OD tutorial 3 PDF

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Tutorial answer for Farm Bank and OD Letters case ...

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SCHOOL OF MANAGEMENT UNIVERSITI SAINS MALAYSIA SEMESTER I, ACADEMIC SESSION 2018/2019 BACHELOR OF MANAGEMENT

AOW 359 ORGANIZATIONAL DEVELOPMENT TUTORIAL 3 REPORT

GROUP NAME: MAVERICKS TUTORIAL SLOT: TUESDAY 1pm – 2pm GROUP MEMBERS: Name Mohamad Aiman Arif bin Jumadi (Leader) Muhammad Hafizzi bin Halis Nurfaatin binti Mohamed Naser Nur Atirah binti Mohd Tarmizi Nabilah bt Hashim

ID 135453 133084 133114 133103 133088

Case: The Farm Bank The Farm Bank is riddled with several macro-level problems. Mainly the employees who are not prepared for change. As a result, the employees were unable to use the Management Information System at its most effectivity. Besides that, the older member of the organization continues to function the same way they did before the Management Information System was implemented, and they also seem to be uninterested in changing or updating the way they are operating. On micro-level, the problems can be seen on the way how Al Hassler, who in-spite of knowing the factors that causing this issues, chose not to work on making any improvements on how functional the Management Information System can be for the employees and the organization as a whole and remain silent because he doesn’t want to offend Frank Swain. On the other hand, the Management Information System aren’t being utilized effectively because it is not as useful as it was intended to be. The causes of this problem can be pointed at the department head of The Farm Bank, Al Hassler, who is keeping the survey result a secret from Frank Swain and other employees. Besides that, older member of The Farm Bank can also be included as the causes for this problem because they are so fixated with doing everything their own way and are so comfortable with how things are. Lastly, this problem is also caused by the zero amount of formal training given to the employees teaching them how to properly use the Management Information System. There are various systems that has been affected by this issue. The goals and values system has been affected by the employees at The Farm Bank do not seem to be on board with modernizing and using the Managerial Information System most effectively. The organization has not emphasized valuing these improvements nor have they set goals for themselves along the way. Meanwhile, the managerial system is affected by the broken relationship between Al Hassler and Frank Swain, for reasons unknown to us but as a result, important information like the results of the survey are not being shared between them and the organization is suffering. Finally, the psychosocial system is affected by employees like Hassler who prolonging the

organizations problems by not demonstrating proper management behaviors as seen by him withholding the results of Valerie Wyatt’s survey. The communication and decision-making occurring as a result of the improper use of the Management Information System is ineffective and counterproductive to the organizations operation. There are several alternatives that could be taken. The first one is The Farm Bank could provide a formal training for their employees on how to utilize the Management Information System. Besides that, modifications to the Management Information System should be done in order to ensure it is meeting the organizations as well as the employees’ needs. Lastly, Wyatt could convince Hassler to share the results with Swain. As for recommendations, the first thing that needs to happen is Swain needs to learn about the results of the survey conducted by Wyatt. Once Swain is informed of these he can learn and understand just how important modifications of the Management Information System are. With this knowledge they can address the different functions of the Management Information System to ensure it is meeting the needs of the organization and the employees. This should also include mandatory training for all Farm Bank employees so that everyone is on the same page and equipped to use the updated technology. They could follow this up with another survey to ensure that the Management Information System is optimal and make any necessary adjustments from there.

CASE: The OD Letters The XRS group is facing with a number of macro-level problems. The first one being lack of leadership, and communication within the group during the retreat. This issues can already be proven through the unproductivity of the project team who are having trouble with producing any form of results. Besides that, the group members seem to be having low morale and friction among themselves. On the micro-level, the XRS group seems to be having problems with John Everet, who doesn’t know how to manage a group of employees despite of holding the position as the project manager and has attended team leadership courses. Other than that, despite of Everet’s incompetency, nobody from the group tries to step up and be the leader. Lastly, there are some employees who aren’t taking the retreat seriously and just treating the whole team building exercises as a joke. As it has been stated in one of the paragraphs, John Everet is the main cause for the problems faced by XRS group. Firstly, it is because Everet himself, as the project manager, didn’t take the retreat seriously which in turn has influenced other employees to follow his attitude Besides that, Everet is more focused on himself as a manager than with the success of the team building exercises that his employees are taking part in which indirectly shows that he is not concerned with the feelings or attitudes of his employees during the retreat. There are a number of systems that has been affected by this issue. The first one is the goals and values system which has been affected by the group inability to meet the company goals in the two years that Everet has been the manager. Meanwhile, the structural system has also been affected by Everet. Who has ruined the entire purpose of the retreat, and creating distance between employees, rather than bringing them closer together. Lastly, the psychosocial system has also been affected and can be seen through the employees who feel disrespected by Everet during the retreat, therefore loosing respect for him as a manager. There are several alternatives that can be implement. The first one being firing John Everet and hiring a new top manager, which has already been done. Besides that, the XRS group should probably decide to not return to any more team building retreats such as this one since it has

proven to be ineffective. Finally, the XRS group should plan more team building exercises at the workplace during the workday so that these retreats can be eliminated in the future. The recommendation is to have Ryan, who is the new project manager, to set roles and guidelines for the team and develop and implement a process intervention to help the team make decisions and rebuild team cohesion. Within the team setting, attempting to make sense of the conflicting and chaotic nature of the internal change needed would benefit team communication and enhance the desired outcome goals. The other recommendation would be to have another exercises or training session on team development process....