Sample/practice exam 2019, questions and answers PDF

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Name Chapter 3--Communicating Across Cultures Description Instructions

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Question 1

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Which of the following statements about the global economy is most accurate? Answer

Although the "global village" was predicted years ago, it is far from being a reality. Although many national companies do business in foreign markets, few local companies do. Many corporations have formed multinational alliances to help them better compete in the global economy. Because of easy access to global information via the Internet, intercultural differences lead to few misunderstandings. Add Question Here

Question 2

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Which of the following is probably the most accurate statement about the globalization of markets? Answer

Although market borders are blurring, it is still easy to determine the nationality of companies. Many companies seek to expand their markets around the world because their domestic markets are maturing. Trade agreements such as GATT and NAFTA have made global trade more difficult. Because the United States dominates the world economy, American companies have no need to adapt to other cultures. Add Question Here

Question 3

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Which of the following trade agreements created the largest and richest free-trade region on earth? Answer

General Agreement on Tariffs and Trade (GATT) World Trade Organization (WTO) European Free Trade Association (EFTA) North American Free Trade Agreement (NAFTA) Add Question Here

Question 4

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Major factors in globalization include maturing local markets, free trade agreements, new transportation technologies, and what other important factor? Answer

New information technologies A decreasing worldwide population Higher literacy rates Lower poverty levels Add Question Here

Question 5

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How are new communication technologies used to promote globalization? Answer

Advancements in communication have made markets and jobs more accessible. High-speed, high-capacity, and relatively low-cost communications have made geographical location virtually irrelevant for many activities and services. The Web permits instantaneous oral and written communication across time zones and continents. All of the above. Add Question Here

Question 6

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Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been Answer

the United States and Japan. the United States and Canada. France and Great Britain. Italy and France. Add Question Here

Question 7

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Which of the following statements about the U.S. population is least accurate? Answer

Over the next 50 years, the population of the United States is expected to grow by nearly 50 percent. Immigrants will account for half of all new U.S. workers in the years ahead. As the United States becomes more and more homogeneous, cultural diversity is becoming rare. Business communicators must learn to accommodate and manage intercultural change. Add Question Here

Question 8

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Today's North American population can be best described as Answer

part of a melting pot where people from different ethnic groups blend together. a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor. a river of cultures contributing to an ocean of turbulence. none of the above. Add Question Here

Question 9

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Select the most accurate statement about culture. Answer

Culture cannot be taught; it's something we're born with. Culture can be both visible and invisible. Most cultural beliefs are illogical, with no real basis for existing. Because cultural norms are so deep-seated, they almost never change. Add Question Here

Question 10

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Select the most accurate statement about culture. Answer

Culture is a subject that is usually taught in elementary school. Cultural attitudes are not learned until adulthood. We can expect to deal well with those from another culture without having to adopt new attitudes. Culture is shaped by attitudes learned in childhood and later internalized in adulthood. Add Question Here

Question 11

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Which of the following is an invisible sign of culture? Answer

A supervisor takes her assistant out to lunch for Administrative Professional's Day. Sam believes that adults need to be responsible for their actions. On Valentine's Day, Ross sends flowers to his wife. At every department meeting, the manager sits at the head of the conference table. Add Question Here

Question 12

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Which of the following statements about changes in culture is most accurate? Answer

Over time, cultures rarely change. Attitudes, behaviors, and beliefs change in closed societies more quickly than in open societies. Events such as migration, natural disasters, and wars have little or no impact on culture. Changes in culture may be caused by advancements in technology and communication. Add Question Here

Question 13

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A generalization that is not fixed and rigid when it is used to describe cultures is called a Answer

stereotype. prejudice. prototype. None of the above. Add Question Here

Question 14

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Ron recently completed diversity training. Which of the following was he most likely taught during the training? Answer

If you work hard enough at it, you can talk about cultures without using mental categories, representations, and generalizations to describe groups. Unfounded generalizations about people and cultures can lead to bias and prejudice. Today the word stereotype has a positive meaning. Because they are fixed and rigid, stereotypes are always entirely false. Add Question Here

Question 15

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Which of the following statements about context is least accurate? Answer

Context is probably the most important cultural dimension and also the most difficult to define. Context refers to the stimuli, environment, or ambience surrounding an event. The cultural anthropologist Edward T. Hall developed the concept of context.

No one has attempted to classify countries according to context. Add Question Here

Question 16

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Communicators in high-context cultures Answer

depend on the context of a situation to help convey their meaning. assume that listeners know very little and must be told practically everything. tend to be logical, analytical, and action-oriented. are likely to take words literally. Add Question Here

Question 17

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Communicators in low-context cultures Answer

often imply conclusions rather than directly stating them. tend to be logical, analytical, and action-oriented. tend to be intuitive and contemplative. emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting. Add Question Here

Question 18

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Varoonchai places great value on the posture, voice inflection, gestures, and facial expressions of employees within the workplace. He is most likely part of a(n) ____ culture. Answer

low-context linear logic high-context analytical Add Question Here

Question 19

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Sarah is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. She is most likely part of a(n) ____ culture. Answer

low-context spiral logic high-context

intuitive Add Question Here

Question 20

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An example of a country that has a low-context culture is Answer

Germany. China. Japan. All of the above. Add Question Here

Question 21

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By tradition, Asian businesspeople typically place a high value on Answer

group decision making. individual achievements. independence. autocratic management styles. Add Question Here

Question 22

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A businessperson meets with an executive from another country, and she immediately begins to discuss business. The executive might be particularly offended if he is from which country? Answer

Mexico The United States Germany Canada Add Question Here

Question 23

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Aaron was born in the United States and works for a small company there. Which of the following is most likely? Answer

Aaron places emphasis on tradition, ceremony, and social rules. Aaron likes to talk abut the weather, sports, and other light talk at the beginning of a business meeting. Everyone in Aaron's company is on a first-name basis. Aaron shows great deference to his boss because of her position, seniority, and age.

