TEST Unit 4 Effective Communication Test PDF

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Unit 4: Effective Communication Test

Question 1 of 10 Question Which goal is one of the three main functions of communication in an organization? ● Transmission of information ● Coordination of competitive positions ● Enhancement of structural framework ● Establishment of a foundation for structural analysis Correct! Transmission of information targets the communication within the organization itself. It is one of the three main functions.

Question 2 of 10 Question Which fact should an individual consider when choosing a channel of communication? ● Choosing a channel may affect the communication budget. ● Choosing a correct channel will ensure the delivery of an effective message. ● Identifying the level of interaction and details for each channel provides important information. ● Identifying the correct channel is the most important aspect of the communication process. Incorrect. Choice of a correct channel does not guarantee that the message will be received the way that it was intended.

Question 3 of 10 Question Which benefit can occur by using good communication skills? ● Improvement in shareholder earnings ● Enhancement in accounting accuracy ● Increase in the chances of employment ● Boost in the organization's competitive position Correct! Effective communication is essential in establishing and maintaining a well-balanced workplace and increasing the chances of gainful employment.

Question 4 of 10 Question Two coworkers are discussing proposed options for a new department-wide computer system. Coworker A shares their opinions, addresses the pros and cons of the system, and explains why this would be the best option. After finishing, Coworker A asks Coworker B for feedback as well as input and thoughts on the options. Which communication style is Coworker A exhibiting? ● Passive-aggressive ● Passive ● Assertive ● Aggressive Correct! The assertive communication style is when someone clearly expresses their own thoughts and then seeks open and honest feedback.

Question 5 of 10 Question After a message is developed, what should be considered in the delivery of the message?

● Professional relationships ● The intended audience ● Organizational policies and procedures ● Informal communication of the receiver Correct! The Intended audience must be considered because it impacts delivery method, delivery style, response and impact.

Question 6 of 10 Question A team member says, "I think we should purchase the less expensive of the two options. What does the rest of the team think?" Which communication style is being used by the team member? ● Passive ● Aggressive ● Passive-aggressive ● Assertive Correct! The assertive communicator is capable of both presenting their own opinion and valuing the input of others in the process.

Question 7 of 10 Question A company establishes a goal to increase annual sales by 13 percent. In an organization-wide meeting, a senior manager mistakenly understates the organization’s board-approved goal by a significant amount. What would be the potential impact on the organizational outcomes due to this type of miscommunication? ● Decreased productivity ● Decreased employee morale ● Weakened shareholder confidence ● Improved productivity Correct! When goals are not accurately communicated, it can interrupt workflow and negatively impact motivation, which leads to lower productivity.

Question 8 of 10 Question Three employees are invited to present their ideas for solving a critical company problem. It is important that the company choose the correct idea from these suggestions. The manager listens carefully while taking notes during each person’s presentation. She nods her head in response to the presenter’s comments and smiles encouragingly. She also notes other cues that might identify personal feelings or commitment to their idea. This manager has demonstrated four of the five rules for active listening. Which remaining rule should the manager implement? ● Note all cues ● Paraphrase and restate ● Listen for message content ● Listen for feelings Correct! Active listening entails confirming that the message has been heard accurately. In practice and in theory, paraphrasing and restating a message is an established rule of active listening.

Question 9 of 10 Question

What is an advantage of written communication? ● It facilitates the likely interpretation of the message by the reader. ● It allows for instant feedback. ● It provides the sender the opportunity to reflect on ideas. ● It is the easiest form of communication. Correct! Because written communication happens asynchronously (not in real time), it provides the sender the opportunity to reflect on ideas prior to communicating the message.

Question 10 of 10 Question Which type of communication style is reflected by an employee who is disturbed by a negative review but fails to speak up about their concerns or feelings? ● Aggressive ● Passive-aggressive ● Assertive ● Passive Correct! Passive communicators will not speak up, even if they are disturbed by an event. They keep their opinions and feelings to themselves.

Question 1 of 10 Question Which method of communication requires the receiver to interpret the message the way it was intended by the sender? ● Oral ● Effective ● Written ● Nonverbal Incorrect. Written communication is a form of communication that involves sending messages in the form of written words to convey information. Written communication is not dependent on the receiver interpreting the message the may the sender intended to be received.

Question 2 of 10 Question Which fact should an individual consider when choosing a channel of communication? ● Identifying the correct channel is the most important aspect of the communication process. ● Identifying the level of interaction and details for each channel provides important information. ● Selecting a channel may affect the communication budget. ● Choosing a correct channel will ensure the delivery of an effective message. Correct! Communication channels vary from rich to lean and offer different types of interactions and levels of detail.

Question 3 of 10 Question Which form of communication has little or no nonverbal cues present during the exchange of information between the sender and receiver? ● In-person meetings ● Telephone conversation ● Video conferencing ● Group discussion

Correct! Due to the fact that communication takes place over the phone, there is no face-to-face interactions. This decreases the amount of nonverbal cues that are present during the communication process.

Question 4 of 10 Question Which benefit can occur by using good communication skills? ● Increase in chances of employment ● Enhancement in accounting accuracy ● Improvement in shareholder earnings ● Boost in the organization's competitive position Correct! Effective communication is essential in establishing and maintaining a well-balanced workplace and increasing the chances of gainful employment.

Question 5 of 10 Question During a department meeting, an employee tends to avoid making eye contact with others. Which type of communication style does this represent? ● Passive-aggressive ● Assertive ● Aggressive ● Passive Correct! Passive communicators think their opinions do not matter. They tend to agree with others and do not look others in the eye.

Question 6 of 10 Question A supervisor asks an employee to stay late to complete a personal task for the supervisor. When asked if the employee is willing to stay, the employee says, "I will do whatever you tell me to do," even though the employee is uncomfortable with the request. Which communication style is the employee displaying? ● Aggressive ● Assertive ● Passive ● Passive-aggressive Correct! Passive communication styles are displayed by people who are hesitant to speak up about their thoughts, beliefs, and opinions, even if they feel they are being wronged.

Question 7 of 10 Question An individual's only method of communication is American Sign Language (ASL). Which form of communication is this individual using to interact? ● Inscribed ● Oral ● Written ● Nonverbal Correct! Nonverbal communication involves information transmitted without the use of spoken or written words.

Question 8 of 10 Question Which aspect of effective oral communication is important to remember?

● Removing the focus on the nonverbal dimension of communication ● Choosing the most effective medium to communicate the message ● Managing the time-lapse involved with the receiver's interpretation and response ● Paying particular attention to body language and gestures Correct! The nonverbal dimensions of oral communication such as body language and gestures are an important part of effective oral communication.

Question 9 of 10 Question Which channel is considered rich and allows for more interactive communication? ● Social media ● Teleconference ● Voice message ● In-person oral Correct! In-person oral presentations are a rich channel of communication that provide the ability for a lot of interaction.

Question 10 of 10 Question Which channel of communication is classified as being lean? ● Online meetings ● Video conferences ● Emails ● Face-to-face meetings Correct! Email is a lean channel of communication with very limited interaction....