The leader case 2 - Nursing lab assignment PDF

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Nursing lab assignment...

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Running head: THE LEADER CASE 2

The Leader Case 2 Name Institution Date

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The Leader Case 2 The Leader Case 2 Therapeutic communication help to prioritize the physical, mental and emotional wellbeing of the patients. In the second leadership case, therapeutic techniques have been used to achieve this goal. Firstly, the therapeutic technique of active listening has immensely been used. For instance, when Sarah went to Beverly to explain to her what had happened, Beverly was paying close attention to her whilst encouraging her to continue to speak. Secondly, the technique of observation has been used by Ms. Beverly. In the process of examining the patient’s vitals, she observed a scratch on his arm to get to understand more about the scratch she then used the technique of asking open ended questions in a bid to seek clarification about how the fall happened. Additionally, when Ms. Hanford expressed her disappointment, Beverly responded using the therapeutic technique of empathy to recognize her feelings making her feel they are cared for. In terms of leadership, servant leadership is evident in the case. When Sarah went to Ms. Beverly to explain how the patient had refused to let her check his vitals, Ms. Beverly despite being the nurse in charge, she took it upon herself to help out with the patient as well as in helping the nurse fill the incident report to ensure it is filled out properly. Furthermore, democratic leadership is also evident. After the incident with Nicki where Randy the patient fell while under her care, prior to making any decision, they listened to Nicki’s and Randy’s side of the story implying that though Beverly was the decision maker, she still valued the input of the other nurses. Autocratic leadership is also evident, in that Mr. Dwight as the head, he offers instructions to Beverly which she is expected to follow without fault as he is the decision maker When the patient fell, it was obvious that there was a conflict between the parties involved. Sarah sought to use the method of arbitration where Ms. Beverly was the arbiter. She

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The Leader Case 2 was to help reconcile with the patient after she had fallen and was unwilling to have her vitals checked with the nurse. Additionally, problem solving was also used in the mitigation of the conflict. Problem solving method of conflict resolution has as well been used. To avoid possible future accidents, Ms. Beverly was to talk to Nicki about the accident and the need to emphasize on safety and quality healthcare for their patients which was to be upheld additionally Dr. Craig ordered an X-Ray to ensure the patient did not suffer other injuries from the fall. Additionally, litigation can also ne used to resolve the conflict. Sarah was worried that the patient’s fall would amount to them being sued in court and possibly a reason for termination. Professionalism in nursing is important. In this case, great communication skills are apparent. The nurses are able to effectively communicate with the other nurses, patients and their families. For instance, Sarah is detailed when she explains the fall incident to Ms. Beverly making it easier to interpret and convey information. Secondly, accountability is also evident. Nicki was able to own up to her mistake of leaving the patient unattended without trying to blame it on someone else an was remorseful about the incident besides being willing to resolve the issue. Furthermore, professionalism is associated with treating clients, colleagues and staff considerably. Beverly exhibits empathy towards Randy the patient and his daughter. She focuses on patient-centered care which makes them feel cared for and therefore important. In order to ensure safety is enhanced, nurses should avoid distractions and interruptions such as the mobile phones during their service delivery as would divert their attention in which case raising the risk of accidents. Secondly nurses ought to focus on patient centered care which interrelates with safety and quality. Nurses ought to partner with the patient’s family to realize better management and preventive behaviors that would foster safety especially in the absence of the nurse. Lastly, nurses should strive to create a collaborative working relationship with other

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The Leader Case 2 nurses. In so doing, whenever a nurse would be committed elsewhere and is with a high-risk patient, another nurse would come and step in to take care of the patient instead. This would help reduce the chances of an accident occurring.

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The Leader Case 2 References Ati (2020). The leader simulation. Retrieved from: https://student.atitesting.com/Products...