Solutions and Test Bank For LOOK Looking Out Looking In 4th Canadian Edition By Ronald Adler PDF

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Solutions, Test Bank, eBook For LOOK Looking Out Looking In 4th Canadian Edition By Ronald Adler, Judith Rolls, Russell Proctor II ; 9780176881399, 0176881395 + APLIA, MINDTAP Assignments & Quizzes Available....

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For All Chapters ; [email protected]

Chapter 1-A First Look at Interpersonal Communications MULTIPLE CHOICE 1. What happened to the children in Frederick II of Germany’s parenting experiment? a. They became great communicators. b. They died from lack of human communication. c. They developed superior nonverbal communication. d. They found increased sadness in their homes because of poor communication. ANS: B

PTS: 1

REF: p. 4

BLM: Remember

2. What did Emperor Frederick II of Germany hope to determine by conducting an experiment with some children and their foster parents? a. Which language they would speak. b. How they could survive on their own. c. How parents can teach communication. d. How the parenting styles of foster and biological parents compare. ANS: A

PTS: 1

REF: p. 4

BLM: Remember

3. What was the most significant deficit found in the “Wild Boy of Aveyron?” a. Social skills. b. Language skills. c. Physical coordination. d. Sense of human identity. ANS: D

PTS: 1

REF: p. 5

BLM: Remember

4. What is the main source of our sense of identity? a. Self-reflection. b. Genetic inheritance. c. Cultural background. d. Interaction with others. ANS: D

PTS: 1

REF: p. 5

BLM: Higher order

5. Identity and communication are related in what way? a. We control communication with our identity. b. We are drawn to communicators who test and challenge our identity. c. We take aspects of others’ identities as our own through communication. d. We gain an idea of who we are from the way others communicate with us. ANS: D

PTS: 1

REF: p. 5

BLM: Higher order

6. What are some of the social needs we strive to fulfill by communicating? a. Identity and physical. b. Control and affection. c. Talking and listening. d. Self-esteem and self-actualization. ANS: B

PTS: 1

REF: p. 5-6

BLM: Remember

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7. Many studies have researched happiness. To what common factor do many of these studies link happiness? a. A satisfying job. b. Health and fitness. c. Positive interactions with others. d. Standard of living and lifestyle. ANS: C

PTS: 1

REF: p. 5-6

BLM: Higher order

8. What is true of the number of close friends that North Americans have? a. The average is 2.94. b. The average is 5.94. c. It has sharply declined over the past 20 years. d. It has sharply increased over the past 20 years. ANS: C

PTS: 1

REF: p. 5-6

BLM: Remember

9. What do some theorists claim is the single most important source of satisfaction and emotional wellbeing? a. Career fulfillment. b. Physical fitness. c. Social popularity. d. Positive relationships. ANS: D

PTS: 1

REF: p. 5-6

BLM: Remember

10. The Conference Board of Canada identified a set of characteristics required for success in the workplace. This set of skills does not include which of the following items? a. Teamwork. b. Problem solving. c. Technical competence. d. Positive attitudes and behaviours toward others. ANS: C

PTS: 1

REF: p. 6

BLM: Remember

11. Psychologist Abraham Maslow arranged human needs on a hierarchy. What did he believe was true of the most basic (lowest level) need in the hierarchy? a. It is the fundamental need of self-actualization. b. The nature of this need differs from individual to individual. c. It should be satisfied before we are concerned with other needs. d. It is generated by other people in interpersonal communication. ANS: C

PTS: 1

REF: p. 6

BLM: Higher order

12. Why is Maslow’s hierarchy of needs important to the study of interpersonal communication? a. Communication can help us meet each of the needs. b. Communication is one of the needs in the hierarchy. c. We can’t understand our needs without communication. d. Maslow considered the need for communication as the sixth “hidden” need. ANS: A

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PTS: 1

REF: p. 6

BLM: Higher order

Copyright © 2011 Nelson Education Ltd.

