Test Bank and Solutions For Essentials of Business Communication 10th Canadian Edition By Mary Ellen Guffey PDF

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Solutions, Test Bank, eBook For Essentials of Business Communication 10th Canadian Edition By Mary Ellen Guffey, Dana Loewy, Richard Almonte ; 9781774747209 and MINDTAP and APLIA assignments/Quizzes Available also....

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Indicatewhetherthestatementistrueorfalse. 1.Researcherssaythatmostofuslistenat75percentefficiency. a.True b.False 2.IfFrançoisebelievesthatallAmericansareimpatientandrude,sheisguiltyofstereotyping. a.True b.False 3.Itisacceptablebusinesspracticetotakeortoplaceaphonecallduringabusinessmeeting. a.True b.False 4.Facialexpressions,gestures,andposturearenonverbalcommunicationcuesthatcanspeaklouderthan

words. a.True b.False 5.Peoplewhodevelopthehabitoffakingattentiontoalisteneroftenfindithardtoconcentrateevenwhenthey

wanttopayattention. a.True b.False 6.Tobecompetitiveintoday’sglobaleconomy,employeesneedtodevelopinterculturalskillsincludingpatience,

sensitivity,andflexibility. a.True b.False 7.Membersoflow-contextculturesemphasizemembershipinorganizations,groups,andteams,while encouragingacceptanceofgroupvalues,duties,anddecisions. a.True b.False 8.Communicatorsinhigh-contextculturestendtobelogical,analytical,andactionoriented. a.True b.False 9.WhenspeakingwithsomeonewhosefirstlanguageisnotEnglish,itisagoodideatospeakmoreloudlythan

usualtohelphimorherunderstand. a.True b.False

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10.The“anytime,anywhere”officerequiresonlyanemployee’smobileelectronicdeviceandawireless

connection. a.True b.False 11.Emailistoday’sversionofthebusinessletterorinterofficememo. a.True b.False 12.Flattenedmanagementhierarchiesarebecomingthetrendasbusinessesseektobecomemorecompetitiveand

toreduceexpenses. a.True b.False 13.Employeesintechnicalfieldssuchasaccountingandinformationtechnologydonotrequirestrong

communicationskills. a.True b.False 14.Apotentialemployeewillnotbehiredifheorshepostsinappropriatecontentonline. a.True b.False 15.Cloudcomputingrequiresbusinessestomaintainexpensivehardwareandsoftwarein-house. a.True b.False 16.Youwillnotbeabletocontrolsomeofthemanyfactorsthatdetermineyoursuccessintheworkplace.One

factorthatyoucancontrol,however,ishowwellyoucommunicate. a.True b.False

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Indicatetheanswerchoicethatbestcompletesthestatementoranswersthequestion.

Amina Aminareceivedherhumanresourcesdiplomalastyearandhasbeenworkingforsixmonthsinthehuman resourcesdepartmentofGlobalSuccess,aninternationalmarketingorganization.Whensheacceptedthe position,shewasveryfamiliarwithtextmessaging,instantmessaging,blogging,andmanyothernew technology-basedcommunicationchannels,soshewasconfidentthathercommunicationskillswouldallow hertosucceedinhernewposition.Amina’spositionrequiresthatshecreatedocuments,oftenpostingthemto thecompanyhumanresourceswebsite,andmakepresentationsabouthumanresourcespoliciesand proceduresatcompanymeetings. 17.WhathasAminamostlikelydiscoveredisoneofthemainbenefitsofusingavarietyofmedia,suchasinstant messaging,wikis,andTwitter? a.Learningtousethesetechnologieseffectivelycansometimestakeconsiderabletimeandeffort. b.Thesetechnologiesmakeiteasiertocommunicatemessagesthatinstantlytravelaroundtheglobe,to reachpotentiallyvastaudienceswithaminimumofexpenseandeffort. c.Amina’scomputerwasalreadyequippedwiththeseprogramswhenshebeganherjob. d.Thesetechnologiesareusefultools,buttheycan’tdotheactualwritingforAmina.

18.Aminaplanstomeetwithsevenotherhumanresourcesspecialistsinsevendifferentcitiesinfourprovinces.

