Unit 8: Recruitment and Selection - Assignment 2 PDF

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Assignment 2- Unit 8: Recruitment and Selection (Distinction*) Standard work with a very well Constructed piece and very well-formatted therefore DOES NOT CONTAIN Skills Audit ( buy it separately or the bundle). This Assignment contains P3, P4, P5, P6, M2, M3, M4, M5, D2, D3....

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Unit Number and Title: Unit 8: Recruitment and Selection Process Learning Aim: B: Undertake a recruitment activity to demonstrate the processes leading to a successful job offer Learning Aim C: Reflect on the recruitment and selection process and your individual performance Assignment Title: The Recruitment and Selection Process

8/ B.P3: Produce an appropriate and detailed job description and person specification for a specific job.

Job Description JOB TITLE:

Customer Service Assistant in Aldi

DEPARTMENT:

Sales

LOCATION:

51 Belton Road, Loughborough, Leicestershire, LE11 1JA

REPORTING TO:

Store manager and assistance store manager

JOB PURPOSE:

Provide friendly and welcoming service to customers while helping the team to meet deadlines and keeping the store presentable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.

Maintaining and replenishing stock storewide

2.

Operating manual pallet moving equipment

3.

Merchandising stock storewide

4.

Assisting and serving customers in a professional and efficient manner

5.

Operating tills and calculating change manually

6.

Answering customer questions 1

7.

Conducting in store promotion

8.

Notifying customers of sales and special offers

9.

Placing orders for products

THE ROLE CHALLENGES The position of a Shop Assistant involves interacting with customers in the store and answering any questions that they may have. They also keep the store cleaned, stocked and fitted with promotional information. As the face of ALDI, the Retail Assistants must be friendly and polite especially so at the end of your shift or busy. You’ll be on your feet for most of the day, running from one task to another. For this you will need to be physically fit, and to love to push yourself. While you’re working a million miles an hour, you must have cash handling accuracy, therefore a good knowledge of basic mathematics is essential. Lastly, due to the nature of fluctuating shifts, the Retail Assistants will also need to be available and flexible to work any five days out of the week.

HOURS OF WORK A minimum of 2 shifts per week and can include working during evenings or weekends. All employees are offered 10 hours contract which can be increased later.

CLOSING DATE 15/03/2019

Job Description 2

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2B.P4: Produce a curriculum vitae, letter of application and completed application form to apply for a suitable job role.

CV Below: FARHAAN MUHAMMAD 32 Clement Street, Nuneaton, Warwickshire CV11 5PH | | M: 07460116349 [email protected] Summary Dynamic and motivated student with a proven record of generating and building relationships with employers, patients and customers. Managing projects from concept to completion, extensive experience of designing plans with nurses and doctors for patients for their best recovery method in hospitals, and years of coaching individuals in Kickboxing, Judo and Boxing to their success by bestowing excellent leadership skills. Skilled in building cross-functional teams, demonstrating well versed communication skills with everyone around me, multitasking skills, and making critical decisions during challenges. Adaptable and flexible with an ability to work independently, while controlling emotions and keeping attentive. Furthermore, creating effective presentations from self-presentation 5

to work presentation. Developing opportunities that further establish executive goals. Skills     

Quick learner Results-oriented Teamwork Communication Confidence

    

Analytical skills Perseverance and Motivation Resilience Energetic work attitude Determined

Experience Warehouse Volunteer March 2018 to July 2018 Jacqueline Readox － Nuneaton, Warwickshire  Monitored multiple databases to keep track of all company inventory  Planned and executed the positions and the tracking of the inventory coming in and out of the building  Prepared departmental contracts for attorney approval by the assistant clothing manager and warehouse manager  Manual handled furniture from point A to B  Pricing and advertising the furniture  Provided onsite training for the new workers who lack manual handling techniques General Practitioner Assistant July 2016 to July 2016 Sharon Roberts － Nuneaton, Warwickshire  Coordinated with doctors and registered nurses to type prescriptions and care plans for patients  Frequently commended for maintaining the safety, respect and dignity of patients  Cleaned and sterilized instruments and disposed of contaminated supplies  Maintained all confidential personnel files, licensing and CPR compliance records  Learnt how to Record patients' medical history, vital statistics and test results in medical records  Monitored patient reactions to drugs and carefully documented progress with the help of the General Practitioner  Organised patient's prescription in alphabetical order for easy and quick collection from the patients  Learnt health education training for patients  Observed and evaluated strong assessment skills to determine necessary patient care  Worked as part of the team to execute a proper care and safety for the patients  Provided caring companionship to an elderly  Organised the wanted and unwanted documents which then are shredded

