Solutions Test Bank For Contemporary Management 11th Edition By Jones PDF

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Test Bank, Solutions Manual, ebook, CONNECT Assignments and Learn Smart Quizzes for Contemporary Management 11th Edition By Gareth Jones • ISBN10: 1260075095 , ISBN13: 9781260075090...

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For All Chapters  [email protected] Contemporary Management, 11e (Jones) Chapter 1 Managers and Managing 1) At a recent staff meeting, Jeremy was praised by his CEO for choosing the right goals to pursue. The quality that Jeremy displays here is efficiency. Answer: FALSE Explanation: Effectiveness measures the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 2 Medium Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation 2) Patel Brothers Company uses a formal system of task and reporting relationships that coordinates and motivates its employees so that they work together to achieve organizational goals. This is an example of an organizational structure. Answer: TRUE Explanation: An organizational structure coordinates and motivates members so they work together to achieve organizational goals. Difficulty: 2 Medium Topic: Management Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 3) As a middle manager, Jobeth selects the goals for her team. The task that Jobeth is demonstrating is called leading. Answer: FALSE Explanation: Managers use the planning task when they identify and select appropriate organizational goals and courses of action. Difficulty: 2 Medium Topic: Planning Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation 4) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. Answer: FALSE Explanation: Organizing people into departments according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups. Difficulty: 1 Easy Topic: Organizing Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 5) Categorizing people by salary levels lays out the lines of authority and responsibility between different individuals and groups. Answer: TRUE Explanation: First-line managers are responsible for daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services. Difficulty: 1 Easy Topic: Management Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 6) The importance of planning, organizing, leading, and controlling remains the same irrespective of a manager's position in the managerial hierarchy. Answer: FALSE Explanation: The relative importance of planning, organizing, leading, and controlling—the four principal managerial tasks—to any particular manager depends on the manager's position in the managerial hierarchy. The amount of time managers spend planning and organizing resources to maintain and improve organizational performance increases as they ascend the hierarchy. Difficulty: 1 Easy Topic: Management Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy. Bloom's: Remember AACSB: Analytical Thinking Accessibility: Keyboard Navigation 7) If you were an accountant and spent your days working on spreadsheets on the computer, you would be using your technical skills. Answer: TRUE Explanation: Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level. Examples include a manager's specific manufacturing or accounting skills. Difficulty: 2 Medium Topic: Managerial skills Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 8) When Company XYZ needed to reduce costs to meet its annual profitability goal, it reduced levels in its hierarchy and laid off ten percent of its workers. This is an example of restructuring. Answer: TRUE Explanation: Restructuring involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs. It can be done by eliminating product teams, shrinking departments, and reducing levels in the hierarchy. Difficulty: 2 Medium Topic: Management Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation 9) A self-managed team is a group of employees who work independently but report to their respective managers about the progress of the team's work. Answer: FALSE Explanation: A self-managed team is a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities. Difficulty: 1 Easy Topic: Types of groups Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT). Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 10) The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers. Answer: TRUE Explanation: The four building blocks of competitive advantage are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers. Difficulty: 2 Medium Topic: Competitive environment Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 11) A(n) ________ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A) control group B) talent pool C) organization D) focus group E) quality circle Answer: C Explanation: Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes. Difficulty: 1 Easy Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 12) Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential ________ tasks. A) marketing B) management C) finance and accounting D) operations E) entrepreneurial Answer: B Explanation: The job of management is to help an organization make the best use of its resources to achieve its goals. Managers do so by performing four essential managerial tasks: planning, organizing, leading, and controlling. Difficulty: 1 Easy Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 13) Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's A) organizational input. B) diversification. C) organizational performance. D) product development. E) differentiation. Answer: C Explanation: Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. Difficulty: 2 Medium Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Knowledge Application Accessibility: Keyboard Navigation 14) Organizational performance is most likely to A) increase with an increase in efficiency and effectiveness. B) increase with a decrease in efficiency and effectiveness. C) remain unchanged with a decrease in efficiency and effectiveness. D) decrease with an increase in efficiency and effectiveness. E) remain unchanged with an increase in efficiency and effectiveness. Answer: A Explanation: Organizational performance increases in direct proportion to increases in efficiency and effectiveness. Difficulty: 2 Medium Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Analytical Thinking Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 15) ________ is the measure of how productively an organization uses its resources to achieve a goal. A) Effectiveness B) Product differentiation C) Efficiency D) Empowerment E) Outsourcing Answer: C Explanation: A measure of how well or how productively resources are used to achieve a goal is known as efficiency. Organizations are efficient when managers minimize the amount of input resources. Difficulty: 1 Easy Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 16) ________ measures the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals. A) Efficiency B) Task management C) Effectiveness D) Diversification E) Differentiation Answer: C Explanation: Effectiveness measures the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 1 Easy Topic: Controlling Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 17) Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an allexpenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements? A) Norris, who chooses the right goals to pursue and spends more than he needs on resources B) Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them C) Don, who chooses the right goals to pursue and displays an overly rigid approach to planning D) Bai, who chooses unrealistic goals and tries hard to succeed E) Leonard, who chooses appropriate goals, but is slow in decision making Answer: B Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 3 Hard Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Apply AACSB: Analytical Thinking Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 18) Jack's Sprouts markets canned vegetables. In recent years, Jack's Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack's Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack's Sprouts' CEO? A) Eloise, who is ambitious and favors directional planning B) Kermit, who spends lavishly on resources and is averse to taking responsibilities C) Juanita, who chooses appropriate goals to pursue, but does not always succeed due to resource constraints D) Margot, who sets high targets for herself and her team, and makes the best use of available resources to meet them E) Andrew, who plans carefully and only chooses realistic goals to pursue Answer: B Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Kermit is neither efficient nor effective. Difficulty: 3 Hard Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Apply AACSB: Analytical Thinking Accessibility: Keyboard Navigation 19) China is a highly efficient manager. This implies that she A) minimizes the amount of input resources without compromising quality. B) is slow to respond to change and perceives organizational change as harmful. C) does not favor flexibility in planning. D) chooses appropriateness goals. E) works for longer hours than do most of her colleagues. Answer: A Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 1 Easy Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 9 Copyright 2020 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

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20) Ramses is a highly effective manager. This implies that he A) is likely to spend lavishly on resources. B) is highly compliant. C) disfavors employee empowerment. D) chooses appropriate goals and then achieves them. E) is overly ambitious. Answer: D Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 1 Easy Topic: Management Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Remember AACSB: Knowledge Application Accessibility: Keyboard Navigation 21) A company that has a high level of efficiency and effectiveness is most likely to produce a A) product that customers want, but that is too expensive for them to buy. B) quality product customers want and at a price they can afford. C) product that is expensive and nondurable. D) high-quality product that customers do not want. E) low-quality product that customers do not want. Answer: B Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 2 Medium Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Analytical Thinking Accessibility: Keyboard Navigation

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For All Chapters  [email protected] 22) A company with a high level of efficiency and a low level of effectiveness is most likely to produce a A) low-quality product that the company makes a profit on. B) high-quality product that the company makes a profit on. C) low-quality product that customers do not want. D) high-quality product that customers do not want. E) high-quality product that customers can afford. Answer: D Explanation: Efficiency is a measure of how productively resources are used to achieve a goal. Effectiveness is a measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals. Difficulty: 2 Medium Topic: Efficiency Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers utilize organizational resources efficiently and effectively to achieve organizational goals. Bloom's: Understand AACSB: Analytical Thinking Accessibili...