Thecompanyhasdecidedtoeliminatethecostoftravelthataface-to-facemeetingwouldincur.Thegroup wantstomeetinrealtimeandtheywanttoseeandheareachother.Whatchannelortechnologymightthey use? a.blog b.videoconference c.intranet d.voicerecognitionsoftware 19.LauraAmbrosehasreceivedseveralcomplaintsfromheremployeesabouthowtheoffice’smeetingsare

currentlyorganized.Insteadofgettingupset,shehasdecidedtousethisasanopportunitytoimproveoffice meetingstructureandisgladthatheremployeesfeelcomfortableenoughtovoicetheiropinions.Whichofthe recommendationsgiveninthetextforbecominganactivelistenerisshepractising? a.Establishareceptivemindset. b.Listenformainpoints. c.Listenbetweenthelines. d.Bepatient.

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20.Whiletalkinginthelunchroom,oneofAmina’scoworkers,aCanadian,clearlyindicatesthatshebelieves

CanadianculturalvaluesandbusinesspracticesarefarsuperiortothoseofAmericans.Whatattitudeis Amina’scoworkerdisplaying? a.tolerance b.stereotyping c.ethnocentrism d.collectivism 21.TheofficesAminaworksinhaverecentlybeenrenovated.Toencourageteamworkandimprove

communication,herbosshashadthepartitionsandcubiclesreplacedwithopenspacesandshareddesks. Whichexternalelementinthecommunicationprocessisthekeytothisdesignchange? a.time b.space c.distance d.territory 22.Basedontheinformationinthetext,whathasAminalikelylearnedabouthercommunicationskillsinthepast

sixmonths? a.Textingandinstantmessagingarenotusedatallintheworkplace. b.TheHumanResourcesManager,whois56yearsold,isjustasproficientasAminaiswiththesenew technology-basedcommunicationchannels. c.NobodythatAminacommunicateswithpaysmuchattentiontoconventionalspelling,grammar,or punctuation. d.Sheneedstodevelopappropriatecommunicationskillsforawiderrangeofpurposes,audiences,and

situations. 23.WhichstatementexpressesanotherdiscoverythatAminahaslikelymadesinceshebeganhernewjob? a.Heremployerhasnointerestincompetingininternationalorworldmarkets. b.Frontlineemployeesmustdealwithincreasinglyhierarchicallevelsofmanagement. c.Newcommunicationtechnologiesrequireemployeestocommunicatemoreoftenandmorerapidlythan

inthepast. d.Workplacesofferlessflexibleworkingarrangementsthaninthepast. 24.Aminanoticesthathercolleaguesandbossestendtobecomeanxiouswhenparticipantsatimportantmeetings

showuplate.Whatculturalvaluedoesthisreactionillustrate? a.formality b.collectivism c.individualism d.timeorientation

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25.AminaisinterviewinganapplicantforamarketingpositionwithGlobalSuccess.Duringtheinterview,sheasks

forclarificationofsomeinformationcontainedintheapplicant’srésumé,butshejumpstoafalseconclusion beforeallowingtheapplicanttocompletehisanswer.WhatlisteningskilldoesAminaneedtoimprove? a.Keepanopenmind. b.Listenbetweenthelines. c.Stoptalking. d.Holdyourfire. 26.AminaleftavoicemailforacolleaguewhosefirstlanguagewasnotEnglish.Inthevoicemail,sheusedmany

emotion-ladenwordsandabbreviationsthatmadethecontentdifficultforthecolleaguetounderstand. Amina’scolleaguereturnedthephonecallwithmanyquestionsaboutthepurposeofthevoicemail.Which barrierofeffectivelisteningpreventedAmina’scolleaguefromprocessinghervoicemailmessage? a.technologicalbarriers b.grandstanding c.fakingattention d.languageproblems 27.Amina’supdatedbenefitshandbookcoverssomecomprehensiveandsometimesperplexingmaterial,

especiallythenumericaldata.Whatpresentationmethodwouldhelpclarifysomeofherideasandbecost effectivefordistributiontosatelliteofficesinCalgary,Toronto,andMontreal? a.afaxedcopy b.ahardcopyreportthatismailedouttoeachoffice c.asimplechartsentviaemail d.aPowerPointpresentationthatispostedonlineviathecompanyintranet 28.Aminarealizesthatshecansatisfyheremployer’sexpectationsforprofessionalismbypossessingproficiency

insoftskills.Accordingtothetext,whichofthefollowingisasoftskill? a.theabilitytospeakvariouslanguages b.possessingstrongmathskills c.theabilitytomakeethicaldecisions d.possessingadequatecomputerskills 29.Aminathinksaboutanemailthatshehastosendtoacoworker,andthenbeginstorevisetheseconddraftof

themessagetomakeitappearmoreprofessional.Accordingtothetext,whatstrategyshouldAminauseto aidherinthisprocess? a.useconcisenesswhenwriting b.useIMabbreviations c.includeajokeatthebeginningoftheemail d.includeshortformsandexclamationpoints

