Reference Guide for New Hires Latam PDF

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Reference Guide for New Hires LatamReference Guide for New Hires LatamReference Guide for New Hires Latam...

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Reference Guide for New Hires in LATAM Frequently Used Contacts Human Resources (HR Solutions Line)

HR and benefit related questions for all employees. Submit a ticket through Ask HR, NTT DATA’s HR ticketing tool. If for some reason, you cannot submit a ticket via Ask HR you can write to the email provided. Time and Expense Concur Travel (Expense) If you have any question relating to expense reports please reach out to Time Keeping [email protected]. Immigration [email protected] Any NTT DATA immigration related questions IT Service Desk

Payroll

Benefits

Ask HR

[email protected] Call: +1.888.532.6021

For all NTT DATA IT related issues, available Monday-Friday, 24 hours a day 7 days a week.

Global Payroll

SAP Jam site containing payroll calendars and information about payroll. Please submit an Ask HR ticket for payroll related questions

Ask HR [email protected]

Benefit related questions for all employees. Submit a ticket through Ask HR, NTT DATA’s HR ticketing tool. If for some reason, you cannot submit a ticket via Ask HR you can use the email provided.

Frequently Used Websites Main Source of Company Information My Hub

NTT DATA My Hub

The NTT DATA My Hub Portal is our internal main source of news and information about the company, benefits, time and expense reporting, webmail, travel and much more. NTT DATA Services https://www.nttdata.com/global/en Main company website on the internet. Website / Global Payroll Global Payroll Calendars The Payroll department manages the entire organization’s pay distribution process to employees. They are also responsible for ensuring the accuracy of year-end information. © 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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EMPLOYEE TRAINING COURSES Guided Education Modules (GEMS). Required within 30 days of employment Global Code of Business Conduct and IT Security Training

New Hire Compliance Trainings

Please complete the Global Code of Business Conduct and the IT Security Training courses within 30 days of hire. This is a yearly requirement for every NTT DATA Services employee.

Management Tools & Process Compliance Training

Management Tools & Processes Training

This global course is a mandatory, annual requirement for People Care Leaders (Grade 8 – 13) and focuses on the Employee Life cycle – How to Hire, Manage, and Grow your employees at NTT DATA Services. This course should be completed within 30 days of joining NTT DATA Services.

HIPAA Privacy and Security Training

The HIPAA Privacy & Security Training is required for all ICS, BPO other employees supporting healthcare clients. Please complete this training within 30 days of joining. If you have any questions on the HIPAA Compliance Training program, please contact [email protected]

HIPAA Privacy & Security Training

Additional/ continuous training to be completed throughout your year at NTT DATA Services. CATALYS - Learning Management System

LMS Tool

Regardless of your location or business unit, this is your single source for accessing all training related activities in NTT DATA.

All employees are required to complete minimum learning and development hours during each fiscal year. Sign on to find out how many hours is required based on your role. EMPLOYEE SELF SERVICE TOOLS Navigator

Benefit Enrollment

Direct Deposit Change

Navigator

Navigator- Global Benefits Tile

Navigator “Personal” Tab Costa Rica Payroll Form

Emergency Contact

Navigator NTT DATA’s state-of-art cloud-based platform for all of our human capital needs; Navigator will continue to evolve, with new functionality added as needed.

Navigator- “Personal” Tab

© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

Employee Self-Service tool for benefits enrollment and changes, as well as dependent information. Most countries can enroll in or change direct deposit banking information in Navigator. Costa Rica may review their New Employee Orientation training on Catalys for details. All employees will need to enter this information.

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Update/Change Address, Phone Number and other personal related information Navigator Skills Profile

Navigator- “Personal” Tab

Employees must enter these changes into Navigator.

Navigator Skills Profile (eLearning)

Navigator Skills Profile which includes 1) selfassessment of your skills 2) updating current resume in the NTT DATA Services standard template. Completing the Navigator Skills Profile is mandatory Navigator Skills Program Tool Guide for all employees within 30 days of joining. HUMAN RESOURCES

Human Capital Management (HCM) Portal Page

HCM main page in the portal

Single point of access for information about the company’s policies, training and self-service tools.

