Part 2 Meeting the Needs of Service Users PDF

Preview

Summary

Download Part 2 Meeting the Needs of Service Users PDF

Description

Meeting the Needs of Service Users

Q3 word count: 994 Q4 word count: 900

1|Page

Table of Contents Introduction......................................................................................................................................3 Q3 Reflect on individual role in the implementation of care to meet the needs of service users....3 Care Planning...............................................................................................................................3 Plan implementation....................................................................................................................4 The role of individual in implementation:-..................................................................................4 Practitioner...............................................................................................................................4 Care assistant...........................................................................................................................5 Team work...............................................................................................................................5 Relationship establishing.........................................................................................................5 Respectful behavior.................................................................................................................5 Q4 Demonstrate the ability to communicate good practice to others..............................................6 Fulfilling duty of care..................................................................................................................6 Effective communication.............................................................................................................6 Personal and professional development.......................................................................................7 Health and safety.........................................................................................................................7 Safeguarding................................................................................................................................8 Conclusion.......................................................................................................................................8 References........................................................................................................................................8

2|Page

Introduction In a medical care hospital, ensuring the quality based service to the service users of patients is a very challenging task because the hospital has to have enough resources to provide consistent service to them. The hospital authority has to make a proper planning in order to make a framework to provide maximum effective service to the patients within a specific period of time and the implementation of the planning should be done through working altogether. All the service provides should aware about the individual’s roles and responsibilities towards the service users or patients. The CHFT hospital needs to enhance its resource and develop the skills of the personnel to create a good service based environment inside the hospital.

Q3 Reflect on individual role in the implementation of care to meet the needs of service users All the service providers who are directly or indirectly connected with providing service facilities to the services users must be aware about roles and responsibilities that should be kept in order to ensure the proper care facilities for the patients of the hospital.

Care Planning Care planning alludes to the thing in which the arrangement about the considerations that be given to the users of services are set up through understanding the requirements and requests of the users of services and social affair data from a few sources and finally making discourse with the greater part of the doctors of medical care services arranging is readied. In care management an individual needs to take an interest with his or her dependable, quantifiable, and coherent conclusion and needs to help the authority of the hospital to take appropriate choices about the exercises which In care arranging an individual needs to take an interest with his or her specific, measurable, and consistent assessment and needs to help the authority of the hospital to take legitimate choices about the exercises which can be incorporated into the arranging of care (Bradshaw and Merriman, 2007). An arrangement of care must be finished with the dependable, time based, quantifiable, particular destinations which need to have the organisation with the capacity and additionally the limit of the hospital can be incorporated into the care management. CHFT should get ready to provide medical care services many individuals in a period, yet the 3|Page

hospital don't has the limit of giving service facilities to such a variety of individuals, subsequently the care management of the hospital will go futile (Pre-hospital emergency care services, 2011).

Plan implementation The proper implementation of the plan ensures that the effectiveness of the plan. So as a care plan has been developed by me in order to increase the better facility for the service users in the hospital, there is need to ensure that all the criteria of the plan are implementable to the hospital. First of all there is need to ensure that there have enough financial, human and technological resources to support the overall implementation process. The hospital authority must go for assigning more qualified and knowledgeable persons in the hospital in order to provide more quality based service to the maximum number of the patients at a specific period of time. The development financial and other technological resource will also make advancement of the service facilities of the hospital (Brencick and Webster, 2000). CHFT authority must go for increasing the performance level of the employees such as doctors and care consultants so that it will gain more customer’s satisfaction. The overall planning should implemented through the integrated concept where all the service providers and the authority must be work with a combined way so that there will be a effective implementation.

