Test Bank for Business Communication 9th Edition by Guffey PDF

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge True/False 1.Communicationtodaygenerallyflowsoneway—fromcompaniestothepublic. a.True b.False ANSWER:False 2.Today’snewcommunicationtechnologieshavemadewritingskillslessimportantthaninthepast. a.True b.False ANSWER:False 3.Youarebornwiththeabilitiestoread,listen,speak,andwriteeffectively. a.True b.False ANSWER:False 4.The21st-centuryeconomydependsmainlyoninformationandknowledge. a.True b.False ANSWER:True 5.Theknowledgecultureoftoday'sworkplacecanincludefactoryproductionemployees. a.True b.False ANSWER:True 6.Flattenedmanagementhierarchiesallowcompaniestoreactmorequicklytomarketchanges. a.True b.False ANSWER:True 7.Diverseworkforcesaremorelikelytocreatetheproductsthatconsumersdemand. a.True b.False ANSWER:True

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 8.Thethreeprimarybusinesscommunicationfunctionsaretoinform,topersuade,andtoentertain. a.True b.False ANSWER:False 9.E-mailisrapidlybecomingthepreferredcommunicationchannelforonlinecustomerservice. a.True b.False ANSWER:False 10.Oneadvantageoforalcommunicationoverwrittencommunicationisthatoralcommunicationcanbemoreeasily adjustedtotheaudience. a.True b.False ANSWER:True 11.Externalcommunicationincludessharingideasandmessageswithsuperiors,coworkers,andsubordinates. a.True b.False ANSWER:False 12.Maxwellissendingane-mailmessagetotheSecuritiesandExchangeCommissiontoaskaboutaspecificSarbanes Oxleyregulation.Thisisanexampleofinternalcommunication. a.True b.False ANSWER:False 13.Accordingtomediarichnesstheory,face-to-faceconversationsaretherichestbecausetheyprovidemorehelpful cuesandallowforimmediatefeedback. a.True b.False ANSWER:True 14.Socialpresenceisgreaterinasynchronouscommunication(e-mail,forumpost)thaninsynchronouscommunication (livechat,IM). a.True b.False ANSWER:False

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 15.Informationflowsthroughformalcommunicationchannelsinthreedirections:downward,upward,andspiral. a.True b.False ANSWER:False 16.Melinda,acompanydepartmentmanager,frequentlycommunicatesviatextmessageswithotherdepartment managerswithinthecompany.Thisisanexampleofanupwardflowofcommunication. a.True b.False ANSWER:False 17.David,apayrollclerk,cameupwithanideaforprocessingpayrollmoreefficientlyandpresentedittotheHuman ResourcesDepartmentmanager.Thisisanexampleofanupwardflowofcommunication. a.True b.False ANSWER:True 18.Acompany’sCEOhasdevelopedafive-yearstrategicplanandwillshareitwithallemployees.Thisisanexample ofdownwardcommunication. a.True b.False ANSWER:True 19.Toimproveinformationflow,manyoftoday'scompanieshavedecreasedthenumberofoperatingunitsand managers,therebyshorteninglinesofcommunication. a.True b.False ANSWER:True 20.Managerscanusethegrapevineproductivelybysharingbadnewsaswellasgoodnews. a.True b.False ANSWER:True 21.*Ethicalstandardsusuallyconsistofconvenience,personalgoals,andcompanyprofits. a.True b.False ANSWER:False

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 22.E-mailisconsideredaleanermediumthanface-to-facecommunication. a.True b.False ANSWER:True 23."Teleworkers"areemployeeswhooperateprimarilyintheofficeandareresponsibleforcompanysalesviaphone. a.True b.False ANSWER:False 24.YoucandevelopyourprofessionalbrandbymakingastutecommentsonLinkedInandFacebook. a.True b.False ANSWER:True 25.Givingcredittoexternalsourcesisimportantonlyinacademicwriting;onthejob,itisethicaltouseprintoronline sourcesfreelywithoutdocumentingthem. a.True b.False ANSWER:False 26.Theterm"informationworker"referstoanemployeewhoisresponsibleforcreatingandmaintainingcompany databases. a.True b.False ANSWER:False 27.Onechallengeposedbyflatterorganizationsisthateveryemployeemustbeaskilledcommunicator. a.True b.False ANSWER:True 28.Project-basedteamsarebecomingathingofthepastasworkersaredispersedinvariouslocations. a.True b.False ANSWER:False