For All Chapters ; [email protected] 13. What need is the most fundamental, or the lowest, in Maslow’s hierarchy? a. Esteem b. Physical c. Safety d. Social ANS: B

PTS: 1

REF: p. 6

BLM: Remember

14. Jessica sends an email to her Member of Parliament to communicate her concerns about an issue. Jessica’s action best exemplifies what concept? a. Linear communication. b. Interactive communication. c. Interpersonal communication. d. Transactional communication. ANS: A

PTS: 1

REF: p. 6-7

BLM: Higher order

15. In order for communication to take place between two people, what needs to occur? a. They must be in close proximity. b. They must experience similar environments. c. There must be minimal external and psychological noise. d. They must be sending and receiving some type of message. ANS: D

PTS: 1

REF: p. 6-7

BLM: Higher order

16. Bart and Monique meet in the cafeteria and talk about how they are doing in the hockey pool. Which of the following is unlikely to occur in their discussion? a. Noise. b. Encoding. c. Linear communication. d. Transactional communication. ANS: C

PTS: 1

REF: p. 6-8

BLM: Higher order

17. What are you doing when you carefully plan the words you use to avoid offending someone? a. Decoding. b. Encoding. c. Providing feedback. d. Reducing physiological noise. ANS: B

PTS: 1

REF: p. 7

BLM: Higher order

18. When we decode, what are we doing? a. We are putting our thoughts into words. b. We are interpreting particularly obscure messages. c. We are choosing the appropriate way to send messages. d. We are making sense out of the messages sent by others. ANS: D

PTS: 1

REF: p. 7

BLM: Remember

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19. Jonah decides that his grandson didn’t mean to insult him by using slang. What has Jonah just done? a. Encoded. b. Decoded. c. Metacommunicated. d. Self-monitored. ANS: B

PTS: 1

REF: p. 7

BLM: Higher order

20. Which of the following best defines the meaning of “environments” that communicators occupy? a. The social systems in which they communicate. b. The physical locations in which they communicate. c. The space that they require to communicate effectively. d. The fields of experience that affect how they understand others’ behaviour. ANS: D

PTS: 1

REF: p. 7

BLM: Remember

21. Decoding is similar in meaning to which of the following? a. Channeling. b. Interpreting. c. Cognitive complexity. d. Linear communication. ANS: B

PTS: 1

REF: p. 7

BLM: Higher order

22. When two friends are communicating, what would they most likely be doing? a. Primarily sending messages. b. Primarily receiving messages. c. Taking turns sending and receiving messages. d. Sending and receiving messages at the same time. ANS: D

PTS: 1

REF: p. 7

BLM: Higher order

23. What term is defined as “the fields of experience that affect how a communicator understands another’s behaviour?” a. Decoding b. Empathy c. Encoding d. Environment ANS: D

PTS: 1

REF: p. 7

BLM: Remember

24. What is the best explanation of the meaning of “noise” in the communication process? a. More than one communicator talking at a time. b. Nonverbal behaviours that hinder communication. c. Any force that interferes with effective communication. d. A communication channel that interferes with the clear flow of communication. ANS: C

PTS: 1

REF: p. 7-8

BLM: Higher order

25. A jet flying low overhead interferes with your conversation with a friend. What is this an example of? a. Noise. b. Feedback. c. External disruption. d. Transactional disruption.

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For All Chapters ; [email protected] ANS: A

PTS: 1

REF: p. 7-8

BLM: Higher order

26. Which of the following is a channel for communication? a. Walking b. Gesturing c. Self-talk d. Self-awareness ANS: B

PTS: 1

REF: p. 7-8

BLM: Higher order

27. What can be concluded from a recent study’s findings on how cell phone users had ended relationships? a. The language they used was often too harsh. b. They often used inappropriate channels of communication. c. They tended to use shorter messages than those who ended relationships face-to-face. d. The use of mediated communication lessened the emotional distress caused by the breakup. ANS: B

PTS: 1

REF: p. 7-8

BLM: Higher order

28. Which of the following elements is not included in the Transactional Communication Model? a. Channel b. Control c. Environment d. Noise ANS: B

PTS: 1

REF: p. 7-8

BLM: Remember

29. What are the three types of noise that can hinder communication? a. Internal, external and transactional. b. Linear, interactional, and transactional. c. External, physiological, and psychological. d. Sociological, physiological and psychological. ANS: C

