Task 4 - week 4 task PDF

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week 4 task...

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Kabul Sydney restaurant compared with other restaurants by using gaps model of service quality. In this Servicescape, the location where it three minutes from the train station the furniture, the traditional Afghan music, and the private rooms are helping to increase the number of customers in the restaurant. Also, the decoration in the wall with the old paintings of afghan culture and the old music instrument are important functions to attract the customers especially for the customers who are interested in Afghanistan culture. This furniture, Afghan music, and private rooms show that the restaurant management pays attention to the tangible aspects of the restaurant because they have varied options for the customers whether they prefer to set in the tables in ground floor or one of the private rooms in the first floor, two of the private rooms has a ground sitting which attract the Arabic customers, this different option helps the restaurant to attract different types of people with different preferences. Furthermore, the restaurant provides a black tee after finishing the meals which make the customers stay longer with satisfaction and making them come back again and also advertise the restaurant by word of mouth However, although that the managers paid attention to the tangible aspects but there is a lake of the signs in the restaurant where it is difficult to find the toilets and also there is no sign shows that there is a private room in the first floor which make confusion for the new customers. In addition, in the assurance level where it is related to the quality of the employees of the company(Mauri, Minazzi and Muccio, 2013), the managers need to train their waiters because there is a delay in taking orders from the customers and also some time, they serve wrong orders to the customers which can cause customer gap (Mauri, Minazzi and Muccio, 2013) My recommendation to the restaurant is to employ the highly trained employees only to avoid the customers dissatisfaction.

References Mauri, A., Minazzi, R. and Muccio, S., 2013. A Review Of Literature On The Gaps Model On Service Quality: A 3-Decades Period: 1985–2013. [International Business Research. Viewed on 18 August 2020,< https://www.researchgate.net/profile/Aurelio_Mauri/publication/259443819_A_Review_of_Literature_o n_the_Gaps_Model_on_Service_Quality_A_3-Decades_Period_19852013/links/004635385cf6f3019d000000/A-Review-of-Literature-on-the-Gaps-Model-on-ServiceQuality-A-3-Decades-Period-1985-2013.pdf>....