The role of individual in implementation:Practitioner The individuals who provides the direct services to the patients and works under the health care department of the hospital are called as the practitioners because they provide various care solutions and treatments to the service users of the hospital. The CHFT hospital authority must be aware of assigning best qualified and expert practitioner personnel to the hospital because the level of the service to the patients will be determined by the practitioner and if they are less qualified and unable to provide proper treatment then people will not go for further service of the hospital. The practitioners should also spend more time for their patients in order to observe what kind of difficulties they are facing and what type of extensive facility is needed for the improvement of their present situation to get cured from the diseases (Careers in emergency medical services, 2007). 4|Page

Care assistant The care assistants are those care personnel that observe and provide day long services to the patients and maintain the communication with the patients in order to know about the current situations of the patients. The care assistant always try to communicate with service users in order to gather proper information in order to know what type of problems or diseases they are having (Durch and Lohr, 2002). So there have a huge responsibility of the care assistants to provide consistent service to the patients and for these reason the care assistants have to be very expert, active, skilled and enough knowledgeable to fix all the problems and gather necessary information from the service users. The care assistances of CHFT have to be very much responsive towards the service users. Team work Team work is called the key to success to provide better care facilities among the patients of the hospitals because if all the personnel that are involved with the service related issue for the service users work together and discuss all the problems altogether then there will be better solutions to the diseases and problems that the patients are having at the time. The care assistants, nurses and the doctors need to communicate with each other all the time and provide service to the users with the combined way (Elliott, 2013). Through this team work, they hospital authority will be able to provide more service facilities to the patients of CHFT. Relationship establishing The relationship among all the stakeholders are needed to maintain a sound communication with all the doctors, management, nurses, care assistants and the patients. The hospital authority must show much effort to grow up the sense of the service provides for maintaining the relationship with the service users and other personnel. Maintaining a good relationship with the patients will give mental or psychological support the patients. So the CHFT authority has to be concern about enhancing the relationship from each and every service provider to the end user of the services (Fitzpatrick and Deller, 2000). Respectful behavior The main things that the doctors and nurses show to their patients or service users is respect. Showing dignity and respect to the patients are one of the morale ethics of the service provides

5|Page

of the hospital. Whoever the patient is, the doctors and nurses has to handle every case with special care through showing proper respects towards them.

Q4 Demonstrate the ability to communicate good practice to others The service personnel should have some abilities to meet the needs and wants of the service users through ensuring the good practice of the communication process inside the hospital.

Fulfilling duty of care In health care there has a legal term which is mentioned as duty of care through which the responsibility of the patients fallen upon the practitioners and any professionals of the hospital. Duty of care is like the transfer of the responsibility, suppose, in the hospital of CHFT, a care assistant is employed for one patient who is order to supervise the patient in twenty four hours, in here, the duty of care of the patient has fallen upon the assistant care, and if any types of harms or losses happen towards the patient for the cause of any negligence to the patients, then the care assistant will be liable for the loss and then the care assistant may have to face the legal processing and case. That is the reason why the practice of completing the duty of care in the right way through the organization as if any kinds of harms could be happened to the patients as well as to the service users of health care center based organization or CHFT (Gelijns, 2014).

Effective communication An effective communication method can drive the whole service related things to another level because communicating power of the service providers will determine about the quality of the service that will be provided to the service users. The CHFT hospital authority should ensure a good practice of effective communication system in order to ensure all the people inside the hospital are connected altogether (Loewenthal and Burby, 2012). The communication model of the hospital can be found in such way that are given belowInternal communication with the other personnel The communication process among the service providers is very important because if the service personnel of the CHFT hospital are connected with each other then they can easily sort out what kind of roles they have to play for delivering services to the patients (Summergrad and Kathol, 6|Page

2015). The nurses have to communicate with the doctors, the doctors have to communicate with the care assistants and the care assistants have to communicate with the hospital authority and that’s how the internal communication among the service personnel take place in the hospital. Communication with the patients and relatives As the condition of the health of the patients is the main concern for the hospital, there is need to do regular supervision of their health to know get the update about the improvement of the health. The care assistants have to do communication with the patients in order to gather information and to know how he or she us feeling right now. The doctors also need to do communication with the relatives or other family members of the patients if they feel it necessary or any critical issues arises (Marcinko and Hetico, 2011).

