Test bank for Using MIS 9th edition 07 PDF

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Using MIS, 9e, Global Edition (Kroenke) Chapter 7 Processes, Organizations, and Information Systems 1) ________ are formally defined, standardized processes that involve day-to-day operations. A) Dynamic processes B) Unstructured processes C) Structured processes D) Kinetic processes Answer: C AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 2) Which of the following is an example of a structured process? A) ill-defined situations B) collaboration C) customer returns D) social networking Answer: C AACSB: Analytical Thinking Difficulty: 2: Moderate Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 3) ________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities. A) Operational processes B) Dynamic processes C) Inherent processes D) Structured processes Answer: B AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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4) Which of the following is an example of a dynamic process? A) Samsung accepts the return of a defective television from its dealer. B) Starbucks places an order for coffee beans from its local supplier. C) Amazon.com hires customer service representatives to help customers with their online orders. D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. Answer: D AACSB: Analytical Thinking Difficulty: 3: Challenging Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Application 5) Which of the following is a characteristic of dynamic processes? A) They support strategic and less structured managerial decisions. B) They are usually formally defined and documented. C) They support operational and managerial decisions and activities. D) They are standardized processes. Answer: A AACSB: Analytical Thinking Difficulty: 2: Moderate Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 6) Which of the following workgroup processes is related to sales and marketing? A) lead tracking B) order management C) customer support D) accounts receivable Answer: A AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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7) Which of the following workgroup processes is related to operations? A) account updating and tracking B) sales forecasting C) finished goods inventory management D) treasury and account management Answer: C AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 8) Which of the following workgroup processes is related to manufacturing? A) order entry and tracking B) finished goods inventory management C) product and brand management D) capacity planning and scheduling Answer: D AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 9) Which of the following workgroup processes is related to customer service? A) assessment B) account tracking C) sales forecasting D) accounts payable Answer: B AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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10) Lilian interviews ten applicants for the position of sales manager in her organization. Based on the applicants' qualification and experience, she selects the best candidate. Lilian belongs to the ________ workgroup. A) customer service B) operations C) human resources D) marketing Answer: C AACSB: Reflective Thinking Difficulty: 2: Moderate Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Application 11) Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency? A) departmental information systems B) workgroup information systems C) personal information systems D) enterprise information systems Answer: D AACSB: Information Technology Difficulty: 1: Easy Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 12) Which of the following statements is true about workgroup information systems? A) They are easy to change. B) They minimize data duplication among departments. C) They can be operated without training. D) They support 10 to 100 users. Answer: D AACSB: Information Technology Difficulty: 2: Moderate Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept

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13) ________ processes span an organization and support activities in multiple departments. A) Enterprise B) Inter-enterprise C) Strategic D) Reactive Answer: A AACSB: Information Technology Difficulty: 1: Easy Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 14) Which of the following statements about enterprise information systems is true? A) The procedures are not formalized or documented. B) They do not require users to have any formal training. C) They are very difficult to change. D) They support 10 to 100 users. Answer: C AACSB: Information Technology Difficulty: 2: Moderate Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 15) Supply chain management is an example of a(n) ________. A) enterprise information system B) personal information system C) inter-enterprise information system D) departmental information system Answer: C AACSB: Information Technology Difficulty: 1: Easy Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 16) Which of the following is a characteristic of an inter-enterprise information system? A) Its problem solutions affect multiple organizations. B) It is flexible and easily adaptable to organizational changes. C) It increases data duplication among departments. D) It does not require users to have any formal training. Answer: A AACSB: Information Technology Difficulty: 2: Moderate Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 5 Copyright © 2017 Pearson Education, Ltd.