Benefits

Benefits Tile within Navigator

Employee Handbook – HR Policies

Review Employee Handbook

Employees can review the various Benefit offerings and understand the steps to enroll. For any additional information please contact the Benefits team by submitting an Ask HR ticket in Navigator. Please review employee handbook within 30 days of hire.

Employment Verifications New Employee Orientation Program

IT Portal Page

CORP IT Service Desk

IT Service Requests

IT How-To Guides

Ask HR

All requests for Employment Verification should be directed to Ask HR. Please submit to Employee Lifecycle; Employment Verification. Global NEO Program On this site, you’ll find a complete overview of the benefits and resources available to NTT DATA Service employees, including individual programs for countries in Latin America. INFORMATION TECHNOLOGY IT Main Page in the Portal

Email: [email protected] Call: 888-532-6021 (Opt #1) Service Request to the Service Desk IT How-To Guides

Corp IT Service Desk provides a Single Point of Contact between a company's customers, employees and business partners. The IT support line is available Monday-Friday, 24 hours per day 7 days a week.

Submit a ticket if you need software installation/ permissions granted, facing any system issues, or need hardware to be ordered NTT DATA Services IT How-to guide center, includes guides on AirWatch, Cisco WebEx, Lync, Mobile Apps, Outlook, Remedy, and more.

REWARDS AND RECOGNITION Rewards and Recognition

STARS- Rewards and Recognition tile is located within Navigator

“STARS” is our rewards and recognition program. Currently Peer to Peer recognition is available globally.

TALENT ACQUISITION

© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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Job Management Tools Submitting Employee Referrals

iCIMS/Fieldglass Global Employee Referral Program

NTT DATA Services Job Management tool and Contingent Labor Hiring. Building a global high performing workforce is vital to NTT DATA, Inc. Partner with the Talent Acquisition team to bring top talent into our company.

TIME AND EXEPENSE Time and Expense

Time and Expense tools

Expense Reports

Travel & Expense

Please click on the appropriate T&E tool as per manager instruction. Employees use Concur to book travel and submit expenses.

TRAVEL AND ADMINISTRATIVE SERVICES Corporate Credit Card

The Corporate Card Admin Team will complete the initiation process in the AMEX portal.

AMEX Corporate Card caters to official expenses of employees who frequently incur expenses for business purposes. Please use Global Travel Services for the application process. Email [email protected] if you have any questions.

Global Travel Program Portal

Travel and Administrative Services

The Global Travel Program page provides country specific information on Travel Reservation and Corporate American Express Card Services; as well as General Facilities Management and support. Instructions and information to apply for a Corporate American Express Card, Concur account for booking travel, rental car program, and learn about the T&E policy requirements. Please follow the process for ordering stationery and NTT DATA business cards. Please choose NTT DATA Services and then your country.

Finance Portal

Business Card Request & Ordering Stationery &

Finance Portal

Business Card Request and Stationery Ordering Process

© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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HOW TO CHANGE YOUR PORTAL PASSWORD How to Change Password on the NTT DATA My Hub Portal: https://myhub.nttdataservices.com/

1. Log into the NTT DATA My Hub Portal 2. Select Tools for the JobCorporate IT  Reset your Password

SUBMIT AN IT SERVICE REQUEST: If you need IT software installation/ permissions granted or hardware to be ordered Steps to enter in an IT Service Request (“Remedy Request”) 1. Under the “My Links” menu on the portal IT Support 1.1. Note: The tool will require you to login again using your same Portal ID and Password 2. Select the appropriate category/ reason for assistance from the left-hand side 3. Begin to populate the Remedy Ticket with your information- then click Submit to route for approvals. 4. Email [email protected] if you have any questions 1 2

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© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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Frequently Used HR Terminology 1.