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30.Aminahasreceivedanemailfromaclassmateinherhumanresourcesdiplomaprogram,Marco,whohas

recentlybeenofferedajobatanothercompany.Hebelievesthathisinitiativeandself-assertionhashelpedhim tosecurethisnewposition,andalsothinksthathiscommunityinvolvementandsenseofpersonalresponsibility areimportantcharacteristicshepossessesforthisjob.Accordingtothetext,whichcultureandcountrywould Marcomostlikelycomefrom? a.low-contextculture,Brazil b.low-contextculture,Canada c.high-contextculture,Japan d.high-contextculture,India 31.Amina’scolleagueSheldonisarelativelynewemployeeatGlobalSuccess.Heparticipatesinasmallgroup

meetingregardingHRretentionpractices,andheprovidesinformationregardingthissubjectfromhisformer placeofemployment.Sheldondominatestheconversation,ashebelieveshispreviousexperiencesarevitalto thegroup’stopicofdiscussion,andhefrequentlyinterruptsotherstoprovidehisthoughts.Sheldon’sconduct isanexampleofwhichbarriertoeffectivelistening? a.fakingattention b.grandstanding c.languageproblem d.thoughtspeed 32.AminameetswithJoan,anemployeeintheAccountsReceivableDepartmentwhoishavingsomedifficulty

withhermanager.Joanseemshesitantaboutsharingherproblem.Atonepoint,AminafeelsthatJoanmaynot beexpressingallthatshewantstosay.AminastopsandasksJoanwhethershefeelsanxiousaboutdiscussing theproblem.Joansaysno,buthereyes,face,posture,andgesturesseemtocontradictwhatshesays.Whatis likelythemostaccurateindicatorofherfeelings? a.hereyes b.herfacialexpression c.herposture d.herhandgestures 33.AcolleagueofAmina’s,aCanadiansalesmanforGlobalSuccesswhodoesbusinessinAsia,hasdecidedto

updatehiswrittensalesmaterialsothatitiseasierforhispotentialnewclientstounderstand.Whichofthe recommendationsgiveninthetextforminimizingwrittenmiscommunicationamongcross-culturalaudiencesis hepractising? a.Uselongphrasesandsentences. b.Usecontractions. c.Adjustwritingformattolocalstyles. d.Avoidaction-specificverbs.

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34.DuringAmina’sinitialtrainingatGlobalSuccess,shewastoldthatthecompanyhasfeweremployeesin

managementpositionsthanithashadinpreviousyears,andthatshewouldoftenbeexpectedtowork independentlyandmakedecisionsonherown.Whattrenddoesthisreflectinthenewworldofwork? a.innovativecommunicationtechnologies b.flattenedmanagementhierarchies c.moreparticipatorymanagement d.heightenedglobalcompetition 35.AminaattendsapresentationbymembersofGlobalSuccess’sinformationtechnologydepartment.Beforeshe

takesaseat,Aminaturnsoffhercellphone.Shethenselectsaseatatthefrontoftheroomnearthespeakers. WhattechniquehasAminausedtoenhanceherlistening? a.keepinganopenmind b.capitalizingonlagtime c.controllinghersurroundings d.establishingareceptivemindset 36.Aminahastogiveapresentationtoasmallgroup.Asshesetsuptheconferenceroomaheadoftime,she

wondershowfarthepodiumshouldbefromtheaudience.Accordingtothetext,howfarshouldshestand fromherlisteners? a.1.5feet b.4feet c.6feet d.12feet 37.AminahasheardseveralemployeesofGlobalSuccesssaythatoneofhercolleaguesinthehumanresources

department,JeanetteKayum,isnotveryapproachableandseemsintimidatingtotheemployees.Amina knowsthatJeanetteisaverykindperson,sowhatmightbethereasonthatJeanettegivesthisimpressionto hercoworkers? a.Sheensuresthatsheschedulesone-hourblocksoftimeformeetingswithemployees. b.Shehasarrangedherofficesothatherlargedeskseparatesherspacefromheremployees. c.Shemaintainseyecontactwhensheisspeaking. d.Shetypicallystandsbetween4and12feetfromheremployeeswhenhavingaconversationwiththem

insocialsituations.

