Tpals 47114 tax agent phone services guide PDF

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Guide for tax agents

Tax agent phoneservices (FastKey Code) guide Use the Tax agent phone services (Fast Key Code) guide to find the right phonenumber for the topic you need to phone us about. The Fast Key Codesallow you to key ahead to the option of your choice without listening tothe entire menu. Current at March 2018.

Before you phone us, check online Where transactions and information are available online, youneed to use those channels first before you phone us. Useour Tax agent online services guide to get the most out ofour online services. If you phone about something that can be resolved via an online channel, our customer service representatives will directyou to that channel. Before you phone us, check that you have your: Agent Number (RAN) ■ ■proof of identity (POI)For information about POI, refer to Proof of identity for registered agents. ■ ■Registered

You can phone us on 137286, 8:00am–6:00pm, Mon–Fri, excluding public holidays. At different times we operate an extended-hours service. To find out if an extended service iscurrently available, refer to the information on ourphoneuspage. ■ ■Registered agent phone line ■ ■Contacting us if you’re not a registered agent

NAT 74945–05.2018

Activity statements

Account information

Account information

Available online?

137286 Fast Key Code

Activity statements

137286 Fast Key Code

For business clients:





Assistance with completing

141

■ ■account

Tax Agent Portal

1251

Request new DIN

141

Respond to our request to contact activitystatement exceptions

142

balance

ato.gov.au ■ ■explanation

ato.gov.au

1251

■ ■notice

of assessment

ato.gov.au

1251

■ ■refund

or credit transfer

Tax Agent Portal

1251

Tax Agent Portal

1251

■ ■replacement

cheques

See also: statements ■ ■Prepare and lodge ■ ■Activity

Debt and payment

ato.gov.au For personal clients: ■ ■account

balance

Available online?

137286 Fast Key Code





Debt and payment

Tax Agent Portal

1252

GIC remission request

Tax Agent Portal

122

Payment arrangements

Tax Agent Portal

122

ato.gov.au ■ ■explanation

ato.gov.au

1252

■ ■name

changes

ato.gov.au

1252

■ ■notice

of assessment

Tax Agent Portal

1252

ato.gov.au Respond to demands or noticesabout tax



122

ato.gov.au ■ ■refund

or credit transfer

■ ■replacement

cheques

Tax Agent Portal

1252

Tax Agent Portal

1252

ato.gov.au Bank details – update for activity statement roles

Tax Agent Portal

113

Assistance with the failure to lodge penalty



1222

General interest charge (GIC):





■ ■assistance ■ ■Higher

with

education loan program

Lodgment

Lodgment

137286 Fast Key Code

Information about lodgment of:



■ ■activity

1311

statements, Single Touch Payroll, business income tax returns, super and fringe benefits tax

■ ■personal

1222

 Tax Agent Portal

121

income tax returns

1312

Lodgment program:



■ ■lodgment

132

Private binding ruling (PBR):



program information andassistance

ato.gov.au ■ ■Respond ■ ■Withholding

variations, section 15–15, vary an individual pay as you go (PAYG) rate ofwithholding

2



to lodgment notices from us

133

123 See also: Prepare and lodge

Tax agent phoneservices (FastKey Code) guide

Practice administration

Registration Available online?

137286 Fast Key Code

Access Manager system assistance

ato.gov.au

33

Feedback and complaints about:

Tax Agent Portal

Practice administration

Income tax Business tax

ato.gov.au

If your query relates to your tax agent registration, visit tpb.gov.au

Registration

Available online?

