SSK Outline & Notes PDF

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Problem Solving I.

Introduction a) What is problem-solving? Problem-solving skills help you determine the source of a problem and find an effective solution. II. a) b) c) d) e) II. -

IV.

Steps of Problem-Solving Research Analysis Decision-making Communication Dependability Why are problem-solving skills important? Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

a) b) c) d) e)

Factors that effect problem-solving Understanding the problem Personality types/Temperament Skills/Competencies Resources available External

a) b) c) d) e) f)

How to improve problem-solving skills? Focus on the solution Adapt 5 ways to clearly define the problem Simplify things List out as many solutions as possible Think Laterally Use language that creates possibility

V.

VI. Conclusion Try to approach problems neutrally – without any judgment. Practice focusing on defining a problem, keep calm and not to make things too complicated.

Multiple intelligence I. Introduction The multiple intelligence that used in preparing the presentation and notes for the audience is interpersonal intelligence. II. Defined as human ability to understand, communicate and deal with people. Easy to interact with others, sensitive to people’s mood, feeling and motivation. III. Characteristics of a high interpersonal intelligence : Extravert, enjoy social events, loves crowds, empathetic person IV. Possible careers for high intelligence people Teacher, counsellor, sales agent and Politician and so on. V. Reason to use interpersonal intelligence Help to understand each other better and gather ideas and thoughts Help to solve the problems and made the best decision for preparing and delivering the presentation. VI. How effective by using interpersonal intelligence Very effective; able to split task and show teamwork, finish our project effectively VII. Challenges faced when deciding on multiple intelligence technique found out difficult to choose which multiple intelligence to use everyone’s thoughts and opinions are different. Conclusion Interpersonal intelligence help us to solve the problems effectively and make a decision easily. Communication, listening and give a useful feedback is essential in problem solving and decision making.

Decision Making I. Introduction a) What is decision-making? - A process of selecting a course of actions from certain alternatives  II. Process of decision-making a) Monitoring & Identifying b) Assessing c) Planning d) Implementation III. Why decision-making skills are important? a) To accelerate gaining knowledge that will make our decisions more effective b) Improves communication among teammates and colleagues IV. Factors that affect decision-making skills a) Experiences & Knowledge b) Creative thinking c) Personal Ability V. How to improve decision-making skills a) Thinking rationally b) Avoid making impulsive decisions VI. Conclusion a) Decision-making skills are important and it should be implemented...