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 Utilized strong assessment skills to determine the necessary patient care  Maintained patient privacy and confidential patient information  Monitored patients with acute conditions  Transported high quality images of scans and X-rays to specific general practitioners  Understood and then educated patients about their treatments  Helped and examined patients being treated and assisted the doctor with instruments, injections etc First Aid Instructor April 2016 to April 2016 Sarah Bridgewater － Nuneaton, Warwickshire First Aid  Provided onsite training to new first aid learners  Prepared routine technique correspondence for emergency airway blockage  Learnt and practiced repeatedly on simulation dolls for the best result  CPR techniques to increase success rate  Medical simulations  Reviewed and provided comments on the adequacy of technique and took necessary steps to help improve the technique of other new leaners and my own technique  Planned and executed emergency airway blockage Accident and Emergency October 2018 to November 2018 Sarah Bridgwater － Nuneaton, Warwickshire  Assisted with the development of patient care plans, including assessments, evaluations, and nursing diagnoses  Supported patients with customized patient teaching tools  Learned and made appropriate interventions by reading and interpreting fetal heart monitors  Delegated staff nurse duties  Participated in unit-based Quality Assurance Program  Ensured efficacy of treatments through monitoring of treatment regimens  Frequently commended for maintaining the safety, respect and dignity of residents  Cleaned and sterilized instruments and disposed of contaminated supplies  Maintained all confidential personnel files, licensing and CPR compliance records  Recorded and observed patients' medical history, vital statistics and test results in medical records and transported them quickly to each doctor  Escorted patients safely to examination rooms and prepared them for physician exams 7

 Monitored patient reactions to drugs and carefully documented progress  Educated myself about the different treatments of the patients  Got taught the high-quality image scans, X-rays  Oversaw implementation of patient management plans  Made sure to allow caring companionship to elderly  Asked questions to patients and had a great social interaction with them to make them feel comfortable Education GCSE 2017 Higham Lane School － Shanklin Dr, Nuneaton CV10 0DD Business BTEC level 1 and 2- Distinction * Chemistry- B Biology- B Physics- C 2016 Chemistry A* Biology- B Physics- B Science Control assessment- A English Language- C English literature- C Maths- C Geography- C Design and Tech- C BCS level 2 ECDL Certificate in IT application SKI- Merit Extra-curricular  Member of Higham lane Cricket Club, Batsman  Judo team, won the 1st place tournament  Member of Higham lane Basketball Team Secondary Education Exam, As level Etone College － Leicester Rd, Nuneaton CV11 6AA As - Business studies- (Currently studying) As – Biology- (Currently studying) As- Chemistry - (Currently studying) N/A, Stock Trading Home － Nuneaton Self-taught Stock/ Forex trader  Taught myself the Importance of MACD, Volume, Volatility and RSI in the Market  How to effectively increase the chances of profit using a risk management scheme  Ways to take control of emotion and to have a focus mindset and a happy mindset even with losses Accomplishments  

Judo Boxer 8



Kickboxer

Further Accomplishments  Won First place at a Judo Tournament with a competition of 60 members Taught younger individuals for their success in the future  Years of self-defence foundations and self-discipline attitude

Letter of Application Farhaan Muhammad 9

CV11 5PH 0746011634 9 Uzairfarhaan007 @gmail.com 25/02/2020

51 Belton Road Loughborough Leicestershire LE11 1JA

It is my prime desire to obtain a career in the customer service assistant for Aldi and this is why I am writing to you to gain a request to spend a few moments for you to interview me in regards to a chance of employment within your company as customer service a\assistant. I do strongly have confidence in the experience, skills, knowledge and qualities that I obtain will match your requirements and will be seamless for it to be considered for this post.

In my CV I have mentioned about the experience I have obtained from running multiple businesses online from affiliate marketing to drop shipping e-commerce. This has allowed me to stand out from the crowd with the advantage of online marketing, website designing to build trust from customers with the means of being reliable, flexible, authentic and professional. Delivering a professional service with the means of trust, knowledge and understanding the customer’s wants and needs are vital for an assistant. Furthermore, I have developed a great leadership personality and skills by joining NCS and being a group representative and a leader to motivate my team members for them to go through challenges which they fear. Team working skills and leadership skills also came through with my ability to teach students in Boxing, Judo and Kickboxing along the years. Therefore, I consider myself being an honest, reliable and an easy person to build a relationship and trust with. I do believe I have hard-working mind-set, patience and determination who does take pride in order to deliver the highest standard of service.

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I truly hope that the information I have provided does offer an interest for you to interview me and make myself an abundant candidate for this specific job role and therefore, I can effortlessly make myself available at any time for the time of the interview which whatever time is best for you. I am looking forward to hearing your response.

