Personal and Professional Qualities of Healthcare Professionals PDF

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Personal and Professional Qualities of Healthcare Professionals Personal and Professional Qualities ● Appearance ● Characteristics ● Effective communication ● Teamwork ● Leadership ● Stress ● Time management Appearance ● Good health ● Professional appearance Personal characteristics ● Empathy ● Honesty ● Dependability ● Lifelong learning ● Patience ● Acceptance to criticism ● Enthusiasm ● Self motivation ● Responsibility ● Tactful ● Discretion ● Team player Communication ● 3 essential element ○ Sender: creator of the message ○ Message: information, ideas, or thoughts ○ Receivers: the person who receives the message from the sender Effective communication ● Listening Skills-showing interest, maintain eye contact, avoid interrupting, pay attention, try to eliminate your own prejudices and see the other’s point of view, eliminate distractions ● Non-verbal communication- facial expressions, body language, eye contact, gestures, touch. watch nonverbal cues (to verify what they are saying). Make sure your nonverbal cues match what. you are saying ● Obtain feedback-verbal or nonverbal method used to determine whether communication was successful. Ask for a reflect statement back for validation. Ask for clarification of anything unclear.

Barriers/challenges to effective communication ● Physical disabilities ○ Hearing ○ Seeing ○ Inability to speak ● Psychological barriers ○ Distress ○ Mental illness ○ Cognitive impairment ● Cultural diversity ○ misunderstanding Communication: recording and reporting ● 2 types of observations ○ Objective ■ Seen or measured (signs) ○ Subjective ■ Statements or complaints made by the patient (symptoms) ● Electronic health record (EHR) ● HIPAA Teamwork ● ● ● ● ● ● ● ● ● ●

Conflict management: important for effective teamwork Admitting clerk Insurance rep Nurses PCA Physician Respiratory Therapist Phlebotomist Residents Students

Professional Leadership ● Different types of leaders ○ Democratic ■ Encourages the participation of others ○ Laissez faire ■ Hands off policy

■ Non interfering ○ Autocratic ■ Dictator ■ Seldom asks for opinions for others Stress ● Fight or flight response ● Recognize stressors that cause theses symptoms ● Learn to understand how you deal with stress Time management ● Keep an activity record for a period of several days ● Prioritize set goals ● Create a time management...