Smpbpo 102 002 v2014 PDF

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Summary

Fundamentals of BPO 102Teacher’s GuideBusiness Process Mapping andNotationSession 2Exclusive property of IBPAP. This material or any portions thereof may not be copied, reproduced or distributed in any manner and for any purpose without the prior written approval of IBPAP.Fundamentals of BPO 102 Tea...

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Fundamentals of BPO 102 Teacher’s Guide

Business Process Mapping and Notation Session 2

Exclusive property of IBPAP. This material or any portions thereof may not be copied, reproduced or distributed in any manner and for any purpose without the prior written approval of IBPAP.

Overview Purpose

This session expounds on the importance of process mapping to an organization

Participants

Participants of this course are students in the collegiate level.

Course Objectives

By the end of this course, students should be able to: • Describe key elements of BPMN • Create process maps for selected processes

Business Process Mapping and Notation

Slide 0

Welcome!

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Slide 1

A big deliverable for outsourced operations is process documentation so it is important that they get a good understanding of how to create these documents.

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Slide 2

Here is the key learning from this session. Slide 3

Business Process Mapping and Notation is a standard way of mapping out an organization’s processes. BPMN will provide businesses with the capability of understanding their internal procedures in a graphical notation. This will give organizations the ability to communicate these procedures in a standard manner. Usually, big companies have business analysts that create the processes which are in turn reviewed by stakeholders such as managers and other staff members who will be expected to perform the processes. After the BPMN is created and reviewed, technical developers are then expected to complete the roll out to the organization.

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ADDITIONAL INFORMATION The Business Process Modeling Notation (BPMN) is a graphical notation that shows the steps in a business process. BPMN depicts the end to end flow of a business process. The notation has been specifically designed to coordinate the sequence of processes and the messages that flow between different process participants in a related set of activities.

Slide 4

This slide and the next will enumerate the basic shapes but we will look at these in more detail in the next few slides. These are the standard shapes that business analysts use in when creating BPMN.

Slide 5

We will use the shapes in these two slides on our group activities at the end of the session.

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Slide 6

EVENT (circle) is a shape used in BPMN that signifies a process will start, has started or is about to end. EVENT denotes something that happens. Icons within the circle denote the type of event (e.g., an envelope representing a message, or a clock representing time). •

Start event acts as a process trigger; indicated by a single narrow border

•

Intermediate event represents something that happens between the start and end events; is indicated by a double border

•

End event represents the result of a process; indicated by a single thick or bold border

Slide 7

ACTIVITY (rounded corner rectangle) is the shape used in BPMN to signify that an actual work that is being performed in order to complete the process.

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•

A TASK represents a single unit of work that is not or cannot be broken down to a further level of business process detail.

•

A SUB PROCESS is used to hide or reveal additional levels of business process detail. When collapsed, a sub-process is indicated by a plus sign against the bottom line of the rectangle; when expanded, the rounded rectangle expands to show all EVENTS, ACTIVITIES, FLOW, etc.

Slide 8

GATEWAY (diamond) is the shape used in BPMN to signify that a decision is required before the process can continue or that two different activities will merge. •

EXCLUSIVE is used to create alternative flows in a process because only one of the paths can be taken.

•

EVENT BASED is the condition determining the path of a process is based on an evaluated event.

•

PARALLEL is used to create parallel paths without evaluating any conditions.

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•

INCLUSIVE is used to create alternative flows where all paths are evaluated.

•

EXCLUSIVE EVENT BASED is where an event is being evaluated to determine which of mutually exclusive paths will be taken.

•

COMPLEX is used to model complex synchronization behaviour.

•

PARALLEL EVENT BASED where two parallel processes are started based on an event but there is no evaluation of the event.

In the first example, a decision is to be made. In the second, two activities will merge into one stream. Slide 9

FLOW (line with arrow) is the shape used in BPMN to show the connection between ACTIVITIES, EVENTS, GATEWAYS as well as the direction. Slide 10

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DATA (paper) is the shape used in BPMN to show an input into or an output of the process.

Slide 11

GROUP OF TASKS (rectangle broken line) is the shape used in BPMN to visually indicate that certain tasks within the process are in a logical group (ex.: department, function, etc). In our example, notice how all the activities fall under a functional group ei Pay Supplier.

Slide 12

ANNOTATION (open bracket) is the shape used in BPMN to indicate additional information about certain ACTIVITIES, EVENTS, and GATEWAYS within the process.

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Slide 13

SWIM LANE (BOX) is the shape used in BPMN to contain the ACTIVITIES, EVENTS, GATEWAYS, within the process by the same individual or department. This shape is used to better outline the scope of each individual or department within the process. This avoids confusion and prevents errors.

Slide 14 Example: Customer Support

This is an example of a basic BPMN which we first encountered during BPO 101. In this process map, you can see the use of basic shapes: EVENT ACTIVITY GATEWAY FLOW o SWIM LANE o o o o

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Slide 15 Example: Customer Support Expanded

This is an example of an expanded and more detailed BPMN. In this process map, you can already see the use of: o o o o o o

EVENT ACTIVITY GATEWAY FLOW ANNOTATION SWIM LANE

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Fundamentals of BPO 102 Teacher’s Guide Session 2 Date Developed: 2014

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Fundamentals of BPO 102 Teacher’s Guide Session 2 Date Developed: 2014

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Fundamentals of BPO 102 Teacher’s Guide Session 2 Date Developed: 2014

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SMPBPO102_002 v2014 QCCI

Fundamentals of BPO 102 Teacher’s Guide Session 2 Date Developed: 2014

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Fundamentals of BPO 102 Teacher’s Guide Session 2 Date Developed: 2014

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