137286 Fast Key Code



Duplicated TFN or ABN



111

3211

Grouping and branching, joint venture registrations, consolidations and government controlled registrations



112

New or changes to registration details or other general registration enquiries



113

Register for:





ABR Tax Agent Portal

113

3212

Superannuation

3213

Other matters

3214

The practitioner lodgment service (PLS) and the electronic lodgment service (ELS):



■ ■assistance



311

■ ■GST

■ ■assistance



312

■ ■fuel

with all ELS transactions including password reset and validation with all PLS transactions and Standard Business Reporting (SBR) enabled software

■ ■assistance

with technical issues, connections, firewalls and virtual private network (VPN)

ATO online services for registeredagents





35

114

■ ■luxury



113

Update client details:





■ ■legal

ato.gov.au

1252

Cancel:





■ ■GST,

Tax Agent Portal

113

Tax Agent Portal

114

name – individual or soletrader

ato.gov.au

33

PAYG withholding, LCT,WET

■ ■fuel





administrative issues



322

■ ■natural

disaster assistance see General phone services





ELS Technical Help Desk





■ ■general

ABR

tax credits

car tax and wine equalisation tax

Assistance with the Tax Agent Portal, including access, technical difficulties, functions andnavigation Other services:

and PAYG withholding

tax credits

■ ■ABN

ABR

113

■ ■TFN



113

See: General phone services See also: Your practice

Tax agent phoneservices (FastKey Code) guide

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Tax law and advice

Letters – alternative phone service

The ato.gov.au website has significant online resources tohelpyou with your query. Links relevant to each topic areavailable below.

When we send letters to your clients, the phone numbers thatwe quote are those we provide for the general community.

Unless indicated in another topic, the listed Fast Key Codes should only be used for enquiries about the correct interpretation of tax and superannuation law. Some of the topics listed are complex and depending onthespecifics of your question, we may not be able to provide you with an answer immediately.

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To ensure your status as a tax agent is recognised by our phone system, you can use the list below to respond to letters from us that quote other phone numbers. If a letter from us asks yourclient to phone:

Phone 137286 and select Fast Key Code

131020

44

131142 (debt issues)

122

Tax law and advice

137286 Fast Key Code

131142 (lodgment issues)

133

Capital gains tax – business

2121

132866

1251

Capital gains tax – personal

2122

132861

1252

Consolidation

213

1300130926

142

Private company benefits – Division 7A dividends

213

1300657162

115

Employee share schemes

2121

Excise and fuel schemes (excluding fuel taxcredits)

115

Fringe benefits tax (FBT)

241

Fuel tax credits

114

GST

23

Higher education loan program (HELP)

121

Imputation

213

Income tax – business

213

Income tax – personal or pre-filling

214

International tax issues

213

Losses

213

New legislation – business

25

New legislation – personal

214

Non-commercial losses

213

Non-profit organisations

242

PAYG instalments

211

PAYG withholding

211

Research and development tax concession

213

Self-managed super funds (SMSF) –including eSAT

43

Small business entity concessions

213

Super simplification

411

Super surcharge

412

Super guarantee – including calculators

42

Super enquiries – other (not accounts)

44

Tax agent phoneservices (FastKey Code) guide

General phone services

Complex issue resolution

We provide as many options as possible through the registeredagent phone line. We also have a range of otherphone numbers for other topics.

Our Complex issue resolution service is available to resolve complex administrative issues and tax technical interpretation queries, which you have been unable to resolve through our online channels or by phoning us. ■ ■Complex issue resolution

Topic

Phone number

Standard Business Reporting (SBR) cloud-based enabled practice management software – Notify us of a hosted SBR software service.

1300852232

ELS Tech Help Desk

1300 139 373

Natural disaster assistance for registeredagents

1800700724

AUSkey – general enquiries and technical support (including downloading and installation)

 1300287539

EFT direct debit – direct refund help line Direct debit payments and income tax electronic refund advice Payment methods: ■ ■refer to How to pay ■ ■phone the payment hotline. Publications can be printed or ordered: ■ ■online ■ ■by phone (have the full title or NAT number ready). Report tax evasion: ■ ■online ■ ■by phone. Report schemes: ■ ■by email ■ ■by phone (wait until message finishesand select Option3).

 1800802308  1800815886

 1300720092  1800060062   1800177006

Also see Tax Planning. Wine equalisation tax

1300137290

© Australian Taxation Office for the CommonwealthofAustralia, 2018 You are free to copy, adapt, modify, transmit and distribute this material as youwish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).

Published by Australian Taxation Office Canberra March 2018 NAT 74945–05.2018

Tax agent phoneservices (FastKey Code) guide

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