Personal and professional development The self-awareness of the personnel must be guaranteed with the end goal of expanding their execution with the utilization of those in the hospital (McSherry, 2006). That implies the quality and styles of working of the general service users of social benefits must be produced and masterminded in the more compelling as though the limit of the greater part of the representatives of the organisation can be expanded than the past time. The self-improvement in the aptitudes can be connected for expanding proficient nature of the representatives to be finished the care arranging and applying the care in the expanded approach to address the issues and requests of the administration clients with regards to CHFT.

Health and safety Ensuring the safety and security in the medical care is the significant realities in light of the fact that in a clinic, there have real potential outcomes of happening of a few sorts of damages and serious injuries to the patients and in addition to the experts of a medical services center. A medical care has different sorts of hazard elements and perilous components which may hurt the patients in time of remaining under the doctor's supervision, or may damage to the experts, specialists, mind aides and so on the doctor's facility in time of working. There have wellbeing and security represent guaranteeing practices of wellbeing strategies in the care facilities for conservation the workers and the patients (Orem, Renpenning and Taylor, 2003).

7|Page

Safeguarding To address the issues and prerequisites of the administration clients, CHFT needs to guarantee legitimate defending inside the medical care center for the assurance of the patients and the insurances of doctors and the care assistants. There have different sorts of factors for guaranteeing defending in the doctor's facility are utilized and those are care assistance tools, medical equipment, technology based machine and special care needs etc. As CHFT is stacked with substantial number of patients also benefit clients on the regular routine, there might be happened the absence of appropriate Safeguarding at the work environment, yet the specialist of the doctor's facility must be cautious about the upkeep of those exercises in the work environment for prosperity of the experts and medical services experts (Wunderlich, Sloan and Davis, 2011).

Conclusion A good practice in the service facilities in the health care based organisation can ensure the maximum utilization of the resources and personnel effort for providing reckless service for the benefit of the service users. The hospital authority must be concerned about the implementation of an effective planning to increase the level of services that are provided currently to the patients of CHFT. All the service providers need to show great effort to overcome the barriers or difficulties that they face during providing medical care services to the users.

References Bradshaw, A. and Merriman, C. (2007). Caring for the older person. Chichester, England: John Wiley & Sons. Brencick, J. and Webster, G. (2000). Philosophy of nursing. Albany, N.Y.: State University of New York Press. Careers in emergency medical services. (2007). [Chicago, Ill.]: Institute for Career Research. Durch, J. and Lohr, K. (2002). Emergency medical services for children. 1st ed. Washington, D.C.: National Academy Press.

8|Page

Elliott, J. (2013). Living in hospital. 1st ed. London: King Edward's Hospital Fund for London. Fitzpatrick, J. and Deller, S. (2000). Fundraising skills for health care executives. New York: Springer Pub. Gelijns, A. (2014). Technology and health care in an era of limits. 1st ed. Washington, D.C.: National Academy Press. Loewenthal, N. and Burby, R. (2012). Health care in new communities. 1st ed. Cambridge, Mass.: Ballinger. Marcinko, D. and Hetico, H. (2011). The business of medical practice. New York: Springer Pub. Co. McSherry, W. (2006). Making sense of spirituality in nursing and health care practice. London: J. Kingsley. Orem, D., Renpenning, K. and Taylor, S. (2003). Self Care Theory in Nursing. New York: Springer Pub. Pre-hospital emergency care services. (2011). 1st ed. [Ottawa]: Health Services Directorate, Health Services and Promotion Branch. Summergrad, P. and Kathol, R. (2015). Integrated Care in Psychiatry. 1st ed. Wunderlich, G., Sloan, F. and Davis, C. (2011). Nursing staff in hospitals and nursing homes . 1st ed. Washington, D.C.: National Academy Press.

9|Page...