Sample/practice exam 2015, questions and answers PDF

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Test bank for chapter 8...

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Chapter 8—Team Leadership and Self-Managed Teams TRUE/FALSE (Concepts) 1. Over 80 percent of all organizations use some form of teams. ANS: F OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

2. All groups are teams, but not all teams are groups. ANS: F OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

3. The leadership style in a team tends to be very hierarchical. ANS: F OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

4. A group typically has a mentality of “what’s in it for me.” ANS: T OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

5. Teamwork is an understanding and commitment to group goals on the part of all team members. ANS: T OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

6. Being a member of a team rarely makes it possible to satisfy more needs than if one worked alone. ANS: F OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

7. One of the disadvantages of teamwork is that members face pressure to conform to lower group standards of performance and conduct. ANS: T OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

8. Shirking of individual responsibility, also known as social loafing, is a problem frequently noted in teams. ANS: T OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

517 © 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U S Edition May not be scanned copied duplicated or posted to a publicly accessible website in whole or in part

518 Test Bank for Effective Leadership, 4e 9. Social loafing is when members of a cohesive group tend to agree on a decision not on the basis of its merit but because they are willing to risk rejection for questioning a majority viewpoint or presenting a dissenting opinion. ANS: F OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

10. Groupthink happens when the team values getting along so much that dissenting views are suppressed in favor of consensus. ANS: T OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

11. Team effectiveness has three components: task performance, group potency, and individual satisfaction. ANS: F OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

12. Individual satisfaction is the degree to which the team’s output (product or service) meets the needs and expectations of those who use it. ANS: F OBJ: 1

PTS: 1 DIF: Hard REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

13. Team innovation is the collective acquisition, combination, creation, and sharing of knowledge. ANS: F OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

14. Team norms are standards of behavior dictated by the organization. ANS: F OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

15. Team norms develop in the early stages of a team’s formation. ANS: T OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

16. Team norms get formed through critical events and symbols. ANS: T OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

17. A requirement of being an effective team leader is to have social skills. ANS: T OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

Chapter 8: Team Leadership and Self-Managed Teams 18. Team cohesion is the extent to which team members bond together and remain committed to achieving team goals. ANS: T OBJ: 2

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PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

19. The three types of team interdependence include pooled, sequential, and individual. ANS: F OBJ: 2

PTS: 1 DIF: Hard REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

20. Diversity within a team reduces groupthink. ANS: T OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Diversity | Group Dynamics

21. All diverse teams perform well. ANS: F OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Diversity | Group Dynamics

22. Small teams are generally more effective than larger teams. ANS: T OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

23. Team structure refers to interrelations that determine the assignment of tasks, responsibilities, and authority. ANS: T OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

24. A vertical incentive system is one in which team members directly control the actions of each other. ANS: F OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

25. One of the key responsibilities of an organization in creating an effective team is to make sure there is adequate socialization of team members. ANS: T OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

26. More companies today are gaining competitive advantages based on knowledge rather than on physical or financial resources. ANS: T OBJ: 3

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

520 Test Bank for Effective Leadership, 4e 27. A functional team is a group of employees belonging to the same functional department, such as marketing, R&D, production, human resources, or information systems, who have a common objective. ANS: T OBJ: 3

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

28. Directive leadership is typically the one best leadership style to use in all functional teams. ANS: F OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

29. Cross-functional teams may also include representatives from outside organizations, such as suppliers, clients, and joint-venture partners. ANS: T OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

30. One of the disadvantages of cross-functional teams is the lack of coordination and the many problems that can occur when people from different functions come together to work on a project at the same time. ANS: F OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

31. Virtual teams can be organized along functional or cross-functional lines. ANS: T OBJ: 3

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

32. Self-managed teams are usually cross-functional in membership makeup. ANS: T OBJ: 3

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

33. According to the team-centered decision-making model, the leader should seek opinions and try to get agreement but never relinquish the right to make final choices. ANS: F OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

34. The leader-centered decision-making model is preferred when unpopular decisions need to be made. ANS: F OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

Chapter 8: Team Leadership and Self-Managed Teams 35. According to the team-centered decision-making model, the role of the leader should be to serve as a consultant, advisor, teacher, and facilitator. ANS: T OBJ: 3

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PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

36. A disadvantage of team-centered decision making is that it can end up being a poor compromise rather than an optimal solution. ANS: T OBJ: 3

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

37. Probably the single greatest mistake made by those who call meetings is that they do not display the appropriate leadership style for the meeting. ANS: F OBJ: 4

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

38. It is recommended that leaders play the role of facilitators at meetings. ANS: T OBJ: 4

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

39. The three parts of a meeting are determining participants, identifying objectives, and covering agenda items. ANS: F OBJ: 4

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Leadership Principles

40. The rotation method is effective with talkers and arguers. ANS: F OBJ: 4

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Communication | Group Dynamics

41. The self-managed team concept has its roots in total quality management (TQM). ANS: F OBJ: 5

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

42. Self-managed team members’ skills are typically highly specialized. ANS: F OBJ: 6

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

43. The nature of self-managed teams is one of individual empowerment and accountability. ANS: F OBJ: 6

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

522 Test Bank for Effective Leadership, 4e 44. Benefits of self-managing teams include greater employee job satisfaction, commitment, and productivity, and lower turnover and absenteeism rates. ANS: T OBJ: 6