PTS: 1

REF: p. 8

BLM: Remember

30. Which is an example of physiological noise? a. Cars driving by your home. b. A headache you are suffering. c. Fear of the test you have to write this afternoon. d. Feeling happy about the date you are going on tonight. ANS: B

PTS: 1

REF: p. 8

BLM: Higher order

31. Anuk tells a joke in economics class and the class laughs uproariously. Encouraged by this response, Anuk tells the joke in his Canadian Studies class later that afternoon, and no one laughs. This best illustrates which communication principle? a. Communication is irreversible. b. Communication is unrepeatable. c. More communication is not always better. d. Communication can be intentional or non-intentional. ANS: B

PTS: 1

REF: p. 9-11

BLM: Higher order

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32. Day after day, Jeff and Simon argue about where they will go for the Christmas holidays without making any progress. It seems that the more they try to resolve the problem, the more irritable and distant they become. This best illustrates which communication misconception? a. Meanings are not in words. b. It is impossible not to communicate. c. More communication is always better. d. Communication can be intentional or unintentional. ANS: C

PTS: 1

REF: p. 9-11

BLM: Higher order

33. Almost all interactions have which of the following? a. A content dimension. b. A relational dimension. c. Both content and relational dimensions. d. A content dimension and sometimes a relational dimension, depending on the sender’s intent. ANS: C

PTS: 1

REF: p. 10

BLM: Higher order

34. Which statement is true about the relational dimensions of a message? a. They deal with emotional needs. b. They are usually expressed verbally. c. They communicate the nature of the relationship. d. They communicate how each party feels about himself or herself in the relationship. ANS: C

PTS: 1

REF: p. 10

BLM: Higher order

35. What are the two dimensions of most interpersonal messages? a. Content and relational. b. Defensive and supportive. c. Semantic and syntactic. d. Verbal and contextual. ANS: A

PTS: 1

REF: p. 10

BLM: Remember

36. How are the relational dimensions of messages usually expressed? a. Verbally. b. Nonverbally. c. Through touch. d. Within the content dimension of the message. ANS: B

PTS: 1

REF: p. 10

BLM: Higher order

37. What is the best thing to do when you are unsure of the relational dimension of a message? a. Go with the verbal statement. b. Interpret the nonverbal behaviour. c. Describe the behavior and ask what it means. d. Go back to the content dimension of the message for meaning. ANS: C

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PTS: 1

REF: p. 10

BLM: Higher order

Copyright © 2011 Nelson Education Ltd.

For All Chapters ; [email protected] 38. Your roommate says “It’s your turn to take out the garbage” in a demanding tone of voice. What is the best thing for you to do if you want to clarify the relational dimension of her message? a. Tell your roommate how defensive she sounds. b. Ask your roommate’s friend to explain the real problem. c. Point out the tone of voice and ask if your roommate is upset with you. d. Negotiate other ways of dealing with the garbage problem which may lead to a discussion of the real problem. ANS: C

PTS: 1

REF: p. 10

BLM: Higher order

39. Val feels embarrassed when she gets an angry response after asking a sales representative a question. She apologizes profusely and believes she has done something wrong. What communication misconception best explains the error in Val’s thinking? a. Meanings are in words. b. A single event causes another’s reaction. c. Communication can solve all problems. d. Successful communication always involves shared understanding. ANS: B

PTS: 1

REF: p. 10-11

BLM: Higher order

40. Which of the following is most clearly an example of interpersonal communication? a. Rich invites the team to a party. b. Trent pleads for the class to vote. c. Rhonda asks Jane about her sick child. d. Gurpreet asks a clerk about a sweater she wants to buy. ANS: C

PTS: 1

REF: p. 11-13

BLM: Higher order

41. Interpersonal relationships have which characteristics? a. Unique and independent. b. Rewarding and replaceable. c. Irreplaceable and relatively scarce. d. High disclosure and relatively common. ANS: C

PTS: 1

REF: p. 11-13

BLM: Remember

42. What are some of the characteristics that make relationships more interpersonal than impersonal? a. Intrinsic rewards and proximity. b. Scarcity, disclosure and intimacy. c. Higher levels of self-disclosure and intimacy. d. Uniqueness, irreplaceability, and interdependence. ANS: D