AD&D – Accidental Death and Dismemberment

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America Free Trade Zone - amenities located within the campus of the Costa Rica Development Center

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Ariba – Platform used by some employees and managers for purchase orders and requests

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BU - Business Unit

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Business Travel Insurance – coverage while traveling on Company business. Does not include your commute to and from work.

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CATALYS - NTT DATA’s Learning Management System (LMS), serving as your single source for accessing all training related activities.

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Claim - A claim is information that a provider submits to the health plan about covered services provided to a member. A claim may also be submitted to the health plan by an employee if they pays out-of-pocket for covered services and is entitled to reimbursement.

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Cost Center – Cost centers (CCs) are an organizational unit used within SAP where costs are incurred. Cost centers are organized within profit centers by type, department, company, and variant.

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Concur – Platform used by some employees and managers for Travel and Expense reporting and management

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Crow Canyon – Platform some employees and manager use for Purchase Requisitions.

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Deductible – amount you pay for covered health care services before your insura nce plan starts to pay.

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EAP - Employee Assistance Program. EAP Work/Life is a life and wellness resource source for employees and their family members to access regarding personal concerns privately and effectively before they become overwhelming and impact your job performance or quality of life.

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Eligibility Date - The date an individual and/or dependents become eligible for benefits under an employee benefit plan.

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GEMS - Guided Education Modules. These are found on the Learning Management System (LMS).

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Grade - The grade is generally defined by the level of the responsibilities performed within the job description of the position.

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GRM – Global Resource Management. A team focused on resource management of the delivery organization by matching resource supply with client demands.

© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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HCM – Human Capital Management. The SAP Module that houses employee personal and personnel data. Also the name of the NTT DATA Human Resources organization.

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HLM - Hard Line Manager

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Hospitalization – amount of time in the care of a medical facility.

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HRBP -Human Resources Business Partner

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HR Solutions Center - (also referred to as HR Solutions Line) HR Team dedicated to assisting employees with HR inquires and issues. Requests can be submitted through Ask HR in Navigator or by [email protected]

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iCIMS - Internal resource management site for job requisitions.

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IT Service Desk - for IT inquiries - [email protected] or 888-532-6021 (Opt #1).

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LMS - Learning Management System. LMS is your single source for accessing all training related activities in NTT DATA Americas.

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LOA - Leave of Absence (i.e. maternity leave)

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LTD - Long Term Disability. LTD is Total or Permanent Disability. LTD Benefits are subject to preexisting conditions.

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Navigator - Navigator is NTT DATA’s state-of-art cloud-based platform for all of our human capital needs, giving employees the tools they need to manage their own careers. Navigator will continue to evolve, with new functionality added as needed.

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Org - Organization

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PeopleSoft - Employee self-service tool used to enter time and expenses (excluding Strategic Staffing organization).

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PO Number – Purchase Order number

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Portal - single point of access for NTT DATA employees to information about the company, benefits, training and selfservice tools.

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Portal ID or PID - your unique NTT DATA systems access number

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PR Number – Purchase Requisition Number

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Replicon – Time Management Tool used by some employees and managers for Payroll, Project costs, Leave Management, and Expense Management

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Skillport - NTT DATA’s licensed virtual learning system that utilizes courseware from SkillSoft.

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STARS - NTT DATA’s new Rewards and Recognition Program located within Navigator. Currently Peer to Peer recognition is available globally. Eligible employees can earn points to shop in an online store.

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STD - Short Term Disability due to serious illness or accident. STD Benefits are subject to preexisting conditions.

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Synergy SAP – Platform used by some employees and managers for Time Entry and Approval, Travel and Expense reporting, Time Administration, and Time Reporting. © 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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WBS – Work Breakdown Structure used for capturing project costs in NTT DATA systems

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Webmail - employee’s company email accessible via the NTT DATA portal.

© 2018 NTT DATA, Inc. | Proprietary and Confidential | July 2018

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