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Question 24

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Which of the following are most likely to take words literally? Answer

Mexicans Americans Arabs Japanese Add Question Here

Question 25

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Which of the following are most likely to be uncomfortable with silence and impatient with delays? Answer

Mexicans Americans Arabs Japanese Add Question Here

Question 26

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Which of the following statements is inaccurate? Answer

North Americans generally correlate time with productivity, efficiency, and money. Hispanics generally see time as an unlimited and never-ending resource to be enjoyed. Asians generally are punctual but often take a long time to reach decisions. Most cultures generally view time as a precious commodity that should be preserved. Add Question Here

Question 27

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Which of the following is the best advice for multinational companies as they design their Web sites? Answer

Because the majority of Web users are American and speak English, Web sites should be developed solely for this market. English Web sites should be translated page by page when designing country-specific Web sites. Avoid using slang, jargon, acronyms, and ambiguous expressions.

Icons, such as a mailbox, are generally universal and should, therefore, be used freely. Add Question Here

Question 28

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The belief that one's own race is superior is known as Answer

prototyping. stereotyping. ethnocentrism. prejudice. Add Question Here

Question 29

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Because she has been taught that a person must work hard to succeed, Nikki expects her Australian coworkers to share her belief. Nikki's misconception is the result of Answer

tolerance. stereotyping. ethnocentrism. prototyping. Add Question Here

Question 30

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To improve tolerance for other cultures, one should practice Answer

prototyping. sympathy. empathy. ethnocentrism. Add Question Here

Question 31

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Which of the following statements is least accurate? Answer

To improve tolerance, one must practice empathy. Economic factors are the primary motivators for businesspeople worldwide. People in high-context cultures are more concerned with "saving face." Being patient can be a way of exhibiting tolerance.

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Question 32

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Which of the following statements about nonverbal communication is most accurate? Answer

Nonverbal skills are as easy to master as verbal skills if one studies hard enough. In Eastern cultures people perceive silence as a negative trait because it suggests rejection, unhappiness, depression, regret, embarrassment, or ignorance. One way to achieve nonverbal competence is to become more aware of our own nonverbal behaviors and their meanings. Because nonverbal communication within cultures is so ambiguous, it doesn't convey much meaning. Add Question Here

Question 33

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According to some intercultural experts, the most important attitude in achieving intercultural competence is Answer

descriptiveness. supportiveness. nonjudgmentalism. ethnocentrism. Add Question Here

Question 34

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Meaghan will be traveling to Hungary on business and wants to achieve intercultural competence while there. What is the best advice you can give her? Answer

Judgmental feedback is appreciated more than descriptive feedback in most cultures. When interacting with businesspeople in other cultures, it's best to take the lead. Show supportiveness with head nods, eye contact, facial expression, and physical proximity. Use gestures often and freely to attempt to communicate nonverbally. Add Question Here

Question 35

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Max will be attending a professional conference in South Korea. What should he do to try to enhance oral communication with his colleagues?

Answer

Assume that his colleagues will speak English well because it is so widely used around the world. Learn how to speak Korean fluently. Use slang and jargon to appear more approachable. Listen without interrupting. Add Question Here

Question 36

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In conversation with an Italian businessperson who speaks English fairly well, Rebecca discovers that much of what she has just said was not understood by the Italian. In continuing the conversation, Rebecca should Answer

speak more slowly and loudly. discontinue the conversation until an interpreter can be found. repeat the conversation but use more facial expressions and gestures to communicate more clearly. accept blame for the misunderstanding and use simpler language. Add Question Here

Question 37

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What is the best advice for an American businessperson who is traveling to Portugal on business? Answer

Wait until you finish a complete explanation, no matter how long it is, before requesting feedback. Be wary of smiling because it can be misinterpreted in some cultures. Follow up oral negotiations and agreements in writing. If your Portuguese colleague is having trouble finishing a sentence, show consideration by finishing it for her. Add Question Here

Question 38

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When writing letters to businesspeople in other cultures, Answer

always use the letter format you typically use in your organization. use short sentences and short paragraphs. add humor to your messages. use two-word verbs such as bring back rather than return. Add Question Here

Question 39

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What is the best advice for citing numbers when writing letters to businesspeople

in other cultures? Answer

Spell out all numbers. Use figures to express the month of the year. Always convert dollar figures into local currency. Do all of the above. Add Question Here

Question 40

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Which of the following would be the best choice for a letter going to someone from another culture? Answer

I'd like to place an order but can't do it now. Please send the order to me ASAP. A ballpark figure of around $500 should give you an idea of costs. Thank you for telling me about your products. Add Question Here

Question 41

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You are writing a letter to a potential customer in Japan. Which of the following should you include in your letter? Answer

Sports references such as hit it out of the park because the Japanese appreciate American sports. Abbreviations such as FYI to make your letter as concise as possible. Weig...