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 29.Externalcommunicationforroutinepurposesislikelytobehandledviae-mail. a.True b.False ANSWER:True 30.Thenumberofworkersagedfifty-fiveandolderisexpectedtoincreasesignificantlybytheyear2022. a.True b.False ANSWER:True MultipleChoice 31.Whichofthefollowingstatementsaboutcommunicatingintoday’sworkplaceismostaccurate? a.Today'semphasisonteamsmeansmoreface-to-facecommunicationandlesswriting. b.Communicationtypicallyflowsoneway:frombusinessestoconsumers. c.Writingskillsaremoreimportanttodaythaneverbecauseonlinemediarequiresmorewriting,notless. d.Increasingnumbersofworkersareenjoyingmoredefinedworkinghours. ANSWER:c 32.Whichofthefollowingstatementsaboutwritingskillsismostaccurate? a.Writingskillsintoday'sworkplaceareanadvantage,buttheyarenotanecessity. b.Onlytheverytoplevelofsalariedemployeesneedgoodwritingskills. c.Havinggoodwritingskillscanimproveyourchancesforpromotionandcanresultinhigherearnings. d.Today'scommunicationtechnologieshavemadewritingobsolete. ANSWER:c 33.The21 st-centuryeconomydependsmainlyon________. a.rawmaterials b.manufacturing c.informationandknowledge d.physicallabor ANSWER:c 34.Thinkingcriticallymeans________. a.findingflawsinothers'ideas b.goingwithyourgutinstinct c.beingabletomakedecisionsquickly d.havingopinionsthatarebackedbyreasonandevidence ANSWER:d

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 35.Today'semployeesshouldplanforlifelonglearningandconstanttraining,activelyplantheirowncareerpaths,and ________. a.limittheiruseoftechnology b.countonemployerstoprovideclearlydefinedworkinghours c.expecttoreceivepredictablepayincreases d.bewillingtocontinuallylearnnewskills ANSWER:d 36.Themostsignificanttrendsintoday'sdynamicworkplaceincludeglobalcompetition,team-basedprojects,flattened managementhierarchies,newcommunicationtechnologies,and________. a.fewerwrittenmessages b.morehomogeneousworkforces c.expectationsofaround-the-clockavailability d.stricterdresscodes ANSWER:c 37.Whichofthefollowingstatementsaboutsocialmediaismostaccurate? a.Socialmediaarestillrelativelynewanduntriedcommunicationchannelsforsomebusinesses. b.Mostbusinessestodayhavediscardedoldmediaandinsteadusesocialmediaexclusivelyforcommunicating andmarketing. c.Socialmedianetworksfirstattractedindustriesbuiltontraditionandformality. d.SocialmediasitessuchasFacebookandTwitteroffernoadvantagesforbusinesses. ANSWER:a 38.Whattypeoftechnologymakesitpossibletolocateandidentifyacomputingdeviceassoonasusersconnecttothe network? a.Cloudcomputingtechnology b.Blogs,podcasts,andwikis c.Telephony d.Presencetechnology ANSWER:d 39.Gerard’scompanywillnolongerstoreitsdatausingin-househardwareandsoftware;instead,datawillbestored onlineataremotelocation.Thistypeoftechnologyiscalled________. a.telephony b.anopenoffice c.cloudcomputing d.Webconferencing ANSWER:c

