The Writing Process EAC 594 Fall PDF

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Download The Writing Process EAC 594 Fall PDF

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BUSINESS COMMUNICATION FOR THE DIGITAL WORKPLACE EAC 594 THE WRITING PROCESS Online Submission Required GRADE: 10%

DUE DATE: Friday October 9th 2020

GENERAL INSTRUCTIONS Please note the following: all students are required to complete the test below by completing and submitting the finished document ONLINE through the Blackboard Portal on the date and time shown for submission. Email submission will not be accepted under any circumstance. a. Select ONE answer from each question by highlighting your answer b. Do not alter the format of the document or submit your answers using a different format. 1. Which of the following statements about business writing is most accurate? a. Business writing is almost identical to the writing done in high school and college classes? b. When writing documents, quantity enhances quality. c. Business writers should attempt to impress readers with their powerful vocabulary and extensive knowledge. d. Business writing should be focused on the reader. 2. Business writing should do all but which of the following? a. Discuss your feelings and display your thought process. b. Present information clearly and concisely. c. Look at problems and situations from the reader’s perspective d. Strive to express rather than impress 3. Max is responding to a customer’s question that was sent to him via e-mail. What is the very first thing Max should do? a. Hit the “Reply” button b. Determine the purpose of the message he will send as a response. c. Start composing his reply.

d. Conduct any necessary research. 4. Sara works for an insurance company and is responding to a message about a client’s claim. Which of the following describes Sara’s action in the second phase of the writing process? a. Sara checks the format of the letter b. Sara runs the spelling and grammar checker to look for errors in the message. c. Sara determines the best organizational pattern for her message to the client. d. Sara determines what communication channel to use to respond to the message. 5. Which of the following takes place during the first phase of the 3x3 writing process? a. Revise to make sure writing is clear and concise b. Write the rough draft c. Gather any needed information through formal or informal research techniques. d. Anticipate how readers will respond to the message. 6. You can identify the appropriate tone, language, and channel for your message by a. Cultivating the “you” view b. Profiling your audience before you write. c. Selecting an appropriate form. d. Using the most up-to-date computer software. 7. Phase 2 of the 3x3 writing process begins with doing which of the following? a. Writing the rough draft b. Deciding how to organize the message. c. Selecting a communication channel d. Gathering necessary information 8. Most business people begin their research by doing which of the following? a. Accessing information electronically via the Internet, databases, or CDs b. Searching for information manually in libraries c. Putting together focus groups d. Using controlled variables to conduct a scientific study 9. Which of the following is an informal research method? a. Searching the Internet b. Looking in the company files for information

c. Conducting a scientific experiment to gather information under controlled circumstances. d. Looking in the card catalogue at your public library

10.Which of the following is an example of using a formal research method? a. Ian talks with his boss to decide what items to include on the meeting agenda b. Lynne uses various Internet search tools to find information about virus detection software. c. Ben looks in the company files for copies of minutes from previous meetings. d. Alexandra calls a few of her colleagues to find out how they feel about carpooling....