Reading Material 1 Operation Management And TQM Sy 2021-2022 BS Accouting PDF

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Adaptive Community for the Continuity of Education and Student Services National Teachers College

READING MATERIAL NO. 1

Inputs and Outputs of the operation’s conversion process Conversion is the process of changing inputs of labor, capital, land, and management into outputs of goods and services. Example: A farmer’s inputs (land, equipment, labor, etc.) are converted into such outputs as corn, wheat or milk. The Value-Added Concept The General goal of all operating systems is to create some kind of value-added, so that the outputs are worth more to consumers than just the sum of the individual inputs. List the differences between manufacturing and service operations. Manufacturing Services Products tangible intangible Consumption’s later immediate Work equipment intensive labor intensive Consumer Contact low high Consumer participation usually none high Measures sophisticated elementary Operations Management- Decision making involving the design, planning, and control of the processes that produce goods and services. Calculate Efficiency The Basis of scientific management is a focus on economic efficiency at the production core of the organization. Efficiency = Output/Inputs x 100% Example: A dentist has established the standard that her office should treat 40 patients per day. However, on a particular day the office treats only 30 patients. Her office efficiency that day is? 30/40 x 100% = 75%

Quality- Meeting or exceeding customer expectations. BAOCBMEC2 - OPERATIONS MANAGEMENT and TQM School of Business, Summer, SY 2020-2021 1 Adaptive Community for the Continuity of Education and Student Services National Teachers College

Operations Strategies for Competitive Advantage Strategic planning A Process of thinking through the organization’s current mission and environment and then setting forth a guide for tomorrow’s decisions and results. The force choice model of strategic planning ● Strategy process - the procedure used to develop strategy. ● Strategy content – the actual strategy itself. Relationship of Productivity and Quality Productivity – Efficiency; Ratio of outputs to inputs. Quality- The degree to which the design specifications for a product or services are appropriate to its function and use, and the degree to which a product or service conforms to its specifications. Calculate labor productivity Labor productivity = Output/Labor input Example: Assume for a moment that you owned a local pub in Manila. How would you determine the productivity of your beautiful young waitresses? If your 3 waitresses, Shirley, Cory and Madi, served an average 2240 customers each day. Hours 8:00pm to 4:00am, what would their labor productivity be?

Labor productivity = Output/Labor input = 2240 customers served/ (3 employees x (8hr./employee)) = 81 customers/hr. Calculate Labor Productivity The ratio of outputs to the total inputs of labor, capital, materials and energy Production & Operations Management: Study Guide for Management 318 by David J.

Bolling

BAOCBMEC2 - OPERATIONS MANAGEMENT and TQM School of Business, Summer, SY 2020-2021 2 Adaptive Community for the Continuity of Education and Student Services National Teachers College

References: 1. Production & Operations Management: Study Guide for Management

318 by David J. Bolling 2.https://thereceptionist.com/blog/5-tips-that-operations-managers-can-use today/ 3.https://www.netsuite.com/portal/resource/articles/inventory management/what-are-inventory-managementcontrols.shtml 4. https://www.wikihow.com/Keep-Inventory#:~:text=Method

BAOCBMEC2 - OPERATIONS MANAGEMENT and TQM School of Business, Summer, SY 2020-2021 3...