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 40.Kendraisresponsibleforupdatinghercompany’sFacebookpagewithinformationaboutproducts,promotions,and specialevents.Kendraisusingacommunicationmediumcalled________. a.presencetechnology b.blogging c.socialmedia d.Webconferencing ANSWER:c 41.“Around-theclockavailability” a.meansthatyouwillbepaidforworking24hoursaday,7daysaweek,365daysayear. b.meansthatyoumaybeexpectedtoworklonghourswithoutextracompensationandbeavailablepractically anytimeandanywhere,shouldacrisisstrikeatwork. c.isillegalunderU.S.law. d.refersonlytowebsites,notpeople. ANSWER:b 42.Whathasledtotheincreaseinthenumberofcompaniesthatoperateglobally? a.Theriseofnewcommunicationtechnologiesandadvancedformsoftransportation b.Theremovaloftradebarriers c.Saturatedlocalmarkets d.Allofthese(theriseofnewcommunicationtechnologiesandadvancedformsoftransportation,theremoval oftradebarriers,andsaturatedlocalmarkets) ANSWER:d 43.Whichofthefollowingstatementsaboutglobalcompetitionisleastaccurate? a.Onlymediumandlargecompaniescompeteglobally. b.ManytraditionalU.S.companiesgeneratemoreprofitabroadthanlocally. c.Ifnecessary,multinationalcompaniesshouldadjusttheirproductstodifferentpalates. d.Successfulcommunicationinglobalmarketsrequiresdevelopingnewskillsandattitudes. ANSWER:a 44.Whichofthefollowingstatementsaboutteam-basedmanagementisleastaccurate? a.Manycompaniesusecross-functionalteamstoempoweremployeesandboosttheirinvolvementindecision making. b.Whenindividualsonteamsdon'tsharethesamebackgroundortraining,workingrelationshipscanbecome strained. c.Someorganizationsformad-hocteamsthatsolveparticularproblemsandthendisbandoncetheyhave accomplishedtheirobjectives. d.Companiesthatuseteam-basedmanagementprefertotrainemployeesinteamworkskillsratherthanhire newworkerswhoalreadypossesstheseskills. ANSWER:d Copyright Cengage Learning. Powered by Cognero.

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 45.Whichofthefollowingstatementsaboutworkplacediversityisthemostaccurate? a.Teamswithdiversemembershiparemorelikelytocreatetheproductsthatconsumersdemand. b.Thenumberofolderworkersisdecreasing. c.Moremenpursuehighereducationthanwomen. d.Adiversestaffislessabletorespondtochangesinthecustomerbaseinlocalandworldmarkets. ANSWER:a 46.Lucyworksinanofficethathasnonterritorialworkspaces.Thisisnewtoher,andshewouldliketodisplaygood openofficeetiquette.Whatshouldshedo? a.Speakinasoftvoiceandwearheadphonestocutdownonnoise. b.Trytogettotheofficefirsteachmorningsothatshealwaysgetsthebestdesk. c.Engageinalotofchitchattogettoknowhercoworkersbetter. d.Eavesdropasoftenaspossibletolearnaboutthecompanyculture. ANSWER:a 47.Whichofthefollowingstatementsabouttoday'sworkenvironmentsismostaccurate? a.The"anytime,anywhere"officemeansthatemployeesworkfewerhours. b."Co-working"requiresemployeeshavingtobeintheofficeatthesametime. c.Traditionalofficesdonotcontainflexibleworkspaces. d.Workingfromhomeorontheroadmakescommunicationskillsevenmoreimportant. ANSWER:d 48.Thethreebasicfunctionsofbusinesscommunicationareto________. a.inform,entertain,andimpress b.inform,persuade,andpromotegoodwill c.inform,persuade,andexplain d.inform,instruct,andentertain ANSWER:b 49.Whichofthefollowingstatementsaboutcommunicationintoday'sbusinessorganizationsismostaccurate? a.Manycompaniesusedintranetstocommunicatewithcustomers,outsidevendors,andgovernmentalagencies. b.Smartphonesandtabletcomputersareprevalentintheworkplacebutdonothavethecapabilitiestoreplace laptopsandpersonalcomputers. c.Wirelessaccessisincreasinglyblanketingentireofficebuildings,airports,hotels,restaurants,schooland collegecampuses,cities,andotherpublicspaces. d.Themostcommonworkplaceuseoftabletcomputersisblogging. ANSWER:c

