The Most Loved Airlines revealed Airline Quality PDF

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The Most Loved Airlines on Airline Quality August 8, 2016

Category: Customer Reviews (https://www.airlinequality.com/news-category/airline-customer-reviews/)

The Airline Quality air travel review website has unveiled the Most Loved Airlines based on it’s customer reviews. With more than 420 airlines worldwide featured, customers rate their flights across eight categories that include seat comfort, onboard services, food & beverages, inflight entertainment, onboard wifi, airport services and value for money. As part of reviews, many customers upload photos of their flight experience. Customers score their overall flight experience using a one-to-ten score, and the Most Loved airline scores are based upon the aggregate of these ratings.

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Whilst there is a very mixed balance of review types (ie. favourable, unfavourable, neutral) many of the longer comments tend to be from unhappy customers who feel they received poor service or poor value. The most emotive reviews are from travellers who have suffered lost or delayed baggage. The “most loved” airline in the reviews is Vistara (https://www.airlinequality.com/airline-reviews/vistara/) (86% satisfaction score), an Indian based joint venture between Tata and Singapore Airlines, but because their result is drawn from less than 50 reviews it is not included in the table below. Asian airlines dominate 11 of the Top 15 positions, Garuda Indonesia (https://www.airlinequality.com/airline-reviews/garuda-indonesia/) at No 1 with a satisfaction score of 85%, Asiana Airlines (https://www.airlinequality.com/airline-reviews/asiana-airlines/) second on 83% satisfaction, and EVA Air (https://www.airlinequality.com/airline-reviews/eva-air/) in third position with 81% satisfaction. Europe’s most loved airline is Athens based Aegean Airlines (https://www.airlinequality.com/airline-reviews/aegean-airlines/) who rank 4th worldwide on a satisfaction score of 80.7%. In the region, Lufthansa (https://www.airlinequality.com/airline-reviews/lufthansa/) are No 2 in Europe scoring 71.01%, followed closely by Aer Lingus (https://www.airlinequality.com/airline-reviews/aerlingus/) at 70.94%. Low-cost airline Ryanair (https://www.airlinequality.com/airline-reviews/ryanair/) (61.57%) has improved considerably in the last year, and now scores 6% higher than British Airways (https://www.airlinequality.com/airline-reviews/british-airways/) (55.63%). Amongst the big-3 Middle East airlines, Qatar Airways (https://www.airlinequality.com/airline-reviews/qatar-airways/) leads the way, ranked 12th worldwide with a satisfaction score of 75.16%, Emirates (https://www.airlinequality.com/airline-reviews/emirates/) at 62.82% and Etihad Airways (https://www.airlinequality.com/airline-reviews/etihad-airways/) scoring 48.91%. North America produces contrasting satisfaction scores. Virgin America (https://www.airlinequality.com/airline-reviews/virgin-america/) head up the list with 71.78% satisfaction, Alaska Airlines (https://www.airlinequality.com/airline-reviews/alaska-airlines/) on 70.4% and jetBlue Airways (https://www.airlinequality.com/airline-reviews/jetblue-airways/) at 69.2%. Delta Air Lines (https://www.airlinequality.com/airline-reviews/delta-air-lines/) (55.72%) is the highest position major US carrier, before a considerable drop down to United Airlines (https://www.airlinequality.com/airline-reviews/united-airlines/) (34.4%), American Airlines (https://www.airlinequality.com/airline-reviews/american-airlines/) (33.51%) and Spirit Airlines (https://www.airlinequality.com/airline-reviews/spirit-airlines/) at 29.68%.

The Top 80 Most Loved Airlines These Top 80 results exclude any airline with under 225 reviews

AIRLINE

SCORE (max 10)

REGION

1

Garuda Indonesia

8.499

Asia

2

Asiana Airlines

8.311

Asia

3

EVA Air

8.129

Asia

4

Aegean Airlines

8.070

Europe

5

Korean Air

7.926

Asia

6

Bangkok Airways

7.843

Asia

7

Singapore Airlines

7.728

Asia

8

AirAsia X

7.703

Asia

9

ANA All Nippon Airways

7.667

Asia

10

Royal Brunei Airlines

7.594

Asia

11

Japan Airlines

7.578

Asia

12

Qatar Airways

7.516

Middle East

13

China Southern Airlines

7.475

Asia

14

Oman Air

7.257

Middle East

15

Virgin America

7.178

North America

16

Lufthansa

7.101

Europe

17

Aer Lingus

7.094

Europe

18

Thai Airways

7.055

Asia

19

Swiss International Air Lines

7.046

Europe

20

Alaska Airlines

7.042

North America

AIRLINE

SCORE (max 10)

REGION

21

KLM Royal Dutch Airlines

7.034

Europe

22

Cathay Pacific Airways

7.026

Asia

23

jetblue Airways

6.927

North America

24

Qantas Airways

6.860

Australia Pacific

25

Aeroflot Russian Airlines

6.788

Europe

26

jet2

6.786

Europe

27

Air New Zealand

6.770

Australia Pacific

28

Norwegian

6.758

Europe

29

China Airlines

6.695

Asia

30

easyjet

6.674

Europe

31

SriLankan Airlines

6.625

Asia

32

southwest Airlines

6.423

North America

33

Scoot

6.333

Asia

34

Icelandair

6.309

Europe

35

Emirates

6.282

Middle East

36

South African Airways

6.262

Africa

37

LAN Airlines

6.249

South America

38

Philippine Airlines

6.240

Asia

39

Malaysia Airlines

6.220

Asia

40

AirAsia

6.198

Asia

41

Ryanair

6.157

Europe

42

Finnair

6.118

Europe

43

Austrian Airlines

6.096

Europe

44

Vietnam Airlines

6.074

Asia

45

Monarch Airlines

6.057

Europe

46

Iberia

6.056

Europe

47

Air transat

5.992

North America

48

Virgin Australia

5.918

Australia Pacific

49

Hawaiian Airlines

5.892

North America

50

Air Berlin

5.812

Europe

51

Air India

5.755

Asia

52

flybe

5.738

Europe

53

Air France

5.730

Europe

54

Brussels Airlines

5.695

Europe

55

Turkish Airlines

5.617

Europe

56

EgyptAir

5.598

Africa

57

Delta Air Lines

5.572

North America

58

British Airways

5.563

Europe

59

SAS Scandinavian Airlines

5.553

Europe

60

Jet Airways

5.547

Asia

61

Aeromexico

5.523

North America

62

TAP Portugal

5.522

Europe

63

Thomson Airways

5.516

Europe

64

Alitalia

5.472

Europe

65

China Eastern Airlines

5.425

Asia

AIRLINE

SCORE (max 10)

REGION

66

Jetstar Airways

5.386

Australia Pacific

67

Virgin Atlantic Airways

5.384

Europe

68

Wizz Air

5.110

Europe

69

Ethiopian Airlines

5.088

Africa

70

Thomas Cook Airlines

5.040

Europe

71

Etihad Airways

4.891

Middle East

72

Air Canada

4.768

North America

73

Air China

4.581

Asia

74

Vueling Airlines

4.136

Europe

75

Allegiant Air

3.942

North America

76

Sunwing Airlines

3.786

North America

77

Frontier Airlines

3.631

North America

78

United Airlines

3.444

North America

79

American Airlines

3.351

North America

80

Spirit Airlines

2.968

North America

Related Links » The Most Read Airline Reviews (https://www.airlinequality.com/news/spirit-airlines-attracts-attention/) » News Headlines (https://www.airlinequality.com/news-landing/) » Special features (https://www.airlinequality.com/info/special-feature-items/)

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