Syllabus Winter 2020 - OM-521-001-Operations Management PDF

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OM 521 (online) – Introduction to Operations Management Instructor:

Hung-Chung Su

Office:

FCS 133

Contact:

(313) 583-6487

Email: Canvas (preferred)

Course Description Prerequisite: Graduate Standing Operations Management is concerned with the efficient transformation of inputs that will effectively achieve customer satisfaction. In a dynamic, competitive world, a company’s effectiveness depends significantly on how well the firm’s resources are managed. This course focuses on managerial tools for understanding the processes that are required for developing and delivering appropriate products and services. It prepares managers to use the results of the analysis to constantly improve the firm’s operational performance.

Objectives: MBA Program Goals and Objectives The MBA Program Goals and Objectives may be found at: https://umdearborn.edu/cob/graduate-programs/degree-programs/master-business-administration (https://umdearborn.edu/cob/graduate-programs/degree-programs/master-business-administration)

MS-BA Program Goals and Objectives The MS-BA Program Goals and Objectives may be found at: https://umdearborn.edu/cob/graduate-programs/degree-programs/ms-business-analytics (https://umdearborn.edu/cob/graduate-programs/degree-programs/ms-business-analytics)

MS-SCM Program Goals and Objectives The MS-SCM Program Goals and Objectives may be found at: https://umdearborn.edu/cob/graduate-programs/degree-programs/ms-supply-chain-management (https://umdearborn.edu/cob/graduate-programs/degree-programs/ms-supply-chain-management)

Specific Course Objectives: At the end of this semester you will:

1. Gain an appreciation of the strategic importance of operations and supply chain management in a global business environment, 2. Develop a working knowledge of the concepts and methods related to designing and creating value along the supply chain. developing an operations strategy · managing capacities & innovation managing process structures · ensuring high quality managing inventories · developing appropriate sourcing developing logistics · developing forecasts coordinating sales and operations · developing resource plans

Course Material - Required Swink, M., S. Melnyk, M.B. Cooper, and J. Hartley, “Managing Operations Across the Supply Chain,” 3rd ed., McGraw-Hill. ISBN-13: 978-1259544309 Other class material associated with each module will be provided via Canvas.

Attendance Policy Class attendance is not a meaningful concept for an online course. Students are expected to meet the various submission deadlines as detailed in the class schedule.

Assignment Description a) Discussion Posts: Experience Objective: Discussion posts allow us to tap into the vast amount of work and applied experience all of us have. I’ve found that active participants gather new insights from this type of back-and-forth dialogue on important issues. My experience is that this part of the course is extremely important because it helps to round out and amplify the typical academic-only presentation of the issues. Each module has a general discussion question which is focused on the application of module concepts in your management experience. Students are responsible for making posts to the module discussion question. Grading: Posts are graded on the basis of reasonableness, interest, and contribution to the module dialogue. I am looking for an evenly posting pattern. Posting everything on Monday morning or Sunday nights will receive a lower score. A guideline would be several (3-4) postings for each case discussion as they progress at an absolute minimum in order to earn a B participation grade. Mechanics: Specific module discussions can be found by clicking on the ‘Assignments’ link on the left-hand side of the course homepage. Submission: Deadline is midnight of the date indicated in the Course Schedule. Late submissions will not be accepted.

b) Quizzes: Concepts Objective: The module quiz is designed to help you assess your understanding of the basic concepts of the module material. Module quizzes will cover the text material and any additional material found in each module. Grading: Each quiz consists of ten (10) randomly selected multiple-choice questions on concepts found in the module material. Quizzes have a time limit of 10 minutes and 2 attempts. Mechanics: Specific module quizzes can be found by clicking on the ‘Assignments’ link on the left-hand side of the course homepage. Submission: Quiz submission deadline is by midnight of the date indicated in the Course Schedule. Late quizzes will not be accepted for a grade.

d) Exams: Analysis, Critical Thinking Objective: Exams are designed to assess your understanding of the basic quantitative analysis and concepts of the module material. In general, I am looking for students to demonstrate a substantive and clear understanding of the quantitative material presented in this class. Grading: The material covered for each exam has a strong influence on the type of exam used. As such, I will alert you to the specific exam format as well as any other exam conditions as soon as possible for each exam. After the exam result is released, you will have 3 days to review the results. Exam grades are final. Exams typically include multiple-choice questions and problem-solving questions. Exams are constructed with the following outcomes in mind. 90s: Student can appropriately apply course concepts to new and novel situations 80s: Student can appropriately apply course concepts to most/all standard problems 70s: Student can appropriately apply course concepts to some standard problems Submission: Exam submission deadline is by midnight of the date indicated in the Course Schedule. Late exams will not be accepted for a grade.