PTS: 1

REF: p. 12-13

BLM: Remember

43. Which one of these statements is true about interpersonal relationships? a. They develop unique qualities. b. They are generally similar to one another. c. They have more relational talk than content talk. d. It is desirable to have more of them than impersonal relationships. ANS: A

PTS: 1

REF: p. 12-13

BLM: Higher order

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44. When comparing interpersonal and impersonal communication, which of the following conclusions is true? a. Most relationships are either interpersonal or impersonal. b. Impersonal communication plays an important role in our lives. c. It is desirable to communicate interpersonally as much of the time as possible. d. Our closest relationships have a relatively stable amount of interpersonal communication over time. ANS: B

PTS: 1

REF: p. 13

BLM: Higher order

45. According to research, which of the following statements about mediated communication is true? a. Mediated communication enhances both the quantity and quality of interpersonal communication. b. Mediated communication diminishes both the quantity and quality of interpersonal communication. c. Mediated communication enhances the quantity but decreases the quality of interpersonal communication. d. Mediated communication enhances the quality but decreases the quantity of interpersonal communication. ANS: A

PTS: 1

REF: p. 13-16

BLM: Remember

46. Which of the following is not a reason for mediated communication enhancing interpersonal communication? a. Face-to-face contact is difficult with busy schedules. b. Some people can say in email what they have difficulty saying in person. c. Mediated communication eliminates the distractions of nonverbal responses. d. The asynchronous nature of email allows people to communicate across widespread time zones. ANS: C

PTS: 1

REF: p. 13-16

BLM: Remember

47. One challenge of mediated communication is “leaner messages.” What does this term mean? a. Mediated messages lack nonverbal cues. b. Mediated messages tend to use a simple vocabulary. c. Mediated messages are generally much briefer than face-to-face messages. d. Mediated messages tend to be more superficial and lacking in detail than face-to-face messages. ANS: A

PTS: 1

REF: p. 15

BLM: Higher order

48. Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed “interpersonal computers?” a. Some users have exchanged interpersonal relationships for computer use. b. Computers have advanced to the point they function as a companion or friend to some users. c. Using computer mediated communication forces us to be more precise in our interpersonal messages. d. Computer mediated communication can enhance the quantity and quality of interpersonal relationships. ANS: D

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PTS: 1

REF: p. 15

BLM: Higher order

Copyright © 2011 Nelson Education Ltd.

For All Chapters ; [email protected] 49. Which of the following is not a challenge when using mediated communication? a. Disinhibition. b. Leaner Messages. c. Permanence. d. Deficient Self-disclosure. ANS: D

PTS: 1

REF: p. 15-16

BLM: Remember

50. Research has shown that competent communicators achieve effectiveness by what means? a. They give lots of feedback. b. They adjust their behaviours to the person and situation. c. They use an appropriate balance of seriousness and humour. d. They consistently use the same types of behaviour in a wide variety of situations. ANS: B

PTS: 1

REF: p. 16-20

BLM: Higher order

51. You want to let a close friend know how much she/he means to you in a way that is sincere and doesn’t embarrass either of you. Using the characteristics of communication competence, what should you do? a. Follow the approach that you saw another friend use successfully. b. Avoid sending any message until you were sure it would be well received. c. Follow the approach you used successfully with others in the past as closely as possible. d. Consider a variety of alternatives, choosing the one that you think will be most successful. ANS: D

PTS: 1

REF: p. 16-20

BLM: Higher order

52. What is true of the behaviour of effective communicators? a. They have a wide range of behaviours from which to choose. b. They exhibit behaviours that are predictable by their partners. c. They exhibit unique behaviours more often than less effective communicators. d. They have a consistent set of a few best communication behaviours they can draw upon as needed. ANS: A

PTS: 1

REF: p. 16-20

BLM: Remember

53. What sequence of stages would you expect to move through as you were learning a communication behaviour? a. Awareness, Awkward, Skillfulness, Integration. b. Awkward, Integration, Skillfulness, Awareness. c. Awareness, Initiat...