QM ZG532- TQM - Summary TQM PDF

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Summary

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Description

BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI WORK INTEGRATED LEARNING PROGRAMMES Digital Learning Part A: Course Design Course Title

Total Quality Management

Course No(s)

MBA ZG522/ MM ZG522/ QM ZG532/ CM ZG532/ HHSM ZG518

Credit Units Credit Model Content Authors

Rajiv Gupta

Course Objectives No CO1

To familiarize students with the evolution of quality with a focus on customer satisfaction

CO2

To create an understanding of the different approaches to quality management, along with a familiarization with quality gurus and their work

CO3

To develop an appreciation for the cost of quality and the issues with measurement

CO4

To familiarize students with tools of quality management and control, including statistical process control

CO5

To introduce students to concepts of experimental design

CO6

To create an understanding of quality management systems and certification

Text Book(s) T1

Besterfield, Dale H., Total Quality Management, Pearson Education, 3 rd Revised Edition, 2011.

Reference Book(s) & other resources R1

Deming, W. E., The New Economics For Industry, Government, Education,

2nd ed., MIT Press, 1994

R2

Scholtes, Peter, R., The Leader’s Handbook, Tata-McGraw-Hill, 1997

Learning Outcomes: No

Learning Outcomes

LO1

Identify aspects of quality and the role of customers in defining quality

LO2

Have an introductory knowledge of quality tools and techniques

LO3

Describe the contributions of gurus like Deming, Juran, etc. to quality improvement;

LO4

Analyze processes for the purposes of improving them using simple tools

LO5

Describe steps in Quality Function Deployment and Failure Mode Error Analysis

LO6

Discuss the importance of quality management systems

LO7

Construct and interpret statistical control charts for variables and attributes

LO8

Design simple experiments for analyzing effects of factors on system outputs

Part B: Content Development Plan

Academic Term

Second Semester 2015-2016

Course Title

Total Quality Management

Course No

MBA ZG522/ MM ZG522/ QM ZG532/ CM ZG532/ HHSM ZG518

Content Developer

Rajiv Gupta

Glossary of Terms: 1. Contact Hour (CH) stands for a hour long live session with students conducted either in a physical classroom or enabled through technology. In this model of instruction, instructor led sessions will be for 20 CH. a. Pre CH = Self Learning done prior to a given contact hour b. During CH = Content to be discussed during the contact hour by the course instructor c. Post CH = Self Learning done post the contact hour 2. RL stands for Recorded Lecture or Recorded Lesson. It is presented to the student through an online portal. A given RL unfolds as a sequences of video segments interleaved with exercises 3. SS stands for Self-Study to be done as a study of relevant sections from textbooks and reference books. It could also include study of external resources. 4. LE stands for Lab Exercises 5. HW stands for Home Work will consists could be a selection of problems from the text.

Schedule of Recorded Lectures

Week No. 1

2

3

4

Learning Objectives

Topic

Reference to Text Book

Definition, History, Framework and Benefits of TQM Characteristic and roles of a successful quality leader, Vision and Mission Deming’s System of Profound Knowledge, Deming’s 14 points Systems, Customer focus, Understanding who is the

Introduction

T1-Ch.1

Leadership

T1-Ch.2

Deming and Quality

Class Notes and R1

Customer Satisfaction

T1-Ch.3

Week No.

Learning Objectives

Topic

Reference to Text Book

Problem Solving

T1-Ch.5

Process Improvement

T1-Ch. 5 T1-Ch.7

Employee Involvement

T1-Ch.4

Benchmarking

T1-Ch.8

Quality and Management Tools

T1-Ch.17

Statistical Process Control

T1-Ch.18

Customer, Voice of Customer 5

Processes, Problem Solving, Juran Trilogy, PDSA, Kaizen, Six-sigma Process Improvement, Managing Change, Performance Measures, Cost of Quality

6

7

Employee involvement, teamwork, performance appraisal and rewards Benchmarking, Types of Benchmarking, Benchmarking Steps, Cultural Implications Affinity diagram, interrelations digraph, tree and matrix diagrams

8

9

10

Process variability, charts and techniques for statistical process control Using Control Charts for controlling processes, process capability Design of Experiments Design of Experiments

Statistical Process Control

T1-Ch.18

Design of Experiments Design of Experiments

Class Notes T1-Ch.19

14

Voice of customer, house of quality

Quality Function Deployment

T1-Ch.12

15

Methodology and documentation, Risk ISO 9000+ certifications, quality audits, ISO14000+ certifications

Failure Mode and Effect Analysis Quality Management System, Environmental Management System

T1-Ch.14

11

12 13

16

Schedule of Contact Sessions: Contact Session No.

Recorded Lectures Covered

1

Introduction

2

RL 1 and RL 2

T1-Ch.10 and Ch 11

3

RL 3 and RL 4

4

RL 5 and RL 6

5

RL 7 and RL 8

6

RL 9

7

RL 10 and RL 11

8

RL 12 and RL 13

9

RL 14 and RL 15

Notes: Syllabus for Mid-Semester Test (Closed Book): Topics in Contact Hours : 1 to 8 Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. 1 to 16)

Evaluation Scheme: Legend: EC = Evaluation Component; AN = After Noon Session; FN = Fore Noon Session No Name Type Durati Weig Day, Date, Session, Time on ht ECQuiz-I Online 8% February 10 TO 20, 2016 1 Quiz-II 7% March 25 to April 3, 2016 ECMid-Semester Test Closed 2 35% 27/02/2016 (FN) 10 AM – 12 Noon 2 Book hours ECComprehensive Open 3 50% 09/04/2016 (FN) 9 AM – 12 Noon 3 Exam Book hours Important links and information: Elearn portal: https://elearn.bits-pilani.ac.in Students are expected to visit the Elearn portal on a regular basis and stay up to date with the latest announcements and deadlines. Contact sessions: Students should attend the online lectures as per the schedule provided on the Elearn portal. Evaluation Guidelines: 1. EC-1 consists of either two Assignments or three Quizzes. Students will attempt them through the course pages on the Elearn portal. Announcements will be made on the portal, in a timely manner. 2. For Closed Book tests: No books or reference material of any kind will be permitted. 3. For Open Book exams: Use of books and any printed / written reference material (filed or bound) is permitted. However, loose sheets of paper will not be allowed. Use of calculators is permitted in all exams. Laptops/Mobiles of any kind are not allowed. Exchange of any material is not allowed. 4. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies, the student should follow the procedure to apply for the Make-Up Test/Exam which will be made available on the Elearn portal. The Make-Up Test/Exam will be conducted only at selected exam centres on the dates to be announced later. It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given in the course handout, attend the online lectures, and take all the prescribed evaluation components such as Assignment/Quiz, Mid-Semester Test and Comprehensive Exam according to the evaluation scheme provided in the handout....