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 50.Whichofthefollowingisanadvantageofwrittencommunication? a.Createsapermanentrecord b.Providesimmediatefeedback c.Ismorepersonalthanoralcommunication d.Iseffectivefordeliveringnonverbalcues ANSWER:a 51.Whichofthefollowingstatementscomparingoralandwrittencommunicationismostaccurate? a.Writtencommunicationprovidesapermanentrecordonlyifitissentasahardcopy,printedmessage. b.Writtenmessagesdonotrequireasmuchthoughtasoralmessages. c.Oneadvantageoforalcommunicationsuchasaface-to-facemeetingisthatitallowsforimmediate feedback. d.Oralcommunicationispreferredwhenpresentingformalorcomplexideas. ANSWER:c 52.Themostprevalentcommunicationchannelintheworkplacetodayis a.texting. b.e-mail. c.face-to-facemeetings. d.Facebook. ANSWER:b 53.Whichofthefollowingisanexampleofaninternalorganizationalcommunication? a.Atweetsenttoacustomeraboutaprivatesalethatwilltakeplacetomorrow b.AFacebookpageadvertisingacompany'sproducts c.Ameetingofalldepartmentmanagers d.Anannualreportsenttocompanystockholders ANSWER:c 54.Whichofthefollowingisanexampleofexternalorganizationalcommunication? a.Anemployeeperformanceappraisal b.Abrochuresenttoaprospectivecustomer c.Areportrecommendingachangeincompanyprocedure d.Ane-mailmessagetoemployeesaboutanupcomingtrainingseminar ANSWER:b

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 55.Ofthefollowing,theleastrich(orleanest)communicationmediaare________. a.face-to-facemeetingsandconversations b.e-mailmessages c.flyersorposters d.telephonecalls ANSWER:c 56.Danielmusthandleacomplexorganizationalissue.Whichofthefollowingmediawouldbebestforthispurpose? a.Videoconference b.E-mailmessage c.Telephoneconversation d.Face-to-facemeeting ANSWER:d 57.Socialpresenceisdefinedas a.howextrovertedapersonis. b.howwellacompanyusessocialmediaforcommunication. c.thedegreeof“salience”(beingthere)betweenasenderandreceiverusingacommunicationmedium. d.aperson’sabilitytogetalongwithothers. ANSWER:c 58.Minawantstousethecommunicationmediumwiththehighestsocialpresence.Whichofthefollowingshouldshe choose? a.E-mail b.Blogposting c.Discussionforumposting d.Livechat ANSWER:d 59.Afreeexchangeofinformationhelpsorganizations a.respondrapidlytochangingmarkets. b.buildemployeemorale. c.servethepublic. d.doallofthese(respondrapidlytochangingmarkets,buildemployeemorale,servethepublic). ANSWER:d

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Test Bank for Business Communication 9th Edition by Guffey Full file at https://TestbankDirect.eu/Test-Bank-for-Business-Communication-9th-Edition-by-Gu Name: Class: Date: Chapter01:BusinessCommunicationintheDigitalAge 60.Whichofthefollowingisanexampleofhorizontalcommunicationinanorganization? a.Sixmarketingrepsmeettodiscussideasfortargetingnewcustomers. b.Anaccountingclerksubmitsaprogressreportaboutacurrentprojecttohersupervisor. c.Anemployeesuggeststohersupervisorawaytoimprovecustomerservice. d.Asupervisorsendsane-mailmessagetoalldivisionemployeesdetailingthenewestprocedureforsubmitting expenseclaims. ANSWER:a 61.Whichofthefollowingisanexampleofupwardcommunicationinanorganization? a.Threeadministrativeassistantsmeettodiscusspossiblesoftwareupgrades. b.Adepartmentmanagersendsatextmessagetohisemployeesaboutanewovertimepolicy. c.Awarehouseworkersuggeststohisbossawaytoimproveemployeemorale. d.TheCEOsendsane-mailmessagetoallemployeesinvitingthemtoacompanypicnic. ANSWER:c 62.Whichofthefollowingisanexampleofdownwardcommunicationinanorganization? a.Abusinessprofessorsubmitsaconferencereporttoherdean. b.Fouraccountantsmeettodiscussthequarterlyfinancialreports. c.MembersofataskforcesubmitaprogressreporttotheCEO. d.TheCFOsendsinformationaboutanewaccountingregulationtoemployeesintheaccountingdepartment. ANSWER:d 63.Toimprovecommunicationandtocompetemoreeffectively,manyoftoday’scompanieshave________. a.eliminatedthegrapevine b.restructuredandreengineeredthemselvesintosmalleroperatingunitsandworkteams c.discouragedfree-flowingcommunication d.increasedthenumberoflevelsinthecommunicationchain ANSWER:b 64.BertisCEOofanorganizationwithmanylayersinthechainofcommand.Heislookingforwaystoreducethese layerssothathecancommunicatemoredirectlywiththefirst-lineemployees.W...