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38.Aminahasjustbeenaskedtogiveaspeechtoadiverseaudienceofnewemployeesaboutopportunitiesfor

advancementwithGlobalSuccess.Whatadviceforcapitalizingonworkforcediversity,mentionedinthetext, shouldAminaincludeinhertipsforemployeesuccess? a.Seektrainingininterculturalcommunicationandteambuilding. b.Discouragedifferencesandfocuson“groupthink”instead. c.Makemoreassumptionssincemostassumptionstendtoberight. d.Encourageallworkerstoconformtooneorganizationalculture. 39.LauraAmbrose,aregionalmanagerinthecentralhumanresourcesofficeofGlobalSuccess,hasaskedAmina

andhercolleaguestocreateanupdatedversionofthecompany’sbenefitshandbookforemployees.Ms. AmbrosehassuggestedthatAminauseDropbox,afilesynchronizationservice.Whatmightbethereason whyMs.AmbrosehaschosenDropboxforthistask? a.Itallowsuserstocreatedocuments,enterdata,andcontroltheirdesktopsbyusingtheirvoices. b.ItallowsnumerousemployeestocommunicateusingabroadbandInternetconnection. c.Itallowsgroupmemberstomeetinspecialconferenceroomstointeractinrealtime. d.Itenablesuserstoparticipate,collaborate,andnetworkinanefficientmannerbyusingsharedfiles. 40.Whensheisspeaking,whethertoanindividualoragroup,Aminaoftencheckstoseewhetherheraudience

seemstobepayingattention.Shesometimesrepeatskeyideasandasksquestionstocheckforunderstanding. Sheappearstobeadjustinghercommunicationbasedonafindingbycommunicationresearchersdiscussedin thetext.Whichfindingisthat? a.Mostofushavedevelopedlisteninghabitsthatallowustotakeinandprocessabout25to50percent ofwhataspeakersays. b.Physicalbarrierscanimpedeeffectivelistening. c.Manyofusliketo“grandstand”—wepreferspeakingtolistening. d.Itcanbehardtofocusonamessagewhenwearedistractedbythingssuchasthespeaker’swardrobe,

physicalappearance,ormannerisms. 41.ThepresentationbyGlobalSuccess’sinformationtechnologyteamisaboutnewproceduresforaccessing

importantnetworkresources.Aminahasdifficultyunderstandingthepresentationbecauseshehasexperienced aterribleheadachethatafternoon.WhatbarriertoeffectivelisteninghasAminaencountered? a.languageproblem b.physicalbarrier c.personalbarrier d.nonverbaldistraction

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42.Aminafeelsthatshehasbecomeamuchbettercommunicatorinthesixmonthssinceshewashired.Which

statementseemstoapplybesttoAmina’ssituation? a.Mostexperiencedbusinesspeoplearebettercommunicatorsthanmoststudents. b.Inbusiness,verbalcommunicationisn’tasimportantasnonverbalcommunication. c.Withlearningandpractice,studentsandbusinessprofessionalscanimprovecommunicationskills. d.Peoplearebornwiththeabilitytoacquirelanguageandtolisten,whichmeansthatcommunicationskills

areinnateandhereditary. Entertheappropriateword(s)tocompletethestatement. 43.Duringaconversationwithacolleague,Naomistandserect,leansforward,andlooksalertwhensheis

speaking.Naomiisusing________todemonstratenonverbalinterestintheconversation. 44.Youaremeetingwithanewclientwhoiswearingalow-necked,sleevelessdress.Shehasmanydramatic

tattoosonherarmsandneck.Yourealizetenminutesintoyourconversationwiththeclientthatyoudon’t rememberhername,althoughsheintroducedherself,andyouhaven’tansweredthequestionshehasjust askedbecauseyouhaven’tprocessedit.Thetextcallsthistypeofbarriertoeffectivelisteninga(n) ________________________________________(twowords). 45.Thecomplexsystemofvalues,traits,morals,andcustomssharedbyasociety,region,orcountryisknownas

____________________. 46.Thetextdefines____________________as“learningaboutandappreciatingbeliefsandpracticesdifferent

fromourown.” 47.InCanadawepreferaspacezoneof122to360cm(4to12feet)whencommunicatingwithacquaintances,

coworkers,andstrangers.Thisisknownasthe____________________spacezone. 48.Thetermforatelecommuterorteleworkerwholargelyremainsoutsidetheterritorialofficeisa(n)

______________________(twowords). 49.Theabilitytocommunicate,toworkwellwithothers,tosolveproblems,tomakeethicaldecisions,andto

appreciatediversityareknownas__________________(twowords). 50.Real-timewebsitessuchasGoogleDocsareanexampleofa(n)_______,atypeoftechnologysoftwarethat

allowsmultipleuserstocreateandeditpagescollaboratively. 51.Whencommunicatingwithinterculturalaudiences,writersshouldcomposesentenceswithfewerthan_____

(number)words.