Course Grading Your performance in the course will be evaluated as described below. Discussion posts 20 % Quizzes Homework Exams Total

15 % 15 % 50 % 100 %

Your final numerical grade will be computed using the weights given above. The results of the numerical computation will be translated to a final letter grade as follows: 97.0 – 99.9: A+

87.0 – 89.9: B+

77.0 – 79.9: C+

94.0 – 96.9: A

83.0 – 86.9: B

73.0 – 76.9: C

90.0 – 93.9: A-

80.0 – 82.9: B-

70.0 – 72.9: C-

All of your work in this course will be compared against an absolute standard. Your work will in no way be compared to that of your peers when grades are assigned. The objective of this approach is to encourage all students to concentrate on both their individual learning and the learning of their classmates.

Grade Changes Once grades are submitted to the registrar, a grade change is permitted only to correct an error in computing or recording the grade. There are no opportunities to redo work or to do extra work to receive a higher grade. Also, a student’s work cannot be reevaluated after the grades for the class have been submitted. A great deal of care is taken in calculating final grades. Mistakes are, therefore, very rare. However, if you believe a mistake may have been made, please request that the calculation of your final grade be rechecked within 72 hours of the final grade being posted. Please do not request a grade change for any other reason. Please also recognize that certain elements of the final grade in any course are subjective. It is normal to believe that your course performance is better than or worse than your instructor’s evaluation of your work.

Grade Grievance: A student may grieve a final course grade or a grade on an examination, project, thesis or any other graded material required for graduation. This grievance process is intended to provide the student the protection against evaluations which are prejudicial, arbitrary, or capricious. Examples of grading problems which can be grieved are: 1. Clerical error 2. Prejudicial evaluation 3. Inconsistent or inequitably applied standards of evaluation There is a presumption that the grades assigned are correct and therefore the student has the burden of proof in the grievance process (i.e. s/he must establish clerical error; capricious or prejudicial evaluation; or inconsistent or inequitably applied standards of evaluation). To start this process, the student should contact the Department Chair or Program Director before the end of the fifth week of classes in the first full term following the term in which the disputed grade was issued.

Class Schedule: Module Date

Class

Topic

Book Chap

Due Date

Module Date Start End

Class

Topic

Book Discussion Due Date Chap Quiz Homeworks Posts

Discussion Start

End

Quiz

Homeworks

Posts

Mon 01/06

Sun 01/12

1

Course Overview / Class Introduction

Register & Review of Intro slides

1

Part 1: Foundations of Operations Management

Mon 01/13

Sun 01/19

2

Module 1: Operations & Supply Chain Strategy

Discussion #1

Class bio due 1/19

Sat

Integrity quiz

1, 2 01/18

Discussion Mon 01/20

Sun 01/26

3

Mon 01/27

Sun 2/02

4

Mon 02/03

Sun 2/09

5

Mon 2/10

Sun 2/16

6

Mon 2/17

Sun 2/23

7

Module 2: Managing Processes, Capacity & Innovation

#2

due 1/26 Sun 2/02 HW #1 Due 1/26

3, 4 Sat 1/25

Module 3: Process

HW #2

5

Structures

Due 2/02 Exam 1

Release 02/03, Due: 2/9 Module 4: Managing 6, 6S Quality

Module 5: Managing Inventories

N/A

Discussion #3

Sun 3/15

7 Sat 2/22

HW #3 Due 2/23

Part 2: Supply Chain Integration Mon 2/24

Fri 2/28

Mon

Sun

3/09

3/15

8

Module 6: Sourcing

10

N/A Sun 3/15

9

Module 7: Logistics

11

HW #4 Due 3/15

Module Date

Class

Topic

Book Chap

Due Date

Discussion Start

End

Quiz

Homeworks

Posts Mon 3/16

Sun 3/22

Exam 2

10

Release 3/16, Due: 3/22 Part 3: Supply Chain Planning

Mon 3/23

Sun 3/29

Mon

Sun

3/30

4/5

Mon 4/6

Sun 4/12

Mon

Sun

4/13

4/19

11

12

13

14

Discussion #4

Module 8:

N/A

12

Forecasting

Sat 3/28

Discussion #5

Module 9: Aggregate Planning

13

Module 10: Resource Planning

14

Sun 4/12 HW #5 due 4/5

Sat 4/4

Exam 3 Release 4/13, Due: 4/19...