Kind regards Farhaan Muhammad

Application Form

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2C.P5: Provide appropriate responses to interview questions for a specific job role. 1. Tell me about yourself Currently I study at North Warwick first year at 19 years old with experience in marketing online. One of my biggest passions is boxing and other forms of martial arts. I study business at north Warwick due to having a huge interest in management of a business. One of my greatest value to executive is the ability to work independently. 2. How would you describe yourself? 13

I do describe myself as an ambitious, hardworking and an optimistic individual. I like being unique and different from my peers. Therefore, I do describe myself as a kind, heart-warming person too as I love donating to charities and helping out less fortunate people through charity and giving percentages of my profit from my business to charity. 3. What makes you unique from other candidates I am a very decent communicator which is very important for this job role and Its very easy for people to relate with me and we build a great relation straight away. Therfore, when it comes to challenges or learning new things, I do really enjoy learning it as im always motivated and seeking out new ways of learning oppurtunities. Furthermore, my prior experiences that I have had from work experiences and part time jobs has provided me with ways of skills which can be applied in this role. 4. What are you passionate about? One of my favourite passions is boxing as I love being out zoned from tshe rest of the world focus on one thing individually. It keeps my stress out and work ethic healthier. It makes me feel very good about myself and trains me patience, self-discipline and respect. Luckily, for this role patience and respect is very important in order to succeed in this role. 5. What are your strengths One of my strengths is that I am a natural problem solver and I do find it very rewarding when a solution has been made for a problem which is why it's so important being a customer service assistant. This is something I have always been excelled at and I do very much enjoy it. This is something that drew me to this job role as It can be very rewarding and enjoyable for me. 6. What are your Weaknesses Sometimes being so enthusiastic about my work I do have the tendency to say yes to everything as if I can do everything at one time. This can be a problem where I should have said no. This is because I end up getting so overwhelmed with the amount if workload and taking on with so many projects. It has even led me to work all day and all night and in evenings too. Stress does kick in a lot and affects my work 14

ethic and production quality. So, workload management is something I am working on in order to get better expectations in myself. 7. Why should we hire you? I do have a great passion for solving matters and coming in a great relation with customer. This application development that will grow into this career will be perfect for the company. This company does Align with great personal values and also thrive in positive culture. I would love to work for this company and tr everything reshaping this industry which I do strongly believe you're doing that. 8. Do you have any questions?

Can you tell me more about the day-to-day responsibilities which is acquired in this job role?

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2C.P6: Produce a realistic personal career development plan. Personal Development Plan on Job role

Personal Analysis

Strengths



Weaknesses which needs improving

I can maintain calm under pressure when handling in a difficult situation





from the customer as I have been

important for this job as its the main

through this in areas such as boxing

skill needed for this role. However,

where the opponent can be

as English being my second

aggressive and time is running out

language, I do find it hard to get my

fast and it was important to

words out sometimes and therefore

maintain calm.

fail to be clear when speaking.

Calming down the customer when



Thick skin is needed too for being in

he or she is angry to understand and

this role as anger and frustration is

convey the message better and

always coming in from the

grow a relationship in the end. This

customers. I need to be able to

is proven by my way of conveying a

develop a thick skin to handling with

message for autism support during

the words of what the customers

NCS as few people were not

can use when very angry and in

interested in what I had to say so I

fumed from their problems.

made sure to speak in friendly



Clear communication skills are



In order to build my confidence

manner

more in this role I need to be able to

Maintaining a positive attitude

experience more of this role and get 16



when dealing with the customer my

around every way of dealing

having a smile on my face constantly

customer to ensure I can deal with

while showing respectful gestures

the customers even better on my

by saying thank you, please etc.

own. I need to be able to see how

Patience is one of the things which

customer service is done more

is important in customer service as

professionally to understand It

some customers can really get in the

better.

staff's head and can get annoying, but it is important to maintain a positive attitude throughout and be patient with the customer. When investing into forex and stocks I have been able to be patient with the results as the market fluctuated



Empathy is important to show with customers as I have organisations which I support such as UNICEF as sympathy and empathy is very important to showcase that I do care of what the customer believes in.

Opportunities



Threat

Practice active listening can help me



The ability to balance my work and

understand the customers more as

my personal plans at home like

English is my second language as it

working on my business can be very

is important for me to understand

difficult. Therefore, maintaining my

the customer even better.

own healthy lifestyle with work 17



Provide ways of customers feedback

balance too can be a real challenge.

of my customer service skills can boost the way I can improve my skills in and make myself better in terms of customer service.



Working with another person to draw up on the personal performance and improve my own skills is a great way I can do. This can ensure I get tested on my skills and abilities on how to make the service better



Carry out self-assessment for the customer service role is a good way I can do personally to make sure I know what skills I have used to connect with a certain customer and therefore what I need to improve on which then can set me targets clearly on what I have to do

Setting Goals Support and

Measuring the

to learn

resources

success

Training on

Dealing with

needed Investing into a

The way I

servicing skills

customer

course book or

behave with a

complaints,

any video

situation form a

answering calls

course

customer

What do I need

Action needed

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Target date

1st May

and

complaint and

performance of

the response I

service recovery

provide according to

Team building

Team bu...