worries they do not have the skills and behaviours required of the new situation? A) security ) C) selective information processing D) skepticism E) fear of the unknown

46)

47) Which of the following is A) skepticism B) lack of trust ) D) different assessments E) self- interest

47)

a source of individual resistance to change?

48) An example of individual resistance to change is A) group inertia. B) structural inertia. C) limited focus of change. D) threat to expertise. ) .

48)

SCENARIO 14-1 Your supervisor has restructured the jobs within your division and some of your colleagues are not pleased. . Since he is paid by the amount he produces, his pay might be reduced. ff. Doug feels he had no say in the change and has developed a negative attitude. 49) Refer to Scenario 14 - 1. The source of Don's resistance is ) . B) self- interest. C) skepticism. D) lack of trust. E) different assessments.

49)

50) Refer to Scenario 14 - 1. The source of Tony's resistance is A) lack of trust. B) skepticism. C) different assessments. D) low tolerance for change. )

50)

51) The built- in mechanisms that an organization has to A) threat to expertise. ) . C) habit. D) economic factors. E) selective information processing.

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are referred to as

51)

52) Which of the following is a A) habit B) security ) D) economic factors E) selective information processing

?

52)

53) Which of the following is change? A) participation ) C) co- optation D) manipulation E) communication

a tactic a change agent could use for dealing with resistance to

53)

54) Which of the following is ) B) coercion C) fairness D) education E) participation

a way to overcome resistance to change?

54)

55) When your manager suggests

as a method to reduce resistance to change, he means . B) the use of threats or force to obtain compliance. C) the use of co - optation to obtain compliance. D) the establishment of a collective bargaining committee on each side of the issue. E) communicating facts to make the situation clear to everyone.

55)

is best defined by which of

56)

56) the following tactics? A) participation B) facilitation and participation ) D) coercion E) facilitation and support 57) If individuals resisting change this attempt to gain their support for change is called

57)

B) manipulation. C) facilitation. D) coercion. E) co- optation. 58)

to overcome resistance to change is called A) negotiation. B) participation. ) . D) coercion. E) co- optation. 9

58)

59) The application of direct threats or A) authority. B) manipulation. ) D) co- optation. E) power.

is called

60) Which of the following is true with regard to the politics of change? A) The impetus for change is likely to come from individuals who are new to an organization. B) Change implies political activity. C) Change is a threat to status and position. D) Radical change is too threatening. ) .

59)

60)

SCENARIO 14-2 Johnson Farm Products is expanding its traditional business with farmers to include home gardeners. The sales personnel who have had good long - term relationships with area farmers do not meet this change with enthusiasm. You know the change will be difficult if you cannot obtain their cooperation. 61) Refer to Scenario 14 - 2. You have decided the sales personnel in planning for the change and in stocking appropriate new items. This method for overcoming resistance is referred to as A) facilitation and support. B) education and communication. ) D) negotiation. E) manipulation and co - optation.

61)

62) Refer to Scenario 14 - 2. You have brought in a local marketing expert demographics and the changing nature of the area in which you live. This is overcoming resistance through the use of A) manipulation. B) negotiation. C) participation. D) co- optation. )

62)

63) Refer to Scenario 14 - 2. You have threatened positions and even to close down the company if your employees don't change their attitudes. You are using A) negotiation. B) participation. C) facilitation and support. ) E) education and communication.

63)

64) In the early stages of his effort to change his department to make it more effective, Sammy noticed that his staff responds to his suggestions for change by offering opposite or to each of Sammy's reasons. This is an example of individual resistance due to A) skepticism. B) fear of the unknown. C) selective information processing. D) self- interest. )

64)

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65) Anna believes the biggest impediment to change in her organization is the built - in mechanisms that . These mechanisms are known as A) individual inertia. ) C) security. D) group inertia. E) habit.

65)

66) Yanni has noticed that one of the main reasons why his staff is resisting the changes that he wants to implement is that they . The best approach that he can adopt to overcome this resistance is A) negotiation and agreement. ) C) facilitation and support. D) participation and involvement. E) manipulation and co - optation.

66)

67) Harry has

that he wants to put in place. His

67)

68) Carrie is resistant to changes taking place in the organization. Her boss suspects that she is doing this because she thinks that . This is known as individual resistance based on A) misunderstanding. B) lack of trust. C) different assessments. D) low tolerance for change. ) .

68)

69) When a group change because of A) structural inertia. B) self- interest. C) threat to expertise. ) E) group inertia.

69)

to overcome their resistance is A) negotiation and agreement. B) education and communication. ) D) participation and involvement. E) facilitation and support.

70) ________ is a paradox because it requires A) Organizing B) Performing ) D) Belonging E) Participating

as a result of a change, they will resist

on the past while rejecting it at the same time.

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70)

71) ________ is a paradox because it calls for setting empowerment and flexibility.

and leading while requiring

71)

B) Performing C) Learning D) Belonging E) Participating 72) ________ is a paradox between creating organization - wide to concentrate effort and recognizing the diverse goals of stakeholders inside and outside the organization. A) Organizing ) C) Learning D) Belonging E) Participating

72)

73) ________ is a paradox between establishing a sense of collective identity and acknowledging our desire to be recognized and as unique individuals. ) B) Identifying C) Performing D) Learning E) Organizing

73)

74) One way to move the company toward a create A) unfreezing. B) communication systems. C) appreciative inquiry. ) . E) short tenure in management.

and to change would be to

74)

75) After years of development, William's organization has introduced a new product that has capabilities that no other product on the market can approximate. This new product is an example of a specific change known as A) design. B) destiny. ) D) dreaming. E) re-engineering.

75)

76) Whenever an error is detected in Mike's department, the tendency is to correct it by referring to past routines or present policies. This is known as A) discontinuous learning. ) . C) double-loop learning. D) organizational learning. E) continuous learning.

76)

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77) A characteristic of A) short tenure in managers. ) C) process value analysis. D) re-engineering efforts. E) low interunit communication.

is

77)

78) Change can occur quickly in organizations that have A) continuous learning. B) single-loop learning. C) discontinuous learning. ) . E) organizational learning. 79) When the commitment to learning organization principles? A) continuous learning ) C) strategic leadership D) inquiry and dialogue E) system connection

78)

this is...