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

45. A self-managed team facilitator is an advocate of the self-managed team concept whose responsibility is to help the team obtain necessary resources, gain political support from top management and other stakeholders of the organization, and defend it from enemy attacks. ANS: F OBJ: 8

PTS: 1 DIF: Hard REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

46. Teams with peer evaluations and rotating leadership among members tend to have higher levels of performance. ANS: T OBJ: 8

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

47. The concept of a self-managed team means “without management.” ANS: F OBJ: 8

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

48. In distributed leadership, different self-managed team members assume different leadership roles as circumstances and task requirements warrant. ANS: T OBJ: 8

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

49. The self-managed team facilitator is the external leader of a self-managed team, whose job is to create optimal working conditions so team members take on responsibilities to work productively and solve complex problems on their own. ANS: T OBJ: 8

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

50. Social loafing and groupthink are not likely to occur in self-managed teams. ANS: F OBJ: 9

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

Chapter 8: Team Leadership and Self-Managed Teams

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MULTIPLE CHOICE (Concepts) 1. Which of the following statements regarding groups and teams is TRUE? a. Group members have shared responsibilities. b. The leadership style in a team tends to be very hierarchical. c. Groups focus on individual performance and goals. d. A team is characterized by a mentality of “what’s in it for me.” ANS: C OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

2. __________ is an understanding and commitment to group goals on the part of all team members. a. Goal congruence b. Teamwork c. Team cohesion d. Social loafing ANS: B OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

3. __________ involves the creative cooperation of people working together to achieve something beyond the capacities of individuals working alone. a. Synergy b. Teamwork c. Groupthink d. Team effectiveness ANS: A OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

4. One of the advantages of teamwork is that: a. being a member of a team makes it possible to satisfy more needs than if one worked alone. b. major errors are likely to be avoided. c. a work environment is created that encourages people to become self-motivated, empowered, and satisfied with their jobs. d. all of the answers are correct ANS: D OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

5. One of the disadvantages of teamwork is that: a. cohesiveness is created. b. groupthink is discouraged. c. situations can occur in which individuals perceive that the team impinges on their autonomy. d. teams become autonomous. ANS: C OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

524 Test Bank for Effective Leadership, 4e 6. Shirking of individual responsibility is also known as: a. groupthink. b. synergy. c. social loafing. d. task facilitation. ANS: C OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

7. Social loafing is likely to result when: a. teams are extremely cohesive. b. individual effort is not recognized and assessed. c. there is a lack of motivation within the team. d. individual-level performance appraisal occurs. ANS: B OBJ: 1

PTS: 1 DIF: Hard REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

8. All of the following occur with groupthink EXCEPT: a. dissenting views are suppressed in favor of consensus. b. the group often becomes more concerned with striving for unanimity than with objectively appraising different courses of action. c. the group culture values getting along more than getting things done. d. decisions are agreed upon on the basis of their merit. ANS: D OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

9. Which of the following is NOT one of the components of team effectiveness? a. knowledge management b. individual satisfaction c. group process d. task performance ANS: A OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

10. The degree to which the group experience, on balance, is more satisfying than frustrating to team members is known as: a. task performance. b. group process. c. individual satisfaction. d. team effectiveness. ANS: C OBJ: 1

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

Chapter 8: Team Leadership and Self-Managed Teams

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11. Team quality pertains to: a. the team’s ability to achieve superior results with fewer resources and exceed customer expectations. b. individual members’ organizational positions. c. good communication between team members. d. all of the answers are correct ANS: A OBJ: 1

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

12. Which of the following statements regarding team norms is NOT true? a. Norms determine what behavior is acceptable and unacceptable. b. Norms are typically developed after a team has been together for awhile. c. Norms influence how a team’s members perceive and interact with one another, approach decisions, and solve problems. d. Norms often emerge out of critical events in the team’s history and way(s) in which team members respond. ANS: B OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

13. Norms get formed through: a. critical events. b. symbols. c. both critical events and symbols. d. neither critical events nor symbols. ANS: C OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

14. Which of the following is NOT one of the key responsibilities a leader should undertake in order to create an effective team? a. emphasize group recognition and rewards b. encourage and support team decisions c. develop trust and a norm of teamwork d. identify the team’s weaknesses ANS: D OBJ: 2

PTS: 1 DIF: Medium REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

15. Team cohesion is increased when: a. team members agree on a common purpose and direction. b. external parties give high praise and recognition for the team’s success. c. the organization encourages and motivates teams to compete with each other for rewards. d. all of the answers are correct ANS: D OBJ: 2

PTS: 1 DIF: Easy REF: Conceptual NAT: AACSB Reflective Thinking | Group Dynamics

© 2010 Cengage Learning. All Rights Reserved. This edition is intended for use outside of the U.S. only, with content that may be different from the U.S. Edition. May not be scanned, copied, duplicated, or posted to a publicly accessible website, in whole or in part.

526 Test ...