17) ________ is an example of an inter-enterprise information system. A) CRM B) PRIDE C) ERP D) EAI Answer: B AACSB: Information Technology Difficulty: 1: Easy Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 18) Both structured processes and dynamic processes are formally defined processes. Answer: FALSE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 19) Structured processes are standardized processes that involve day-to-day operations. Answer: TRUE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 20) Structured processes are adaptive processes that change structure rapidly and readily. Answer: FALSE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 21) Dynamic processes support operational activities. Answer: FALSE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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22) Product and brand management is a process concerning the sales and marketing department. Answer: TRUE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 23) Order tracking and account tracking are business processes concerning the operations department. Answer: FALSE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 24) The procedures for using workgroup information systems need to be understood only by the IT department of an organization. Answer: FALSE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 25) Enterprise processes span an organization and support activities in multiple departments. Answer: TRUE AACSB: Analytical Thinking Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 26) CRM is an example of a structured inter-enterprise information system. Answer: FALSE AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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27) Define structured processes and list their characteristics. Answer: Structured processes are formally defined, standardized processes标准流程 that involve day-to-day operations: accepting a return, placing an order, purchasing raw materials, and so forth. The characteristics of structured processes are: 1. They support operational and structured managerial decisions and activities. 2. They are standardized. 3. They are usually formally defined and documented. 4. Exceptions are rare and not (well) tolerated. 5. Their process structures change slowly and with organizational agony. AACSB: Information Technology; Written and Oral Communication Difficulty: 2: Moderate Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 28) Define dynamic processes and list their characteristics. Answer: Dynamic processes are flexible, informal, and adaptive processes that normally involve strategic and less unstructured managerial decisions战略的非日常的 and activities. Deciding whether to open a new store location or how best to solve the problem of excessive product returns are examples, as is using Twitter to generate buzz about next season's product line. The characteristics of dynamic processes are: 1. They support strategic and less structured managerial decisions and activities. 2. They are less specific and fluid. 3. They are usually informal. 4. Exceptions are frequent and expected. 5. They are adaptive processes that change structure rapidly and readily. AACSB: Information Technology; Written and Oral Communication Difficulty: 2: Moderate Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept 29) Define workgroup processes, enterprise processes, and inter-enterprise processes. Answer: A workgroup process is a structured process that exists to enable workgroups to fulfill the charter, purpose, and goals of a particular organizational unit. Enterprise processes are structured processes that span an organization and support activities in multiple departments. Inter-enterprise processes are structured processes that span two or more independent organizations. AACSB: Information Technology; Written and Oral Communication Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.1: What are the basic types of processes? Classification: Concept

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30) Define enterprise information systems, and describe their characteristics. Answer: Enterprise information systems are information systems that span an organization and support activities in multiple departments. They typically have hundreds to thousands of users. Procedures are formalized and extensively documented; users undergo formal procedure training. The solutions to problems in an enterprise system usually involve more than one department. Because enterprise systems span many departments and involve potentially thousands of users, they are very difficult to change. Changes must be carefully planned, cautiously implemented, and users given considerable training. Sometimes users are given incentives and other inducements to motivate them to change. AACSB: Information Technology Difficulty: 2: Moderate Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 31) Describe inter-enterprise information systems. Answer: Inter-enterprise information systems support one or more inter-enterprise processes. Such systems typically involve thousands of users, and solutions to problems require cooperation among different, usually independently owned, organizations. Problems are resolved by meeting, by contract, and sometimes by litigation. Data are often duplicated between organizations; such duplication is either eliminated or is carefully managed. Because of their wide span, complexity, and use by multiple companies, such systems can be exceedingly difficult to change. Supply chain management is a classic example of an inter-enterprise information system. AACSB: Information Technology Difficulty: 2: Moderate Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.1: What are the basic types of processes? Classification: Concept 32) The two dimensions of process quality are ________. A) efficiency and effectiveness B) performance and reliability C) conformance and durability D) perception and serviceability Answer: A AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept

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33) ________ is a measure of the ratio of process outputs to inputs. A) Process effectiveness B) Process efficiency C) Process conformance D) Process reliability Answer: B AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 34) Process ________ is a measure of how well a process achieves organizational strategy. A) efficiency B) conformance C) effectiveness D) reliability Answer: C AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 35) Jobcon Electronics Inc.'s market strategy for the coming year is to capture a larger market share by upgrading the technology used in its products. The company's R&D department works on technologically enhancing the products. The new products are an instant hit in the market and considerably increase Jobcon's market share. This is an example of the R&D department's ________. A) conformity B) effectiveness C) reliability D) efficiency Answer: B AACSB: Reflective Thinking Difficulty: 3: Challenging Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.2: How can information systems improve process quality? Classification: Application

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36) Information systems improve process quality by ________. A) duplicating data B) entirely replacing human activity C) changing the work culture D) controlling process flow Answer: D AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 37) Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process? A) limit the number of products customers can buy B) limit the number of customers in the supermarket C) change the process structure D) change process resources Answer: D AACSB: Reflective Thinking Difficulty: 3: Challenging Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.2: How can information systems improve process quality? Classification: Application 38) Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it on to the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems is ________. A) augmenting a human performing an activity B) controlling data quality process flow C) performing an activity D) cutting down expenses Answer: C AACSB: Reflective Thinking Difficulty: 3: Challenging Course LO: Describe the uses of enterprise systems and enterprise resource planning LO: 7.2: How can information systems improve process quality? Classification: Application

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39) Process efficiency is a measure of the ratio of process outputs to inputs. Answer: TRUE AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 40) The structure of a process has no bearing on its efficiency. Answer: FALSE AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 41) Adding process resources increases process effectiveness but adds costs. Answer: TRUE AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality? Classification: Concept 42) Information systems can improve process quality by augmenting the actions of a human who is performing that activity. Answer: TRUE AACSB: Information Technology Difficulty: 1: Easy Course LO: Discuss the role of information systems in supporting business processes LO: 7.2: How can information systems improve process quality?...