Service Quality Questionnaire SAMPLE PDF

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Summary

This questionnaire was made in accordance to our Practical Research about Service Quality. At the very start of our research we were lost for their is a little source of materials as references. Now we want to also share with you our questionnaire sample to give you reference and ideas. Please use t...

Description

STI COLLEGE-DAVAO 506 Lim Bldg., J.P Laurel Ave., Davao City SERVICE QUALITY AND CUSTOMER SATISFACTION RESPONDENTS PROFILE Name: (Optional): ____________________________ Student:

Professional:

Instruction: As one of the identified respondents of this study, your opinions are valuable to us. Please take a few minutes and answer the following questions. Check the corresponding number that you choose. Please be guided with the rating scale for your answer as presented below: Part 1. How frequent do you dine at FastaPasta Atbp.? Occasionally

5- Excellent

Sometimes

4-Good

Often

3-Average

2-Poor

Always

1-Very Poor

Service Quality: Tangibles 1.) The physical facilities are visually appealing 2.) The employees are well-dressed/neat 3.) The food is presentable

5

4

3

4

3

2

1

Responsiveness 1.) The personnel are polite and friendly 2.) The personnel avoid long waiting lines 3.) The personnel informs how many minutes the food will be serve Empathy 1.) They have convenient business hours 2.) The personnel gives customers attention 3.) The personnel respond to customer’s concern Customer Satisfaction: Customer Satisfaction 1.) I will visit again 2.) I will keep myself updated at their Facebook Page 3.) I will recommend the store to my friends, family, relatives, associates, etc., Word of Mouth 1.) I will post a review about the store on my social media account 2.) I hear information from others about the store 3.) I will recommend it to some vlogger, bloggers and mukbangers

5

2

1...